ClearScore Reviews 31,885

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the platform's transparency, ease of navigation, and clear presentation of information. Many appreciate the efficiency and simplicity of the procedures, finding the app to be a valuable tool for monitoring their financial well-being and staying informed. The customer service and staff are consistently described as helpful, quick, and effective in resolving issues. However, some customers reported occasional difficulties, such as slow updates for address changes or issues with the app freezing when attempting certain functions. A few people also mentioned that their customer queries were not always fully answered, or that the process of correcting reports took a long time and required significant user effort.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, quick... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness, quick... See more

Customer service

Clients share positive opinions on customer service, praising the helpfulness and efficiency of the support... See more

Application

Consumers find the app to be positive, highlighting its ease of use and helpfulness in managing finances.... See more

Based on these reviews

Rated 5 out of 5 stars

I like checking my credit score on ClearScore, seeing as there is extra information, news and updates that I can read when getting my report. The website is very user friendly and easy to navigate. Al... See more

Rated 5 out of 5 stars

My address was not listed as an option after a recent house-move. I cicked 'Help' and was connected to an automated assistant and talked through yes/no questions. Ultimately having to enter the new... See more

Rated 5 out of 5 stars

Great service and very responsive, I have an issue were my score was only 600 and my old address was displaying on my account, this information needed to be updated for my mortgage application. The te... See more

Rated 5 out of 5 stars

"Brilliant for keeping an eye on your credit score. It’s become part of my routine to check in and see how I’m doing. It’s all laid out clearly without any fuss, which is exactly what you want. Top-ti... See more


Company details

  1. Credit Bureau
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Credit Reporting Agency
  5. Online Marketplace
  6. Price Comparison Site

About ClearScore

Written by the company

Welcome to ClearScore.

We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.

As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.

Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.

Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.

Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*


*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply


Contact info

  • Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom

  • clearscore.com

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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Rated 1 out of 5 stars

ClearScore has been extremely poor in…

ClearScore has been extremely poor in terms of accuracy and updates. For the past six months it has incorrectly stated that I have 0 open or active credit card accounts, which is factually wrong. Despite this being a significant error, the information has never been corrected or refreshed.

In contrast, other credit report providers such as CreditKarma and TotallyMoney update regularly and display my accounts accurately and up to date. This makes ClearScore unreliable and frustrating to use, as the whole purpose of a credit reporting service is to provide current and correct financial information. Based on my experience, ClearScore performs far worse than its competitors and I would not recommend it.

January 13, 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Alex,

Thanks for your review. We appreciate you taking the time to leave us feedback.

Can you let us know what your current address is and when you moved in? This could be one of the major reasons your accounts are missing, and we can get it fixed for you. 

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,

Pat

Rated 5 out of 5 stars

Accessable and easy to understand…

Accessable and easy to understand website, scoring system.

Huge help for those without money skills or credit score understanding with both visual and written outputs such as how to improve your score, where to improve your score and a list of to do to get going alongside video tutorials to help better understand the process of improving your history.

November 14, 2025
Rated 1 out of 5 stars

Bombarded with spam emails

bombarded with spam emails, no option to unsubscribe, unless you go through the full process of logging on and changing your email preferences, and then I tried to delete my account but was told I couldn't as something went wrong. Complete joke of a company.

April 14, 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Darren,

Thanks for your review. We appreciate you taking the time to leave us feedback about the spam email that you received.

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,

Snow

Rated 2 out of 5 stars

Clear score asked me to write a review…

Clear score asked me to write a review and to be honest they like the finance company make you believe you can get good deal. The problem lies there is not the true fats and the correct figures. They use the term representative - which actually doesn’t represent my score . Don’t waste your time

April 13, 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Jo Jo,

Thanks for your review. We appreciate you taking the time to leave us feedback. Apologies for any inconvenience caused!

Please explain your query in as much detail as you can and email us at help@clearscore.com?

Many thanks,

Shreyans

Rated 5 out of 5 stars

Helpfull interaction

Clear and direct interaction wish Sudish. Had a query about something on my profile. Happy with the advise & directive from Sudish Panicker (ClearScore South Africa) - Customer operations.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to find out and use

I was wanting to know my credit score for a while Experian were wanting a monthly fee after a free trial but clear score was not only free by so simple to get my score and I was pleasantly surprised by it. It would give me the confidence to apply for credit that I didn't have before

April 9, 2026
Rated 1 out of 5 stars

They will not stop phoning you even if…

They will not stop phoning you even if you state you're not interested, also other company's will contact you. Blocking numbers daily

April 5, 2026
ClearScore logo

Reply from ClearScore

Hi Lee,

Thanks for your review. We appreciate you taking the time to leave us feedback regarding the phone calls you're getting.

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,

Sam

Rated 5 out of 5 stars

My experience has been very positive so…

My experience has been very positive so far. The application process was quick and straightforward, and I found everything easy to understand. The app is simple to use and helps me keep track of my spending and payments clearly. I also appreciate how transparent the company is with fees and information. Overall, it has been a smooth and reliable service, and it has helped me manage my finances better and build my credit. I’m very satisfied with the experience.

April 8, 2026
Rated 5 out of 5 stars

Fast answer

Fast answer, clear guidance, really like the service! Highly recommend it

April 12, 2026
Unprompted review

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