Clement Browne Reviews 802

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... See more

Rated 1 out of 5 stars

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. T... See more

Rated 5 out of 5 stars

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... See more

Rated 5 out of 5 stars

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... See more

Company details

  1. Window Treatment Store

Written by the company

We manufacture, supply and fit beautiful window shutters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

802 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent product. …

Daniel installed four shutters yesterday, ever so pleased with his install, quality of product and immediate aftercare. So much so looking to place a further order.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality and service

Today we used Clement Browne for a second set of shutters for our new extension, following a great previous experience where we had the other rooms fitted.
Daniel was excellent, very professional and they have been fitted perfectly.
Very happy and highly recommended.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and installation

This is the forth installation we have had from Clement Brown. On this occasion they supplied and fitted shutters to a tricky arched window in our Georgian house. The walls are uneven and sloping!
However, Daniel fitted them perfectly with his usual perfectionist approached. On every occasion we have been impressed with the service and quality installation. Would not consider going anywhere else!

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product

I am absolutely delighted with the whole process of dealing with this company, the product is great quality and the finish on the work is excellent.

Daniel fitted our shutter and his attention to detail left us very pleased! A genuine pleasure to deal with.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful service and product

Wonderful service and product. The aftercare was particularly professional - Daniel noticed a small scratch on our shutters and ordered a new part to replace it without us even having to ask. He then returned to fit it and did a wonderful job. We were very happy with Clement Browne overall and would absolutely use them again.

March 5, 2021
Unprompted review
Rated 1 out of 5 stars

No care for customer

Order shutters after two measurement visits, waited over the estimated timeline given and wrong ones were installed! Company apologised but still expect me to wait for new ones to be built and reinstalled, my inconvenience is 5% reduction on price! If I don’t agree they will take the shutter (which is fair) but my waisted time not taken into account, how is this fair?

March 4, 2021
Unprompted review
Clement Browne logo

Reply from Clement Browne

Hi Jenny,

Apologies - human error does occur in this job and whilst it's rare, we're really sorry it has happened to you. Sadly, Covid19 timescales have exacerbated the issue in that product is taking slightly longer to get to us so we can't turn around issues as quickly as we once were able to, as shipping is currently out of our control.

We always have the same policy, that once that issue is rectified we will discuss compensation with you up to the amount in the contract.

Please don't judge us solely on the error you have been subjected to, we do all we can in this situation to put things right and ensure you're happy with the finished product.

Rated 5 out of 5 stars

Just had shutters fitted in the…

Just had shutters fitted in the bedroom, had to wait a long time for them due to current events but well worth the wait. Daniel did an excellent job, very professional adhering to all safety precautions and cleaned up after him. Would use them again and can highly recommend Daniel.

February 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quote and service from…

Excellent quote and service from Daniel. Very polite, informative, thorough and friendly. Really confident he would do an excellent job with fitting. Can tell he genuinely enjoys his job and wants to do his best, which lovely and reassuring to see!

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, they look amazing, great quality and were considerably cheaper than one of the other companies I had quote for the work so was a no brainer and thoroughly recommended. Andrew, our installer, was a real nice guy and very friendly enjoying his work, which was to a very high standard. If you’re considering getting shutters then look no further, I will be purchasing more for the bedrooms.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Our whole experience with CB has been great. They have been very clear about the process, the amount time etc. The shutters look great, couldn't be more pleased.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. About 25% of the price for quotes in my local area (south West London), and high quality. Andrew, our fixer, was brilliant - funny and cheerful, tidy and diligent. Would highly recommend.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Transformed my rooms

I had a large patio door, large square bay and a smaller window fitted. Very impressed with everything about this Company. From the original visit which was helpful, informative but certainly not pushy. I was even able to get an approximate quote online to save everybody's time and safety. I was then kept informed and somebody always available to answer queries in spite of COVID. Fitted today by Daniel who was punctual, very polite, considerate, efficient, informative and extremely hardworking. Most of all he was as particular as if fitting in his own home. Clean and tidy in his work at all times. Extremely professional service and will definitely be using them again and requesting if Daniel can fit them. Would not hesitate to recommend them.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We are delighted with our new shutters. Our installer meticulously measured our old Edwardian windows for a perfect-fitting final product.
We went for bespoke cafe shutters with a curve to match existing sash windows and this was no hassle, Clement Browne accommodated our bespoke request with ease!
Highly recommend.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

We absolutely love our shutter blinds!

From the the consultation, our fitter Ryan was professional and friendly. His product knowledge was excellent; answering all our questions, and putting our minds at ease.

The installation was simple and Ryan installed the shutter blinds with little fuss. We absolutely love our blinds and we would definitely recommend Clement Browne to anyone looking to improve their home.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Really pleased with our shutters, they look great. The experience with Clement Browne was great from start to finish. Very friendly, helpful guy who came to do the quote, and a really professional, courteous installer. Would recommend.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

I was apprehensive but not disappointed

I was apprehensive due to the cost and having to commit the full amount upfront, but I'd done my research, got a few comparisons and whilst CB wasn't the cheapest the quote process gave me lots of confidence in their professionalism and product plus really great reviews, which is why I choose them. I was not disappointed in the slightest and won't hesitate to recommend CB to anyone looking to buy shutters.  They are an investment, but they look beautiful and the whole process, from quote to fitting was reassuring, with well informed, professional and courteous CM staff the whole way through, which was significantly better than other firms who I approached.  

I have to say I am very impressed with Daniel the fitter, from before he arrived right the way through.  He was considerate and informative throughout, from letting me know he was due to arrive shortly, taking care to remove his shoes, unloading the van without leaving doors open more than necessary, covered carpets where he was working and cleaned up each room before moving onto the next.  Given that my daughter and I both work from home there was very little disruption to us and he was a pleasure to have him around.  I wish all trades were as considerate and pleasant.  As for the products, I think he had his work cut out as our windows are old Victorian bays and have suffered with movement through the years, but given the challenge I am very very pleased with the beautifully finished end result.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Clear Quotation and Survey…

Excellent Clear Quotation and Survey from Daniel.
Daniel Nicols came to quote us for shutters. We were very impressed by his knowledge and valued his opinion about what he thought would work for us in the window.
He left us feeling like he would do a really good job if he fitted the shutters in our house. Clement Browne also was recommended to us by a friend who has been really happy with her shutters.

February 18, 2021
Unprompted review

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