clevauk Reviews 382

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality and effectiveness of the products, highlighting their ease of use and impressive performance. Many people appreciate the speedy and trouble-free delivery service, often noting next-day arrivals and excellent communication. The customer service is consistently described as exceptional, with reviewers commending the helpfulness, promptness, and overall support received. However, some customers also noted issues with product durability, particularly concerning robot mower wheels and motors failing after a relatively short period. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, especially regarding spare parts or faulty units.

What people talk about most

Product

Users describe positive interactions with product, often praising its effectiveness and ease of use, with... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products like robotic mowers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superb, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prompt dispatch. One wheel was found to be broken when I assembled the vacuum cleaner. However, the response to my report was handled immediately and the new wheel arrived quickly. One design impro... See more

Rated 5 out of 5 stars

I purchased a LawnMaster OcuMow® 16 robotic mower for my small lawn in May 2026, to date it is working very well. I like watching it trundling around the garden and toing and froing when it comes acr... See more

Rated 5 out of 5 stars

Great product - easy to use, quiet, lightweight but scarifies effectively. Cleva produce good quality garden tools at very competitive prices and Ilove the fact that the power pack from our lawn mower... See more

Rated 5 out of 5 stars

Wow stunning leaf blower 48v of pure power via 2 24v battery’s that attach to handle of blower either side so all weight at top of blower and the variable power switch so easy to use also that power... See more


Company details

  1. Appliance Store

Written by the company

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

382 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had an issue with my L10 Lawnmaster which is out of the warranty period. My contact at customer services was Sarah who listened, acted and remedied the issue I had. An asset to the Company.
She took the information, discussed with colleagues and technical team and was able to find a resolution which suited everyone.
Cleva - thanks very much.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Vacmaster WD L20 | 240V Dust Extractor

Vacmaster WD L20 | 240V Dust Extractor
CLEVA is 5 stars *****

But unfortunately, DPD let you down and delivered 3 days late, so they don't deserve any stars!

Now to be fair to Cleva, they are a brilliant company, I have the larger brother to this dust extractor (Vacmaster WD L30 Wet & Dry Dust Extractor), but I needed a smaller more versatile one for tight spaces in attics or for usuing on a scaffold tower. It has not disapointed and the 1600w motor is excellent for cleaning up site debris quickly and safely. I also have the Vacmaster Air Mover, which is great for onsite jobs too! Usuing power tools that require sawdust extraction etc, The base unit has a plug for the power tool, so when it's turned on, so is the dust extraction (with the power tools dust attachment).

My partner runs a b&b and uses the Vacmaster Easy Clean for carpet stains (excellent) and we are still trying out the very versatile 'Vacmaster Respira, Lift Off Pet, Upright Vacuum Cleaner' - worked great at first, but an impatient cleaner, snapped something off the handle and we have to sort that out seperately (the detachable parts of it, whilst versatile, are a bit flimsy).

Overall, well done Cleva for designing excellent products at hard to beat prices!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company. Always willing to help sort out a problem and quick access to customer service is so welcome!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

For someone who owns 4 hoovers this is it!

Well for someone who owns 4 hoovers yes I buy get disappointed and buy again .Well no more having paid for top end all singing all dancing hoovers I have finally found the one.What an absolute find this is hoovers that deep it picked up dog hair and dust that 10 minutes prior I had hoovered.Absolutely love this does exactly as it states and one sweep shocked me.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

There's no next delivery, and items are missing when it arrives.

They say it's next-day delivery! I made a purchase on March 8th of 3 items: a lawnmower, a hedge trimmer, and the battery for the trimmer. On the 9th, I only received the hedge trimmer, without the battery and without the lawnmower. Today, the 16th, I still haven't received any answers and the rest of my Order S82987

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great lawn mower purchase

Great purchase. The mower was delivered very quickly. Very easy to set up and the quick charge batteries meant we were mowing in an hour of opening!! Great job on the garden. It's not massive but only used one bar on the batteries to get the whole job done!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service! Had a problem with my new mower (nothing to do with Cleva) and they responded so quickly and sent a replacement. In a world of online sales, customer service is key and these guys were perfect

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome product

Awesome product, delivered quickly. Powerfully blows away sweat to keep you cool on your indoor trainer. Very happy customer.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Vacmaster cooling fan

I purchased a Vacmaster cooling fan from Amazon last year but had problems with the remote 12v battery (type A27) draining within a few months. I contacted Cleva customer services by email for advice and Sarah responded immediately. Upon providing my Amazon receipt she offered to send me FOC a replacement remote which has now been dispatched and all within 48hrs of me contacting them. Great first class service. Thank You.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

A company should be judged not only by when things go right, but also when they go wrong. A fault somewhere in the system meant that I was sent a used/returned fan rather than a brand new one. Support were quick to respond to the problem and sent me a brand new one, even letting me keep the old one. Top service!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from this company

Vacmaster hoover was delivered within 24 hours of ordering. I even had a discount of £11.00! Plus free delivery. Wonderful performance, picks up everything, really powerful. Would definitely recommend this company 😊

February 2, 2026
Unprompted review

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