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Bought a $300 toy for my dog. It was quickly abandoned by this company and became obsolete. I even tried their 'hackerpet' solution and that doesn't work either. All they need to do is to update their app and they have refused to do so for years, despite multiple promises.
Excellent customer service! I had a complaint about a few buttons and within a week I received replacements. Thank you Tracey!
Customer service is wonderful with this company. I had an issue with a button. They gave me step by step to try and fix it. Unfortunately, it was broken. They replaced it quickly.
I talked to a few different people through email and each one was kind and respectful. They are professional. I love working with this company!
Very kind customer service when I had an issue with a button!
Great company with very nice customer service. We had an issue with some buttons breaking, but Melody was super helpful (multiple times!) with sending out replacements. If only our dog was as smart as the customer service is helpful :)
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