Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support,... See more
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Ordered a new inflatable to go in our hot tub at a great 50%discount. Arrived fairly quickly, but couldn’t believe my eyes when I opened the waterproof cover!! The box was crumpled, ripped and soak... See more
Company replied
Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!! I emailed to see if the discount could be credited (seeing... See more
I've now bought 2 CleverSpa Thermal Hot Tub Covers, the first 3 years ago. I have found both to be quality products. The claim of a 50% energy saving, when using the cover, I find to be true. The only... See more
Company details
About Clever Company
Written by the company
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Contact info
Axis House, WA7 1BD, Runcorn, United Kingdom
- 0151 318 6163
- support@clevercompany.com
- clevercompany.com
3.5
Average
4K reviews
Hasn’t replied to negative reviews
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Never been able to use hot tub since…
Never been able to use hot tub since purchased due to deflating, now trying to set up another collection for return but no one getting back to me... waste of money
In response to comment.. I work during the day and can only communicate via email where I am still being asked to reset up hot tub even though I have arthritis amd already told you this.. no reply from management last week
June 30, 2022
Reply from Clever Company
Hi Amanda,
I'm sorry to hear about the issues you've experienced with your CleverSpa®. I can see that members of the team have been unable to reach you. A team member has called this morning and followed up with an email requesting further information.
Thanks, Jo
Reply from Clever Company
Hi Diane,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo
Bought a thermal cover for our hot tub…
Bought a thermal cover for our hot tub and arrived quick, and easy to put on
September 5, 2022
Reply from Clever Company
Hi Sean,
Thank you for taking the time to leave a 5* review. It's great to see you are happy with your Thermal Cover and the speed of your delivery. Happy Hot Tubbing!
Thanks, Jo
As usual excellent prompt service
September 9, 2022
Reply from Clever Company
Hi Simon,
Thanks for your 5* review. I'm pleased to see that you're happy with the service you've received from our team. Happy Hot Tubbing!
Thanks, Jo
A happy customer
I purchased a hot tub canapy on the 31st August 2022 and i found the process to be quick, easy and clear to follow. The item was quick with delivery so I have no bad words on this purchase and will order again through Clever Company.
August 31, 2022
Reply from Clever Company
Hi Cheryl,
Thank you for taking the time to leave a 5* review. It's great to see that you're happy with the service you've received and that you will be ordering through us again. Happy Hot Tubbing!
Thanks Jo
Excellent service
September 9, 2022
Reply from Clever Company
Hi Tecwyn,
Thanks for your 5* review. It's always great to receive positive feedback on the service received from our team. Happy Hot Tubbing!
Thanks, Jo
Great people
Great people. Got a new part but have not had time to fit yet. Thanks Victoria
September 6, 2022
Reply from Clever Company
Hi Paul,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with the service you've received from our team. Happy Hot Tubbing!
Thanks, Jo
Confused…
Package was sent to wrong address and had to chase it. Billing address and mailing address the same on order but not on the shipping label. Product smells lovely but dissipates fairly quickly. I would buy again.
September 5, 2022
Reply from Clever Company
Hi Dawn,
Thank you for taking the time to leave us a review. I'm sorry to hear your order went to the wrong address. As I was unable to reach you on the phone this morning I have sent you an email over.
Thanks, Jo
Great service and hot tub came back…
Great service and hot tub came back like new.
July 12, 2022
Unprompted review
Reply from Clever Company
Hi there,
Thank you for taking the time to leave us a 5* review. I'm glad to hear you are happy with our services. Happy Hot Tubbing!
Thanks, Jo
Good product, good company
Good product, good price, good company. Let down a bit by rubbish delivery from dpd but not their fault.
September 9, 2022
Reply from Clever Company
Hi David,
Thanks for taking the time to leave a 5* review. It's great to see that you're happy with our prices and products. Happy Hot Tubbing!
Thanks, Jo
The delivery is very expensive
The delivery is very expensive, £4.95 for a small repair patch and a small drain adapter !!. General public royal mail cost is £1.05.
September 8, 2022
Reply from Clever Company
Hi there,
Thank you for taking the time to leave us a review. All our delivery costs on the website are based on the charges we receive from the courier.
Thanks, Jo
Happy customer!!
When I’ve ordered any products from CleverCompany the delivery has been 1st class and the products of a high standard!
September 9, 2022
Reply from Clever Company
Hi Sandra,
Thank you for taking the time to leave us a 5* review. It's great to see that you're happy with the quality and speedy delivery of your order. Happy Hot Tubbing!
Thanks, Jo
All good with quick delivery will…
All good with quick delivery will definitely order the spa scents again.
September 10, 2022
Reply from Clever Company
Hi Sara,
Thanks for your 5* review. I'm pleased to see that you're enjoying your CleverSpa® scents. Happy Hot Tubbing!
Thanks, Jo
The courier tried to deliver twice but…
After some issues with courier trying to deliver or not as the case was!
Clever Company was quick to call and try and resolve!
Got my products I ordered now thanks
September 9, 2022
Reply from Clever Company
Hi Steven,
I'm sorry to hear that you're having some difficulty with your CleverSpa® delivery. It was lovely speaking with you this morning and I will give you a call on Wednesday to check the redelivery has taken place as arranged.
Thanks, Jo
Reply from Clever Company
Hi Donald,
I'm sorry to hear you are unhappy with the postal charges to Scotland. All delivery costs on our website are based on the charges we receive from the courier. As I couldn't reach you on the phone this morning I have sent you an email over.
Thanks, Jo
If you have a spa this is a must
If you have a spa a thermal cover is a must. It keeps the heat in longer so saves you money keeping it on 24/7. When you do turn the heat on, it warms up quicker. You will save more money buying one in the long run. No brainier really 😎. Very fast delivery.
September 10, 2022
Reply from Clever Company
Hi Leigh,
Thanks for your 5* review. It's great to see that you're happy with the quality of the Thermal Cover. Happy Hot Tubbing!
Thanks, Jo
Brilliant company Great service prompt delivery and a…
Great service prompt delivery and a great bargain with the 50 % sale couldn’t ask for more really pleased x
September 3, 2022
Reply from Clever Company
Hi Mary,
Thanks for taking the time to leave us a 5* review. It's always great to receive positive feedback on our products and the service received from our team. Happy Hot Tubbing!
Thanks, Jo
Round is the new Square!
Unfortunately sent wrong item - small round thermal cover instead of a large square cover. Easy mistake to make! 🤣 Won’t send the correct item ordered and paid for until the wrong item is returned.
September 6, 2022
Reply from Clever Company
Hi Andy,
I'm sorry to hear about the issues you've experienced with your CleverSpa® order. I can see you have been in touch with our online orders team who are rectifying this for you.
Thanks, Jo
Great service quality goods
September 9, 2022
Reply from Clever Company
Hi Jose,
Thanks for taking the time to leave us a 5* review. I'm pleased to see that you're happy with the service you've received from our team. Happy Hot Tubbing!
Thanks, Jo
Good quality easy to put on great value
September 10, 2022
Reply from Clever Company
Hi Graham,
Thanks for your 5* review. It's great to see that you're happy with your CleverSpa® purchase. Happy Hot Tubbing!
Thanks, Jo
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