Bought a Spa Hot tub on the spur of the moment and CleverSpa was the brand. Such an easy item to look after, already added extras: thermal winter cover, thermal floor tiles, inflatable cover support,... See more
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Ordered a new inflatable to go in our hot tub at a great 50%discount. Arrived fairly quickly, but couldn’t believe my eyes when I opened the waterproof cover!! The box was crumpled, ripped and soak... See more
Company replied
Awful customer service. Purchased a thermal cover and then the next day receive an email offering 30% off thermal covers! Absolute insult!! I emailed to see if the discount could be credited (seeing... See more
I've now bought 2 CleverSpa Thermal Hot Tub Covers, the first 3 years ago. I have found both to be quality products. The claim of a 50% energy saving, when using the cover, I find to be true. The only... See more
Company details
About Clever Company
Written by the company
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Contact info
Axis House, WA7 1BD, Runcorn, United Kingdom
- 0151 318 6163
- support@clevercompany.com
- clevercompany.com
3.5
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite and helpfull
August 31, 2022
Unprompted review
Reply from Clever Company
Hi Denise,
Thanks for your 5* review. I'm pleased to see that you're happy with the service you've received when contacting our team.
Thanks, Emily
Great products and good value!
I have bought many items to compliment and maintain my hot tub. Products are great, good value and customer service is 100% :)
August 27, 2022
Reply from Clever Company
Hi Paul,
Thanks for your 5* review. It's great to see that you're happy with the products you've purchased and the service received from our team. I hope you'll be shopping with us again soon.
Thanks, Emily
Professional and efficient
August 31, 2022
Reply from Clever Company
Hi Sarah,
Thanks for your 5* review. I'm pleased to see that you're happy with the service you've received.
Thanks, Emily
I purchased this stuff because I have a…
I purchased this stuff because I have a hot tub from you and you have it for repair you fixed it and sent it back to me with a wierd green mark on it and you’re saying I’ve done it absolutely disgusted with your service never shopping with clever spa again!
August 30, 2022
Reply from Clever Company
Hi Rebecca,
Thanks for taking the time to leave a review. I can see that you're currently in contact with a member of our team and this is being investigated internally. As soon as we have a further update, we'll be in contact with you again. .
Thanks, Emily
Got thermal cover and some extras for…
Got thermal cover and some extras for my lazy spa, was cheapest on market and free next day delivery.
August 29, 2022
Reply from Clever Company
Hi Rob,
Thanks for your 5* review. It's great to see that you're happy with the items you've purchased and the speedy delivery of your order.
Thanks, Emily
Excellent easy transaction
Excellent easy transaction, fast delivery and great products at a great price. Will defo be using again
August 23, 2022
Reply from Clever Company
Hi Luas,
Thanks for your 5* review. It's great to see that you're happy with your order and we look forward to assisting you with your recent purchases.
Thanks, Emily
All products as requested present and…
All products as requested present and correct extremely prompt delivery extremely satisfied.
August 24, 2022
Reply from Clever Company
Hi Adrian,
Thanks for your 5* review. It's great to see that you're happy with your order and this arrived with you in good time. I hope you'll be shopping with us again soon.
Thanks, Emily
Good products at best prices
Good products at best prices
Only negative; items came a day later than specified; not good when you wait in all day!
August 21, 2022
Reply from Clever Company
Hi Martin,
Thanks for your review and feedback. I'm pleased to see that you're happy with your purchase and I'm sorry to hear that the order was delivered later than expected.
Thanks, Emily
Excellent Product.
Excellent Product.
Easy Set Up
We use it regularly.
Perhaps some more specific instructions on how to treat the water etc. would be helpful. i.e. how much Chlorine to add after installation.
Brilliant product so far after a month's use!!
August 29, 2022
Reply from Clever Company
Hi Derek,
Thanks for your 5* review and feedback. I'm pleased to see that you're happy with your CleverSpa® purchase.
Thanks, Emily
Missing items
The products that I ordered and received were fantastic. However I am missing an item and seems to be difficult to locate and get in contact with customer service.
August 29, 2022
Reply from Clever Company
Hi Danielle,
I'm sorry to see that you're missing an item from your order. I can see that you've spoken with a member of our Customer Service Team this morning and your details have now been passed to our team dealing with all online orders.
Thanks, Emily
Reply from Clever Company
Hi Angela,
Thanks for your 6* review. It's great to see that you've been able to take advantage of our recent offers and I hope you'll be shopping with us again soon.
Thanks, Emily
Thermal cover
Arrived very quickly
Does the job as advertised
Keeps our hot tub warmer when not in use
August 28, 2022
Reply from Clever Company
Hi Andy,
Thanks for your 5* review. It's great to see that you're happy with your purchase of our CleverSpa® Universal Thermal Cover and I hope you'll be shopping with us again soon.
Thanks, Emily
Great Warranty Service
I have a Cleverspa Mia and the electrics had failed. I looked for my receipt only to discover it was out of warranty by about 2 months. The cost to repair was set to be about £170. I was already in the process of booking it in when Vicky from Cleverspa telephoned to say I had an extended warranty as I registered the product with 28 days of ownership. I had completely forgotten so she could have easily made me part with some cash. The PRCD on the power cable had given up so it was sent back for repair. On the first day I had it I trapped the cable in my window because I had to run it through to my kitchen while I waited for the outside socket to be installed. This cut the cable to expose the internal wiring (Just the casing not the core) but I taped it up and carried on. When I sent it back I was half expecting to be told it was my fault to avoid the cost of repair however, Cleverspa replaced the entire cable without question as the fault was nothing to do with this. Looking at some reviews it appears some customers feel Cleverspa are out to cheat them. From my experience this isn't the case as they had two opportunities to do that to me and didn't. From collection to return took 10 days and I deserve a nice soak in the tub tonight. Thanks Cleverspa
August 28, 2022
Unprompted review
Reply from Clever Company
Hi there,
Thanks for taking the time to leave us a 5* review. It's great to see that you're happy with the service you've received from our team and that we were able to quickly resolve the issue for you. Happy Hot Tubbing!
Thanks, Emily
Reply from Clever Company
Hi Nicky,
Thanks for your 5* review. It's great to see that you're happy with your purchase and the service you've received from our team. I hope you'll be shopping with us again soon.
Thanks, Emily
Prices good,very quickly delivering services. I love it.
I like it this shop.they have good things.
August 28, 2022
Reply from Clever Company
Hi Greta,
Thanks for your 5* review. I'm pleased to see that you're happy with the range of products available to purchase on our website.
Thanks, Emily
Brilliant company
Delivered as promised on time and within 2 days or ordering. Very good service. Good quality hot tub. Very pleased with service and item
August 24, 2022
Reply from Clever Company
Hi Paul,
Thanks for your 5* review. It's great to see that you're pleased with your CleverSpa® purchase and the service you've received from our team. Happy Hot Tubbing!
Thanks, Emily
Cannot fault the service
Cannot fault the service. Ordered on a Sunday morning and arrived by half past 10 the following Tuesday.
The thermal cover fits the tub perfectly. If anything it's a bit long. Which isn't a bad thing, means you can tuck it under and give you extra. We've only had the tub on a couple of times since having the cover & cannot fault it. We've only lost 3c overnight which is unbelievable. All being well it'll cut down on the heating costs loads.
August 27, 2022
Reply from Clever Company
Hi Olly,
Thanks for taking the time to leave us a 5* review of our CleverSpa® Universal Thermal Cover. It's great to see that you're happy with the product and you're seeing the benefits this offers. I hope you'll be shopping with us again soon.
Thanks, Emily
Reply from Clever Company
Hi Rab,
Thanks for your 5* review. I'm pleased to see that you're happy with the pricing of the products you've purchased and your order arrived with you in good time.
Thanks, Emily
NOT A COMPANY I WOULD USE AGAIN.
NOT A COMPANY I WOULD USE AGAIN.
Poor quality control and complete lack of support,
I contacted online support for assistance with a missing item, one week later all I have received is an automated acknowledgment.
Hot tub cover is woefully inadequate in keeping water from pooling and during rain it sinks so far as to reach the internal water causing the heater to heat the pooling water on the top of the cover. .
August 24, 2022
Reply from Clever Company
Hi Chucky,
I'm sorry to hear that you're waiting on hearing back from our team regarding the issues you've reported. I've been unable to locate a customer record for you with the information that you've provided. I've sent you an email this morning requesting some more information so that I assist you further.
Thanks, Emily
Excellent service love our hot tub…
Excellent service love our hot tub products keep this clean and safe.
August 27, 2022
Reply from Clever Company
Hi Christine,
Thanks for your 5* review. It's great to see that you're happy with the service you've received from our team and you're enjoying your CleverSpa®.
Thanks, Emily
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