I regret to confirm what I reading here on some recent reviews. I took part to a number of services and have not received a payment. When I contact them, no answer.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with CleverX has been great. Someone reached out to me about a survey in my field. After that, I've had regular invitations to complete surveys, and payment is prompt every time. It's ni... See more
Working with clever X has been the best thing that happened to me , I finally got my payment. I just want to let everyone at out there to know that clever X company is legit 💯✅, people just need to p... See more
I've been working with CleverX for the last few years and have found the platform easy to navigate. After creating my profile, the platform matches me with industry-relevant surveys, which you can acc... See more
Company replied
Company details
Written by the company
CleverX is the AI-native research platform that takes you from question to insight in hours, not weeks. Describe what you want to research. Our AI designs the study, recruits from 8M+ verified participants, conducts the research, and delivers analyzed results. 98%+ fraud-free response rate. Trusted by Meta, Google, Amazon, Microsoft, Disney, Pinterest, AT&T, KPMG, and more.
Contact info
44 Montgomery St, San Francisco, 94104, United States, 94104, San Francisco, United States
- support@cleverx.com
- cleverx.com
3.2
Average
174 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
CleverX is really great and reliable
CleverX is really great and reliable. I have been associated with CleverX for more than 2 years now. They are prompt and amazing.
April 8, 2024
Unprompted review
Had to send complaint to get paid.
Same experience as others. They promise to pay, but never actually do, just continue to push project dates. I do not recommend it to anyone.
Correction: After complaining here on trustpilot.com and sending a message to the project team, they have finally paid. This however does not change my rating as you should not be expected to complain to get paid.
Be aware that gift card redemption options are very limited which you are not informed about before selecting it.
March 25, 2024
Unprompted review
Reply from CleverX
Hi Mike, I totally understand your frustration and this can be agitating not just for you but anyone who has contributed their time and efforts to studies, But, to let you know, we work with 25,000 + experts and conduct 50,000+ surveys annually. Our payment process was manual earlier which caused the delays, we understood the gap and have worked quite hard on building automation that sends us the payment as soon as the project is completed. We make sure to leave our experts with a great experience and the team strives hard to make every contribution count. Hope this helps. Please do let me know if I can resolve any older issues for you, would be more than happy to do so.
They don't pay you
Complete a survey and they issue a project completion date. When that date arrives it passes without the project completing and then the date slips a, week. And repeat for weeks and months. Never getting your payment.
Avoid avoid avoid.
When you message them they never reply.
No - in contrast to their response it was not an isolated occurence. This happened on all 3 of the surveys completed with them. As other's have said, they are best avoided.
March 14, 2024
Unprompted review
Reply from CleverX
Hi Mike, this could have been one odd instance, we conduct numerous studies and the payment was made as soon as the project was completed. Could you please help with your email address so I can resolve your issue asap. Sharing my LinkedIn here (just in case ): https://www.linkedin.com/in/mir-muffakham-ali/
DO NOT USE CLEVERX or do their surveys!
First of all, they tell you what to say to qualify, so even if you're not qualified, they accept your survey if you punch in what they've told you.
Secondly, After doing so, it has twice shown, "100% Complete" for :15 and then switches to another screen that says something like the survey has maxed out or some note that you have not completed it - AFTER the full survey is done, which is about 20 minutes. This company is unethical and/or disorganized so DO NOT USE CLEVERX or do their surveys! The person helping me was kind enough but kept stringing me along. After three surveys and about an hour of wasted time, I will receive $0 and they have three, free surveys.
March 3, 2024
Unprompted review
poor experience
Hi, Some time ago I finished Google Ads Geist - US survey and two months later, my Wallet shows 0...other of your workmates didn't reply so maybe you will be the first one. In general my experience with Cleverx is very poor..
February 23, 2024
Unprompted review
Reply from CleverX
Hi KG,
We collected minimal response from the Polan and the client has rejected all the responses stating the quality was poor. hence, the payment did not go through. We can connect over Linekdin and I can share with you more studies that come our way in Poland.
Here's my LinkedIn: https://www.linkedin.com/in/mir-muffakham-ali/
Overall good, but needs improvement
An overall good experience, but they need to optimise their payout system. Very often you need to chase people for the payment and it's a very specific email. The people who assign you the survey won't usually respond.
October 1, 2023
Unprompted review
Reply from CleverX
Hi Sophia,
Could you please share your email address with me? I can quickly look into the due's and let you know what you have not been paid yet.
They don't pay
They don't pay - clearly some liquidity issues, so don't expect to get what you're owed. And being that you get the screener answers, hard to trust them if I was a business. I'll give them an extra star for their UX and web based approach (that would be nice... if they paid lol).
October 15, 2023
Unprompted review
Reply from CleverX
Hi EB,
We regret the inconvenience caused, all the payments are made in a timely manner except for the ones that have some issue with the response rate. Most of the time, clients reject the response due to bad or poor data, hence the issue. if you could let me know about the issue I can solve it right away or you can share your email address with me and I will look into it. Thanks
They don’t pay don’t waste your time
They don’t pay. Don’t waste your time
August 18, 2023
Unprompted review
Reply from CleverX
Hi Anon, I apologise for the inconvenience, your payment must've slipped through the cracks, could you please share more details about it? I can solve it ASAP.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.