ClickMagick Reviews 

My problem got solved and the 3 people who helped (Isaiah, Nikolai, and Sagar) were very helpful, polite and kind. Thank you

Clickmagick will delete your tracking links without warning!

Not trustworthy (and they are one of the most expensive tracking services).

Luckily, we never send traffic directly to a tracking link. We always use redirects. FB and google may unmask a redirect, but I can keep track of what tracking links we've made by just looking at the redirects, which are clearly keyed for what they are tracking.

This practice came in handy recently when clickmagick ARBITRARILY CANCELED OUR ACCOUNT AND ALL OF OUR LINKS WITHOUT WARNING!

"Why," you might ask? - Because I complained about a predatory practice of theirs!

In the morning, I had asked for the clickmagick account to be paused. Waited for a couple of hours watching for their response, then had to move on to something else. The billing page had indicated the next monthly charge would happen at 2:54pm or something like that, but I had already asked for it to be paused and figured if they had that option, they would do it.

Nope! Turns out they DO have the pause option, but you have to first click "Continue" multiple times on the "Cancel account" pages, demonstrating a persistent intention to completely cancel your account while knowing that you will lose all of your links and settings. It is ONLY THEN - at the very end of this process, when they conceivably might lose your money for good - that you are presented with the option to pause the account!

Prior to that, a message pops up from "Patrick, founder of Clickmagick." He states that he and his team "...won't rest until... all your issues are resolved." I took this bait and clicked on the VIP Support button. That's when I asked them to pause the account (the obvious reason being for preservation of our links/settings).

I wasn't sure if it was an option at the time. Then I saw their email several hours later stating that it "Should have been the next step in the cancelling process to allow you to pause the account."

So, instead of pausing the account as I'd requested that morning, they'd charged me $169 for the next month!
Needless to say, having seen their email too late in which they revealed that pausing IS an option if you know the secret path, I was ticked - and I let them know!

This garnered an email from the support manager wherein he stated that he had completely canceled our account. He was intellectually dishonest, attempting to sound like he was doing us a favor because they refunded the monthly charge. But he knew full well what he was doing.

If clickmagick were actually trying to demonstrate concern, integrity, or rapport with a customer, they could have PAUSED the account as requested. But this bizarre vindictive action was more important to them. They do not keep their promise that they "won't rest until all your... issues are resolved." I updated the support ticket and also sent a ticket via their chatbot requesting to speak to a supervisor after all that. They chose not to respond.

Update (4/24/25): If anyone should know about being unprofessional, it's the clickmagick support manager! As you have admitted in response to this review, you canceled the account to punish me for including "WTF" in my response to your shenanigans. Few companies are so full of themselves as to take that so personally that they would respond vindictively as you did.

There is nothing "clearly outlined" prior to someone beginning the "cancel account" process. In the middle of that, your message pops up encouraging the seeking of "VIP Support" instead of canceling - NOT revealing the option to pause.

You've also confirmed your intellectual dishonesty by describing the REAL reason you canceled the account so arbitrarily without asking - instead of the verbose description that your email offered, describing what the clickmagick service is and asserting what is "the better option for [our] circumstance," refunding the charge in order to be able to cancel our account, and saying you "apologize for any confusion." But you knew EXACTLY what you were actually doing, as you have now admitted.

Also, my exact words (sarcastic) were that I was too dumb to figure out the answer to my own question in time (before getting charged by you a few hours later).

And, I did not "wait until" anything. I simply got derailed by your company's little retention game while there was plenty of time for them to have fulfilled my "VIP Support" request that day.

Yes, I "can't afford" to get pointlessly charged for a high-dollar service that I was trying to pause and not using at the time. Only someone with an agenda like yours, would try to spin that into some pejorative definition of "our circumstance." You don't know squat about "our circumstance," much less professional standards for interacting with customers. You are a business; customers are not your "professional" colleagues.

Very poor experience. Started with them, did onboarding. Stuff seemed good but then tracking wasn't working. They claim "fanatical support" but we were left hours on hold waiting despite their promised 18 hours per day availability.

It's a shame I can't upload images of the conversations going on...

And then instead of fixing things and maybe actually helping correct the poor experience, they banned us from the platform.

Joke of a company. Patrick Kelly should be ashamed by their practices

Excellent service any problems and the help desk are straight there to help

EDIT April 19:
ClickMagick has now edited their reply to this review. They called me a liar, and their original response was very disrespectful and harsh. They’ve since edited it 3 or 4 times that you guys on Trustpilot see a "professional response" to my concern. Again instead of offering me support for "BREAKING MY CHECKOUT" they banned my account i mean its insane when you think about it. Everbody makes mistakes but this kind of behavior is dangerous for all their existing clients and future clients.

INITIAL REVIEW
Started with them a few days ago. Onboarding was smooth. Then we wondered and wondered why there were no orders after integrating ClickFunnels with ClickMagick. Come to find out, ClickFunnels support confirmed that ClickMagick completely destroyed our checkout, and all ad spend went into a non-working page.

Support is not good. They promise fast replies and even advertise 18h/day support, but now it happened twice in a row that they just close the chat with my questions unanswered. I’ve been waiting for hours and hours. Same thing as yesterday — no reply so far.

Main issue why we hired them was the tracking. We had 2 orders so far today, 0 of them tracked inside ClickMagick. Not sure what’s going wrong.

James in support is ALWAYS quick and helpful.

Great response time! Even on a Saturday. I was able to get my issue resolved within minutes of opening a ticket, which is usually unheard of. Nikolai rocks!

Isaiah gave a detailed screenshot of exactly what I needed to fix.

It's an incredible website to keep all your online marketimg in order and easy to compare others but the only downside is that it can be hard to learn how to use the website but they have a great team that can get back to you fast and guide you though all the hard obstacles to learn

My issue was solved promptly by all the friendly staff that have helped me out with this. I am signed up with Velocity Profits and it was said the ClickMagick help staff are extremely efficient and friendly. No reason to doubt this after the few experiences I have had so far.
Good Work
Regards Peter

Fantastic support from James. Super quick. Gave exactly the right advice.

ClickMagick has a inutitive interface with a helpful knowledge base. The one time that I needed direct help, the response was excellent

I would love live support to be active seems can only catch them at random times. but tickets are speedy

I got an immediate response to my issue on Sunday afternoon. Quite impressive.

Awesome experience. This is the first ad tracking software I signed up for. Setup was easy and live chat. However, what happened next made my experience incredible. I let the support team know my upsells weren't tracking with Funnelkit in wordpress. And not even a week later, they implemented it with their dev team and now it's all tracking. I'll be a paying customer and sticking with them just to their commitment to making a better product.
The live support is great and the dashboard is easy to use. I also love there is a support article for every single button. LOVE IT! And shoutout to Sagar for people the go to customer service rep for me. Even recorded a loom video for me explaining things

Signed up for a trail.
Never used the service, but asked for a refund which I got. Appreciate their help. Seems like a great service, but I'm not in the need of it right now.

James is A superstar, quick support easy integrations and really simple :D

Aladdin

Always quick and accurate advice from the helpdesk.

I've been using ClickMagick for a while now, and it’s been the best tracking tool I’ve found to track and optimize my marketing campaigns. It’s easy to use, provides accurate data, and helps me keep track of my campaigns without any hassle.

The support team is also great—whenever I’ve had a question, they’ve responded quickly with helpful guidance. I appreciate that they make things simple and easy to understand.

Overall, ClickMagick does exactly what I need it to do, and I’d recommend it to anyone looking for a solid tracking solution.

Customer service is quick and professional and resolved my issues!