ClickRent Reviews 

Efficient fast service, good cars - no hassle insurance

I chose ClickRent’s more expensive ClickFull rate because it was advertised as “Full Insurance”, “ZERO Deductible”, “NO EXCESS” and “FULL COVERAGE”. After I reported cosmetic damage to the roof, ClickRent relied on exclusions which, in my view, were not clearly disclosed in the ClickFull offer. Even more concerning, after returning the car I received a return document showing €0.00 and an email confirming that my deposit had been released, yet shortly afterwards my card was charged €600 + €60, while my complaint was still unresolved. Based on my experience, I cannot recommend ClickRent and would advise customers to read every exclusion very carefully, regardless of how reassuring the advertised coverage appears.

Worst experience ever. People are nasty. Can't look you in the eye. We enter the wrong time frame to pick up the car, so they want us to wait until 6:30pm and they will not change the time. Rigid very rigid. I have a heart condition. They through us out of there business. Never come to Spain again!

If I could give negative stars I would.

They cancelled our reservation without notification and left me stranded with a baby and a young child in a part of Spain with no taxis or available lodging. We would have slept on the street if it weren't for a kind stranger. They are refusing to refund us and their customer service is horrific. STAY AWAY FROM THIS TERRIBLE COMPANY

it was the worse experience ever!
they are very greedy, they only care about money, when you arrive tired from your flight they talk so much nonsense you want to go home again. they scream and only want money.
if i could i would give them ZERO stars with my whole heart. please take your time and find a better place

Everything was fine. Picking up the car took a while, but that was due to the number of visitors. The car was almost brand new and clean. Returning it was also quick and hassle-free. We just had to wait a while for the airport transfer.

I strongly suggest avoiding this company, and I'll explain why.
Upon collecting the vehicle, rather than showing me around it and pointing out existing damage, they asked me to take photographs of damage I'd found, which I did.
I used the vehicle to drive from the airport in Alicante to a villa we'd rented for the week. Outside of this, it was used to do a bit of shopping, so 4-5 times maximum.
Everything went relatively smoothly until returning the vehicle, where the girl inspecting it immediately gravitated towards a graze at the very bottom of the front bumper, asking whether I'd taken a photograph of it. Of course, I hadn't, as it was very difficult to see with the naked eye. This damage cost me £400 ultimately, and although I'm able to claim for it back, not everybody will be in the same boat.
If you're renting from these cowboys, ask them to show you existing damage before you get into the car.
If there's any positive, it's the young lad on the desk when I initially collected the car. He was very polite and explained everything well.
Would I use this company again? Absolutely not. Avoid.

Avoid at all costs. Company fabricates alleged damage to vehicles - particularly windscreens - i would not rent from this company and suggest you avoid at all costs

Awful customer service. Was given a car with no air conditioning and only two windows that went down. They couldn’t replace the vehicle or fix it. Had to purchase portable fans to keep the children in the car from being dangerously hot. No compensation was offered and getting through on the phone was extremely difficult. They have ignored all emails too. Will never use them again.

Because of an early flight we had to leave the car in a public parking space, When we landed home we allready received an email with the information that they saw damage on the car for 800 euro…we were sure that there was no damage because we didn’t ise the car too much and the damage they showed us was Not caused by us. When we picked the car up the dirst day, it was in a dark parking underground where you cannot take pictures before driving it out of the parking…. We ttied to talk with them, no answers, nothing
BIG SCAM….MAFFIA !!!!!!
DO NOT RENT THERE !!!!!

I rented a car at ClickRent Barcelona Airport and had two issues.
First, my reserved convertible wasn't available on arrival, and I wasn't informed in advance. I was told at the desk and had no real alternative but to accept a different vehicle.
Second, and more seriously: the car was supplied with roughly half a tank of fuel.
I initially assumed the car simply had a small tank, but after refueling it myself before return and comparing the dashboard range before and after, it became clear the tank had only been about half full at pickup."
I have timestamped photos proving this. I reported it before leaving the rental location and was told by staff to submit the claim by email, which I did. Customer service later rejected the claim, first questioning my photo evidence, then falsely claiming the issue was reported too late, despite it being their own staff who told me to email. Multiple email exchanges did not resolve this.
Would definitely not recommend ClickRent based on how these matters were handled.

New and modern car, smooth pick up and return. Main complain is the fuel: I have booked their best package which explicitly includes refuelling service. However, they required me to refuel my self and return the car full.

Click Rent in Malaga, Spain provided the single worst and most disturbing customer service experience of my life.

As a seasoned traveler who has rented cars worldwide for over 35 years and visited Malaga for 19 years, I have never experienced anything as appalling as I did with Click Rent.

We paid an extra "early drop off fee" which is where the dishonesty and problems started. We were directed to an early drop off process, when there actually was none.

No Staff Available: Despite paying and extra fee for "early drop-off", the branch was locked with nowhere to drop keys. We and several other customers waited nearly an hour, risking missing our flights.

Verbal Abuse & Profanity: When staff finally arrived, I was taking a video of the car's condition to protect myself in the event they claimed issues with the car. An employee falsely assumed I was recording him and lost his mind. When I opened my phone to show him the car video, he completely snapped, got in my face, and shouted "F**** you!" I was shocked for several moments and didn't understand what he was saying as he was speaking English with a heavy Spanish accent. Once I figured out what he was freaking out about I tried to clarify, he continued cursing at and insulting both me and then my wife.

Stranded Family: The employee then refused to let our family—including our two children—board the airport shuttle included in our booking. He left us stranded outside in the early morning dark in a somewhat isolated light-industrial area with no cell service to call an Uber, putting my family in danger, and risking our international flight.

Manager Refusal: When I asked the manager (who was not there when his staff cursed in my face) to hear my side, he completely refused to listen and instead threatened to call the police.

My wife and I own three businesses and come from Fortune 2000 corporate backgrounds. In all my years in business, I have never treated a customer this way, nor would I tolerate an employee doing so. At 59, I have never called for someone's termination, but the employee who cursed at us, insulted my wife, and endangered my family should be fired immediately. And at a minimum the manager should be chastised and properly trained, as he severely lacks basic conflict-resolution skills.

We will never rent from Click Rent again. After reading many reviews it appears clear they have a culture of dishonestly, and perhaps even abuse. Moving forward, it is my mission to warn our personal, professional, and social networks about this appalling company.

We were initially quite sceptical about renting from ClickRent after reading some of the reviews, although admittedly we only properly looked into them after arriving in Tenerife!

We booked the car for around £60 for the week, which seemed like a great price. We had also taken out additional insurance through Lastminute.com because we wanted to make sure we were covered for the rental. However, when we arrived at ClickRent, we were told that the third-party insurance we had purchased wasn’t accepted by them.

Our options were either to pay €250 for ClickRent’s own insurance or leave a €1,200 deposit. Given the reviews we had read, we decided that paying the €250 insurance was the safer option for us. We have contacted Lastminute.com regarding the insurance we purchased through them and are currently waiting to hear back.

The airport shuttle service could also have been better. After arriving at Tenerife South Airport, we waited around 50 minutes for the shuttle and eventually had to call ClickRent to ask them to come and collect us. We were picked up from 6B, which was also quite a walk from the airport with luggage.

The car itself wasn’t the best. It was quite underpowered and had very little power, particularly when driving around the island, but it did get us around Tenerife for the whole week and we had no actual problems with it.

We also had to leave a €200 fuel deposit. We returned the car with a full tank and thankfully the €200 fuel deposit has now been fully refunded, so no issues there. 😊

The return process itself was straightforward. We returned the car with a full tank and the vehicle wasn’t even checked over when we handed it back, which was a little surprising.

The shuttle back to the airport after returning the car was another negative. The driver drove quite fast and went over the speed bumps pretty hard, which wasn’t particularly comfortable — especially when you’re already badly sunburnt! 😅

Overall, despite being quite sceptical initially, we had no actual problems with the rental itself during our week. The main negatives were the airport shuttle wait, the insurance situation, the underpowered car and the rather fast drive back to the airport.

That said, the car was very cheap to hire initially and it did exactly what we needed it to do – get us around Tenerife for a week. I’d recommend making sure you understand the insurance and deposit requirements before booking, as the £60 headline price can end up being considerably more once you factor in the additional insurance.

Overall, we had a reasonably positive experience.

Loads of added fees after booking, early collection, late collection etc. Everyone is complaining throughout the day.

Hired a car with them. Was told to buy insurance by their operative as he said “the insurance we purchased in the UK wouldn’t cover us” (it did). Returned car in exact same state with the most minor of scuffs to the underside of the vehicle and have been charged £260! (You literally had to lie down on the floor to see it!). Deposit of €1000 still not returned (the charge for £260 was made within 24 hours of us leaving Tenerife) and one email even says the deposit has been returned minus the £260 damage so trying to charge me twice. Sent seven emails, only three been replied to and on each occasion the email doesn’t deal with the problem.

Hiring a car in Tenerife? Stay away from ClickRent - absolute chancers!

AVOID AT ALL COSTS. A bunch of total lying cowboys, told us one thing on arrival and then charged us an additional 225 euros on return. Do not rent with this company!!!

Extremely helpful, friendly service. Car was great, clean, new, good condition. Only downside was a bit of a wait collecting the car! There was only one employee working at the time and seemed like he could have done with some help!

Excellent collection and delivery process. Very happy and would recommend.

We had a rental car booked for 9 am at the Madrid airport. We waited for an hour and a half until 10:30 am as they did not have our car ready. The car has what seems to be slightly misaligned brakes causing a constant squeeze while driving.