ClickUp Reviews 516

I've been using the free version for several months with a small team for a side project.
I had tried sooo many other project management software and just wanted something uncomplicated to keep track of tasks and whatnot

It is really easy and intuitive to customize your view and to find whatever you need.

is it perfect? of course not. but for what I've been using it, it s been great so far

Cannot talk about the paid version

I’m not sure what’s going on with ClickUp, but it seems like they’re either reducing staff, experiencing major technical issues, or a combination of both. Their live chat is no longer available, and their "chat bot" (which is useless) keeps directing all requests to email support. However, their email support is either not responding at all or replying very infrequently. As a result, all of your bugs, issues, and open questions are going unaddressed—and this has been going on for weeks now. I'm seriously concerned now about my projects in clickup and consider switching to a different software.

They auto enrolled us from the free plan into an annual plan, without consent, charged me $1584, and when I contacted them they said they do not have a refund policy! THAT IS FRAUD!

It's really a shame because Clickup used to have a decent service. I've already disputed this on my card as fraud. Just HORRIBLE, unethical, and illegal. Do not subscribe for any plan even a free plan for Clickup!

Charging previous available features to force customers to upgrade. One week you are paying a subscription with access to a certain feature, the next week when going about your daily work, you can't access that simple feature anymore, unless you upgrade to a much higher subscription.

Unfortunately, not the best experience. I've been using it for 3 months now with a small team of 7 and I'm not happy. Very slow, very buggy and some simple functions work in a very complicated way. The number of bugs is overwhelming for a product of this maturity.

Really need the score of this product to be lower to reflect the user experience. Nothing functions as you expect, and simple things like laying out tasks in a logical format (i.e. grouped by parent task but filtered to only show your assigned tasks) are impossible. Slow and keeps crashing, overpriced - avoid avoid avoid like the plague

they have Unlimited Plan with Unlimited storage. But keep asking for upgrade because I reached limit storage.

For me the worst part: ClickUp has a history of unethical business practices, trying to push the workspace owners to pay more and more.

Their latest move: They've quietly moved some guest members in our (and everyone else's; check Reddit) workspace to a new paid seat role "limited member". ClickUp now has an algorithm in place that decides who is allowed to be a guest and who isn't. While we were informed that there is now a new member role available for selection, there was no notification about automatically moving our workspace guests to a paid tier and we certainly did not consent to this. They even moved an account we purely use for testing to a paid tier. There is no way to move back the automatically converted internal guests to the member role. How is this legal?

Our first issue with them a while back: We were an early adopter and we got a good deal and lifetime discount on our seats. Which we were very grateful for and I thought - wow, maybe this company will actually be great to work with - they seem to care about early adopters and I hoped they would be mindful of their early-adopter community.

Well, I was wrong. Less than a year later, they just introduced a new plan (business plus) with some very useful and partially critical features. And while our discount deal was stated to apply to any plan they just claimed that this was a misunderstanding and our discount does not apply to new plans. In the end I just had to give up. Trying to get what was promised to us was just too time-consuming.

I just can't trust ClickUp.

I would love to be able to love ClickUp. But how can you trust someone who keeps cheating on you and doesn't change their behavior?

Unfortunately, for us it's not feasible to move away at the moment. But if you're looking at this, it's not too late for you, and there might be better options out there for you.

Let's see what hidden or open price increase strategy they'll come up with next.

(To be fair, I want to mention that at least on the existing plan they've stuck to their promise of grandfathered pricing per seat - so far.)

As soon as you've moved to the platform it's hard to move away. In business terms they're bulding a big moat and try to use this to squeeze as much money out of their SMB customers, hiding behind empty phrases such as "industry standard" and "enhancing productivity and collaboration". Honestly, I feel bad for ClickUp's support staff, having to justify bs company policies over and over again. I wouldn't last a day in this job.

Basically, by committing to ClickUp, you're committing to untrustworthy behavior and cost increases year after year.

I have been using ClickUp for years for both work and personal information. On the personal side, there have been many times where I have not accessed it frequently, but used it to document gifts, anniversaries, and travel information for reference. Apparently at the beginning of 2024, something changed in their active policy. Because I did not log in for 90 days, they sent an email that my data would be archived and then deleted. They only sent two emails (both of which went to my promotions tab in Google and were missed because of the tendency of that to be junk and the fact that I was traveling out of the country and not monitoring my email closely) and then sent nothing else. I lost all of my data that cannot be restored. For a company that has a "Free Forever" plan and is meant to store and archive data, I think that a 180 day window is ridiculous and that their communication was terrible around this considering I would get multiple emails a week at times around their feature updates and bug fixes. I do not recommend ClickUp because of this and will be finding a new platform or way to track both my work and personal information.

love the options and usability of this to do/project manager. great price.

Very good platform, but it can be a bit overwhelming!

ClickUp Caution: Scandalous and Shameful!

I’m utterly appalled by my experience with ClickUp. They accessed my bank account a second time without permission and have now charged me twice for their Business Plan. This is completely unacceptable and reeks of shady practices.

When I reached out for support, it was nothing short of a nightmare. Their so-called "support" consists of bots churning out endless new tickets, making it impossible to get any coherent assistance. Despite my repeated attempts to request a full refund for both invoices, I have received no replies whatsoever.

This behavior is scandalous, unethical, and frankly shameful for a company claiming to offer professional services. If you value your time, money, and peace of mind, I strongly urge you to look for alternatives to ClickUp. My experience has been a disaster, and I wouldn’t wish it on anyone.

Now, I’m left with no choice but to wait for my bank to open so I can file a claim and request a chargeback. This entire ordeal has been a massive waste of my time, energy, and money.

Unethical Billing Practices - Beware of Auto-Renewal Charges on Expired Cards

I recently experienced a frustrating and costly issue with ClickUp’s billing practices. Despite not actively using their service for several years, ClickUp billed my company nearly $1,100 for an entire year's subscription without any prior warning. To make matters worse, a third of the users on our account weren't even active employees, yet we were charged for all of them.

The charge went through on an expired card that was still in their system—something that surprised me, as I assumed an outdated card would prevent unauthorized transactions. When I reached out for a resolution just three days after the charge, ClickUp refused to offer any flexibility or refund. The credit card company allowed the transaction despite the card's expired status, which added to the confusion.

For anyone considering ClickUp, be aware of their auto-renewal practices and the fact that they can charge an expired card on file. I recommend staying vigilant with billing dates, removing inactive users, and reviewing the payment information saved on your account to avoid unexpected charges. My experience highlights a disappointing lack of customer support and questionable billing practices—proceed with caution.

I Liked the platform but I signed the AI By mistake and they do not want to cancel. I did not use one single time. I need to refund 11 months of AI service charge.
They offered a solution very fast to me, they gave me a credit for future purchase. Happy with the solution.

I manage all my work on ClickUp for 3 years now, and I am very satisfied with the service. Thanks a lot for the team for always bringing new updates.

I have one request though that is quite annoying, in task list mode, after i create a new task, and I start to normally see my list, the interface glitches and auto-refreshes and takes me to the top of the task list, so I have to go all the way down again to where I was before. Other than that all perfect!

The upselling is overly aggressive, and I haven’t been able to avoid it for years even after asking our Account Executive to stop it.

Really good platform with amazing customer support. ClickUp is so versatile and has so many great features with constant updates.

We can really recommend ClickUp for large task lists, documents, and planning. The customer support is also incredibly good—they reply extremely fast and listen to their users. If a bug is reported, they will fix it within 48 hours.

It’s really nice to see a company putting the customer first.

Garbage service and over priced tool that does a lot of things... not so simply.

I've finally hit my frustration overload with ClickUp and their WAY TOO AGGRESSIVE up-selling gimmicks.

I've complained about features being buggy for years and just get sent down a support nightmare with no one actually solving anything.

It's impossible to talk to anyone who knows the platform.

Pricing is just so out of control here. Paying $25 per user across our whole company really adds up, then they slam you with ads to upgrade to AI this, upgrade to another gimmick tool.

Today I tried making a new workspace for a smaller team I'm starting, operating with one simple list. I truly don't need all the bloated features and confusing subtask layout.

ClickUp USED TO BE awesome about 3 years ago. Now after the 3.0 update it got so confusing and bloated with too many features. Just navigating to subtasks becomes a horrible game of where's Waldo. Search tool sucks.

Video playback is the WORST. I've complained about the video playback to support for years and nothing.

But I found I can't even have INTERNAL GUESTS without being charged as a full member.

Really frustrating and overpriced tool that just doesn't care about small business - all about getting big organizations and milking them for extra MRR.

Sorry Clickup, I'd rather pay the same amount of money to a tool like Notion or Asana - they do the same thing, with less bugs and up-sells.

I am unable to recommend ClickUp. On the positive side, they have many features. Unfortunately, those features tend to make the service far too complicated. It becomes a full-time job just trying to stay on top of the software.

More importantly, the poor customer service and predatory charging process has become a huge negative for us. It's almost impossible to get quality customer service. Moreover, we were never notified of the annual renewal. Every company with any level of customer service sends notice of renewal - not clickup. We wanted to cancel our service, but we are now stuck for another year.

Cancellation of auto renew is effectively blocked with layers of barriers to prevent client from turning off the auto renew function. You have to email support, but they will not give you their email, you have to request them to send one?
Insane. Something I would expect from a company with deceptive practices. SHAME ON YOU CLICKUP. NEVER AGAIN will I trust you.