Clinique Reviews 70

Case ID: 05307060
From December till March, It took me months of frustration, stuggle, time consuming to get my refund. What an awful experience!! They said 'we'll refund you in 3 to 5 days' That means '4 months' Dreadful service.
They simply dont read their mails properly, therefore I had to explain again and again that I am still expecting my refund for a product ordered and been charged twice.

Date: Fri, 24 Dec 2021 12:46:01 +0000 (GMT)
From: EMEA CCare Germany Clinique

Thank you for contacting Clinique.

As per your enquiry related to payment transaction, I would like to inform you that we have run the payment look up, found the double transaction and can confirm that there is a double payment.
I do apologize for this discrepancy that occurred.

Please be advised that the request for a refund has been placed today.
Please allow several days for our Financial Department to look into the request and process it further.
Once processed on their end a refund will reflect back onto your account in 3 to 5 business days, depending on your bank.
I'm not surprised to read all the other bad reviews, and 73% of customers had issues with the customer service.

Surprised of so many negative reviews, I had a very positive shopping experience. Ordered two times a row, shipping fast, neatly packed, I'm very satisfied.

My favorite cosmetics and skin care products of all times, thank you!!

After trying this face wash in a beauty advent calendar my friend got a couple of years ago, I’d never use anything else! It makes my face feel so clean without stripping the moisture out of it like so many of the ‘women’s’ face washes I’ve tried. It’s got a nice consistency and a little goes a long way.