Clio Reviews 

299
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating how smoothly it organizes daily workflows and seamlessly handles comprehensive case management needs. People appreciate that the software helps them effectively track time, manage client files, and streamline their daily professional tasks without unnecessary complications. However, some reviewers were not happy with the customer service, mentioning that support can occasionally become unresponsive when dealing with complex technical issues. A few other people also felt that certain key features, particularly reporting and billing capabilities, feel somewhat limited and lack necessary customization options for busy practices.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is intuitive,... See more

Product

Reviewers express mixed feelings regarding the product, with many highlighting its broad feature set and... See more

Customer service

People report ambiguous experiences with customer service, noting that while some reviewers find the staff... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers highlight exceptional... See more

Application

Clients share ambiguous opinions on application, with reviewers praising how it keeps cases organized,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If a problem is not immediately fixable, customer support goes silent. We are having issues with payments receipted in Xero not synchronising with Clio properly. Errors are common. Would not recomm... See more

Rated 5 out of 5 stars

Clio's billing software is easy to use, feature rich, and available on mobile. I know that I only use 10% of its features, and it's still worthwhile. Having used PC Law and other options before,... See more

Rated 5 out of 5 stars

I like how everything I used so far in Clio is straightforward and doing exactly what I need at the moment. I am grateful that they have staff on standby to assist with any issues 24/5 of the week, th... See more

Rated 5 out of 5 stars

As an attorney practicing for over 30 years, I was reluctant to switch everything to an online system. The old school lawyers tend to like paper. The transition was seamless and the efficiencies cre... See more


Company details

  1. Electronics & Technology

Written by the company

Clio is the leading law practice management software used by 150,000+ lawyers from large, small & solo firms. Work the way you want with flexible solutions for multi-practice firms and manage your law firm securely from anywhere. Personal Injury, Real Estate, Family Law, Civil Litigation, Criminal Law, Immigration + more. Manage your work in one central system - with matters, contacts, billing, payments, and everything you need in one place.


Contact info

3.6

Average

TrustScore 3.5 out of 5

299 reviews

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No recent history of asking for reviews

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Replied to 7% of negative reviews

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3.6

All reviews

(299)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Experience with Clio!

Exceptional Experience with Clio!

I recently had the pleasure of using Clio, and I couldn’t be more satisfied with my experience. From start to finish, Clio exceeded my expectations in several key areas.

The platform is incredibly intuitive and easy to navigate. I was able to find everything I needed without any hassle, which made my experience smooth and enjoyable.

Clio offers a fantastic array of features that truly streamline my workflow. Like time tracking, billing, or case management, for example. These tools have saved me a significant amount of time and effort.

Whenever I had questions or needed assistance, the customer support team was quick to respond and extremely helpful. It’s refreshing to know that support is just a click away!

Given the quality of service and the features available, I believe Clio provides excellent value for money. It’s an investment that pays off in efficiency and effectiveness.

Overall, I highly recommend Clio to anyone looking for a reliable and efficient solution. It has truly transformed the way I manage my law cases, and I can’t imagine going back to my old methods!

November 4, 2024
Rated 1 out of 5 stars

Absolutely the most user unfriendly…

Absolutely the most user unfriendly service I've ever used. Each time I log in I have to set up a new password. It lets me access the mail/doc and the next day will not accept the password.
It's a terribly aggravating service.
I would not recommend to anyone.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Sure wish I could give zero stars

Sure wish I could give zero stars. Using Clio.com is the worst thing you could do if you need to manage data. In short, "data management" is not part of Clio.com. They have no clue as to who their customer is, and they don't care to learn. My grade school kids could do better.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

The data migration team at Clio was…

The data migration team at Clio was exceptional. They went over and above answering our questions and guiding us through the process. We are now very satisfied Clio customers and use it for all aspects of our law practice.

August 28, 2024
Rated 5 out of 5 stars

Five Stars

All explanations are smooth, and we can understand the software super easy.

Mrs. Zhang is fantastic and always aware of any questions we have and gives us the perfect answer.

August 15, 2024
Rated 4 out of 5 stars

Great site

The site is secure and customer support continues to provide prompt response and solutions to issues. The site is easy to operate and keeps me very organised and professional.

I am not able to get all the features in my jurisdiction.

July 30, 2024
Rated 4 out of 5 stars

Calendaring and Communication Big Plus!

We are able to upload organize and communicate with our client in so many different ways. We enjoy the customizable fields and the time saved with the calendar feature gives us the ability to focus on other important work!

July 29, 2024
Rated 1 out of 5 stars

What a waste of money

After I sold my mid size law firm and started a solo practice, I went to Clio, much to my regret. Manage is a useable, if basic, platform you can use to maintain files, keep time, and get bills out. Grow is an absolute waste of time and money. It does not integrate well with other software and glitches all the time, making its best feature, the automated intake process, basically useless. Whatever you do, do not let them ever talk you into buying Grow. It is a total waste of money, Also avoid paying for premium support. It is basically also useless. I spend a lot of time on hold and get little to no help. I greatly regret my purchase and discourage others from this product.

August 1, 2024
Unprompted review

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