Clio Reviews 

299
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating how smoothly it organizes daily workflows and seamlessly handles comprehensive case management needs. People appreciate that the software helps them effectively track time, manage client files, and streamline their daily professional tasks without unnecessary complications. However, some reviewers were not happy with the customer service, mentioning that support can occasionally become unresponsive when dealing with complex technical issues. A few other people also felt that certain key features, particularly reporting and billing capabilities, feel somewhat limited and lack necessary customization options for busy practices.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is intuitive,... See more

Product

Reviewers express mixed feelings regarding the product, with many highlighting its broad feature set and... See more

Customer service

People report ambiguous experiences with customer service, noting that while some reviewers find the staff... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers highlight exceptional... See more

Application

Clients share ambiguous opinions on application, with reviewers praising how it keeps cases organized,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If a problem is not immediately fixable, customer support goes silent. We are having issues with payments receipted in Xero not synchronising with Clio properly. Errors are common. Would not recomm... See more

Rated 5 out of 5 stars

Clio's billing software is easy to use, feature rich, and available on mobile. I know that I only use 10% of its features, and it's still worthwhile. Having used PC Law and other options before,... See more

Rated 5 out of 5 stars

I like how everything I used so far in Clio is straightforward and doing exactly what I need at the moment. I am grateful that they have staff on standby to assist with any issues 24/5 of the week, th... See more

Rated 5 out of 5 stars

As an attorney practicing for over 30 years, I was reluctant to switch everything to an online system. The old school lawyers tend to like paper. The transition was seamless and the efficiencies cre... See more


Company details

  1. Electronics & Technology

Written by the company

Clio is the leading law practice management software used by 150,000+ lawyers from large, small & solo firms. Work the way you want with flexible solutions for multi-practice firms and manage your law firm securely from anywhere. Personal Injury, Real Estate, Family Law, Civil Litigation, Criminal Law, Immigration + more. Manage your work in one central system - with matters, contacts, billing, payments, and everything you need in one place.


Contact info

3.6

Average

TrustScore 3.5 out of 5

299 reviews

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No recent history of asking for reviews

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Replied to 7% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(299)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Justifiably Industry Leader in Law Practice Management

Clio has been an excellent platform for managing my solo practice. I received one year of Clio Manage as part of my participation in the Texas Opportunity and Justice Incubator, and I quickly upgraded to include Clio Grow in my subscription.
Without these products in my toolkit, I would have needed to spend many additional hours on alternative solutions, and I am fairly sure that I would have lost out on some potential clients or forgotten to request payment for completed work.
The many integrations that Clio has - and continues to add - with other products makes it very customizable to a firm's needs. The software is also scalable to work with firms of various sizes, so I am confident that I will be able to continue relying on Clio even once I am able to grow beyond a solo practice.

April 18, 2024
Rated 5 out of 5 stars

CLIO Manage simplifies case management

CLIO Manage simplifies case management, billing, and team collaboration, boosting efficiency. CLIO Grow enhances client engagement and business growth through lead nurturing and personalized communication. Both platforms offer user-friendly design and robust support resources. Highly recommended for any legal professional seeking to streamline operations and elevate client relationships.

April 18, 2024
Rated 5 out of 5 stars

Why I love CLIO?

Clio is the best cloud software for my practice. I love the ease with which I can schedule, manage, and organize matters. The intake is simple and makes it easier to work by saving time. Payments and billing are very easy, too, making my work worry-free. Bills are just paid! Clients are happy, and I am happy! Thank you, CLIO team! It's the best cloud software to use for a small legal company like mine!

April 18, 2024
Rated 5 out of 5 stars

Streamline!

We have been using Clio for over two years now and everyday I have been thankful for it. The timekeeping and billing has been the biggest improvement for our firm. Bills are being recorded accurately, emailed promptly and our clients have the convenience to pay straight from the billing email. We have less collections and less headaches and more time to get work done. Another great feature is being able to connect all our emails to the correct client matter easily. This is a common sense easy to learn and use program.

April 18, 2024
Rated 5 out of 5 stars

Long time customers

We've used Clio for well over a decade now. We've been impressed since day one and continue to be. Always super helpful; we'd be lost without Clio and the amazing Support team they have, too!

April 17, 2024
Rated 5 out of 5 stars

Clio highly recommended.

The onboarding process was smooth and I was assigned a knowledgeable and friendly account manager. The interface is intuitive with features that exceed my firm's needs. I would confidently recommend Clio.

September 14, 2023
Rated 4 out of 5 stars

Good and Getting Better

Clio is an easy-to-use platform that works well for my solo practice. It is continually evolving and the team is quick to fix any issues. There are still areas that would benefit from changes, but I appreciate that the team is continually working to improve the platform.

April 17, 2024
Rated 5 out of 5 stars

Great Database!

Clio is a great database for clients and a helpful resource when needing client information quickly.

April 17, 2024
Rated 1 out of 5 stars

I have been using Clio for years now and extremely unhappy and disappointed with Clio pay.

I have been using Clio for years now. I was contacted by a rep asking me to switch to Clio pay for online payments. I did so and could not process any payments through this service and was told the reason why was because I did bankruptcy work and the service provider would not approve it. This is absurd! I was never advised of this. They took days to respond and payments went unprocessed. This is discrimination against business that perform lawful services to clients. A class action suit for sure!!!!

April 12, 2024
Clio logo

Reply from Clio

Hi Jeff,

Thank you for your feedback and for sharing your experience. There was an error in activating your Clio Payments account that has since been resolved. We apologize for this inconvenience, and for any confusion during the setup process. We’ve reached out by email to ensure you are all set to begin leveraging our payments feature.

Take care,

Jessica Mitchel

Rated 5 out of 5 stars

Good experience with Clio

Very expensive comprehensive practice management that integrates time tracking, billing, calendars and managing basic case-related information in one place. Support is knowledgeable and responsive (unlike most companies)

December 1, 2023

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