While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Women's Clothing Store

Written by the company

We sell Preloved Ladies Highstreet and Designer clothes, shoes, Handbags. We also offer other services, such as personal styling and wardrobe reviews.


Contact info

4.2

Great

TrustScore 4 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holland and cooper jeans

Lovely shop , great service very pleased with my purchase as described and packed beautifully 💕

September 18, 2025
Clmstyling logo

Reply from Clmstyling

Thank you Amanda for your lovely feedback, we are so pleased that you love our service and packaging, and of course the jeans :-) They were awesome. Claire & Sally, CLM Styling

Rated 5 out of 5 stars

Service with a smile!!!!!

So, my daughter found this super shop yesterday and we went there this morning as she had picked out the most beautiful prom dress / gown....and bag! a whole 11 months early! We bought it! So emotional! The lady ,Claire who helped us was amazing! She was the loveliest and we couldn't recommend her and this shop enough! Nice to have a unique experience, high fives all round! Perfect morning! My daughter is so happy! I am so proud! Cant lie, i even shed a tear,and Claire had the tissues! You must go in! I even came away with a purse! So Nice! Lots of unique things and well worth a look,prices are super compatible and a smashing service! Happy days and so pleased!

July 26, 2025
Unprompted review
Clmstyling logo

Reply from Clmstyling

Thank you so much for your amazing review, it was an absolute pleasure to serve you and your beautiful daughter. This is why we do what we do, we love passing on our preloved items to find a new home. We hope to see you again soon. Claire and the team at CLM Styling.

Rated 5 out of 5 stars

The experience was enjoyable and…

The experience was enjoyable and professional, I look forward to revisiting later in the year with Autumn/Winter clothes.

May 30, 2025
Clmstyling logo

Reply from Clmstyling

Thank you so much your lovely review, we hope to see you soon. The CLM Styling Team.

Rated 5 out of 5 stars

Efficient and friendly service

Efficient service, I left my clothes with them to go through and gave me honest feedback on my return. It seems to be a practical way of selling good quality preloved clothes. They have a fair system in place which benefits each party.

April 28, 2025
Clmstyling logo

Reply from Clmstyling

Thank you Jo for your lovely review. Regards CLM Styling

Rated 5 out of 5 stars

CLM Styling, Outstanding Shopping Experience!!!!

I cannot speak highly enough about CLM Styling. Claire and Sally have created two beautiful shops in Cirencester and Marlborough, where you can browse, at your leisure, in a lovely relaxed atmosphere.

The concept of pre-loved shopping is a great idea in the world of sustainability and Claire and Sally take great pride in checking items, so they are in pristine condition, ready to be loved by the next person.

If you are looking for something for a special event and cannot find what you are looking for, both Claire and Sally will always go the extra mile and take your details and contact you if something comes into their shops that they think would be suitable. That is exceptional service!!!

Having bought and sold many items in both shops, I cannot recommend CLM enough and will continue to enjoy this great shopping experience!!!

Thank you ladies
Elaine P

March 4, 2025
Unprompted review
Clmstyling logo

Reply from Clmstyling

Thank you so much for your wonderful review! We’re delighted that you enjoy shopping with us and appreciate our commitment to quality and sustainability. It’s always a pleasure to help our customers find the perfect pieces, and we truly value your support. We look forward to welcoming you again soon! Claire & Sally

Rated 5 out of 5 stars

A great shopping experience and a…

A great shopping experience and fabulous customer service. I bought a faux fur coat for a Ball I was attending. The coat is gorgeous and it kept me so warm!
Will definitely be back! Thank you

February 8, 2025
Unprompted review
Clmstyling logo

Reply from Clmstyling

Hi Victoria, Thank you so much for your lovely review. It was a pleasure to work with you and we are so happy that you loved your new Preloved purchase. Hope you to see you Soon.

CLM Styling

Rated 1 out of 5 stars

Update on CLM response

To be perfectly honest I was a little bit disappointed. This company takes £10 from you for a consultation which is really not a consultation at all, they ask you to leave your items go away for 30 minutes then they will give you their opinion. I had stated when paying the £10 for an appointment that I would be bringing along , Karen Millen suits, dresses and other well known brands which were in perfect condition. Only to be told after going away and returning that Karen Millen items do not sell well neither do the other goods I brought in. Why didn’t they tell me that before I paid £10! Total humiliation. The garments I took in were of high quality, hardly worn. I looked around the shop and was to be honest amazed that they turned me away. I know this may sound like sour grapes but I am very open to good honest criticism, but I felt that this company are very short sighted. So beware.

Update to CLM response. I received your telephone message and tried to call you back. I was disappointed at the time but did not wish to cause any more embarrassment by saying anything in the shop. I brought several items in that were heavy and my husband came with me in the car waiting outside whilst I picked them up. They were NOT VINTAGE in fact I have seen on TV recently at racing and other events young ladies wearing structure dresses and suits and with Cheltenham Races coming soon I would have thought it would have been the perfect time to showcase these sort of dresses, in the windows on models etc etc. To be honest you should be aiming for a variety of clothes not just jeans, jumpers and a few patterned dresses. You have “fur” coats but not the clothes to wear underneath them !! You should definitely have a rethink …..even if you were to take people’s clothes on a trial basis …what have you got to lose?

Yes please refund my £10 as I felt that you should not take peoples money unless you at least give them a solid Consultation.

June Fawsitt

February 12, 2025
Clmstyling logo

Reply from Clmstyling

Dear June,

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

To clarify, the non-fundable £10 charge, which is explained on our website, this covers both the consultation process and the listing fee charge. The purpose of the consultation is for us to assess the items in person, as simply listing brands on the appointment booking form does not provide us with a full understanding of their style, condition, or suitability for our shop.
Additionally, We state on our website that we do not accept Vintage items, regardless of the brand. Our carefully curated collection is based on current trends, which was explained at the time of your appointment.
While Karen Millen and similar brands produce high-quality pieces, we have to consider what sells best in our shop. Trends and customer preferences change, and unfortunately, some brands don’t perform as well for us as they might elsewhere.

We understand it can be frustrating when items aren’t accepted, it is purely a business decision based on the demand of our customers and what sells best in our shop rather than the quality of the garments themselves

If you had let us know at the time that you were unhappy, we would have happily refunded your £10.

Kind regards
CLM Styling

Further reply to Second review

Dear June

We appreciate all feedback and always strive to create a welcoming and fair experience for everyone who visits our shop. However, at this point, we feel that this has moved beyond constructive criticism and into a personal critique of how we choose to run our business. As a small independent business, we curate our selection based on what aligns with our brand and what our customers are looking for. While we understand that personal preferences vary, we stand by our approach and the decisions we make regarding stock.

We are not prepared to engage in a public back-and-forth correspondence on this matter.

Regarding your call, we did attempt to return it; however, please understand that it is not always possible to make callbacks in the late afternoon, as our priority at that time is assisting customers who are buying from us. If you wish to discuss this further, we invite you to visit us at the shop.

As requested, we will process your refund of £10.

We wish you all the best.

CLM Styling

Rated 1 out of 5 stars

Nothing of mine was selected which was…

Nothing of mine was selected which was fine but it was the condescending way in which it handled. A ‘this isn’t what we are looking for ‘ would have sufficed.

January 24, 2025
Clmstyling logo

Reply from Clmstyling

Dear Andrea

We’re sorry to hear that you had a less-than-positive experience. We strive to treat all our customers with courtesy and professionalism, and we regret that you felt otherwise.

Regarding our selection process, we carefully curate items based on our established standards, and while not all items can be accepted, we always aim to communicate this respectfully.

We maintain high cleanliness and quality standards for the items we accept. Footwear covered in cobwebs or in poor condition do not meet our criteria and cannot be accepted. This is also stated in our written procedure which is presented to upon your arrival for your consultation.

We appreciate your feedback, however we believe it would have been fairer to raise your concerns at the time of your consultation, as this would have given us the opportunity to address them in person and ensure clear communication.

Best regards,
CLM Styling

Rated 5 out of 5 stars

Expert Styling and Curated Fashion

A wonderful boutique offering a carefully curated selection of high-quality pieces by Claire and her business partner, Sally. Whenever my partner and I visit Cirencester, a stop at CLM Styling is always on our list.

Claire's expertise and warm approach make every visit feel like a personal shopping experience. She's always been incredibly helpful, offering thoughtful feedback and styling advice on items my partner is considering.

If you're in Cirencester, I highly recommend visiting CLM Styling – it's a gem worth discovering!

December 23, 2024
Unprompted review
Clmstyling logo

Reply from Clmstyling

Thank you so much for your wonderful review! I am so happy your partner loved her shirts! Super stylish. It was a pleasure to meet you both. See you soon. Claire

Rated 5 out of 5 stars

A great service - have a look

The personal friendly and honest service provided by Claire and Sally is a breath of fresh air. I use the Marlborough shop and it is always beautifully presented and very welcoming. Having sold items through CLM on a few occasions I will keep looking for my perfect purchase. Thank you Claire and Sally

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Love the shop in Marlborough

Love the shop in Marlborough. The ‘pre loved’ merchandise is excellent quality with high end names too. I bought a lovely pair of black loafers (John Lewis) - look like worn once/twice, I’m super pleased 😀 comfy and good price. Thank you.

November 20, 2024
Clmstyling logo

Reply from Clmstyling

Thank you so much for your wonderful review. We value our customers feedback.

Rated 5 out of 5 stars

Fabulous Holland Cooper cape

I purchased a lovely Holland Cooper cape and a pair of J Brand jeans in CLM. I absolutely love them both. The ladies that own the shop know their products and are very helpful. In the past I have also purchased a Rydale hat that I wore to the Cheltenham Festival this year.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Women empowering Women

I have bought many items from this shop since it opened 2 years ago. It's something unique in Cirencester as I feel that Claire and Sally really want to help their customers and would never give bad advice just for the sake of a sale. The shop has a lovely friendly and fun atmosphere. The items that they have on sale are high quality, authentic (nothing fake!!) and priced accordingly. It's my first point of call when I need anything myself or gifts for friends and family.

November 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look