Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
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I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
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Company details
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
460 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haze was very helpful and resolved my…
Haze was very helpful and resolved my issue quickly and effectively. The team at Cloaked is always there when I have any kind of issue or question.
January 18, 2026
Unprompted review
Reply from Cloaked
Hi Jeremy, It's wonderful to hear that Haze was able to assist you promptly and effectively! We strive to provide top-notch support, and it's great to know that we met your expectations. Your positive feedback not only motivates our team but also helps us continue to improve and serve our users better. Thank you for sharing your experience!
Paid for 2 people, but didn’t get what I paid for
Paid for 2 people but could not add the other person. The email link took us to a webpage but we could not get a login completed. No way to add via the app, it’s desktop only.
That tells me whomever is coding for them is not getting the job done. So it makes their service suspect.
Cancelled subscription. But did not get a refund. Had to call or chat. Call was useless. Got a voicemail. Started a chat and they refunded my credit card.
That refund policy is cryptic. You have to search for it.
For a service that is supposed to help you remove data, cancelling and getting a refund is a painful experience. There must be better services out there.
January 10, 2026
Unprompted review
Reply from Cloaked
Hi there, It’s clear that your experience with the app has been quite challenging, and we appreciate you sharing this feedback. The issues you faced with adding another person and the difficulties navigating the refund process are important for us to know. We’re grateful that you reached out about the refund, and we’ll make sure to escalate your concerns regarding the coding and user experience. Your insights are invaluable as we aim to enhance our service. Thank you for your honesty, and we wish you the best in your future endeavors!
Reply from Cloaked
Hi Thomas, we hear you, and we understand how disappointing it is when an app doesn’t match what you expected, especially after taking the time to try it out. We’d really like to learn what fell short and see if we can make it right or point you to the right features for what you were hoping to do. Please reach us at help.cloaked.app or +1 (888) 857-5490.
They are great
They are great , they tell you what they are going to do then just do it.
The keep you informed
The respond very quickly.
I have noticed so much less unwanted info right away and the are keeping info private
January 18, 2026
Unprompted review
Reply from Cloaked
Hi Leslie, thank you so much for the 5-star review! We're really glad the process has felt clear and dependable, and that you're seeing less unwanted info showing up already. It means a lot to hear our updates and quick responses have helped you feel informed and protected. Happy Cloaking!
Started using this app two days ago
Started using this app two days ago. I just was informed that they have removed 296 pieces of information from the web for me. I wrote and I thanked them and immediately I got a message back. I had two other companies on my iPad And phone and they said they did that too! I am very pleased with the start of this app. It did take me a little bit to get it going as I had a VPN.
January 14, 2026
Unprompted review
Reply from Cloaked
Hi Brenda, thank you so much for the 5-star reviews! Seeing 296 pieces of info removed that quickly is a huge win, and we're really glad you felt supported right away when you reached out. Totally understand the VPN making setup a bit tricky at first, and we appreciate you sticking with it. Happy Cloaking!
This app is crap
Been trying to receive a call from the dmv for 2 days already they call cloaked answers and blocks them i accept calls from this number still blocked the call ,I paused cloaked for 24 hours to receive this call still blocked the call. Cloaked was hell bent on me not receiving this call I guess .I canceled cloaked and it the middle of January I have to wait for the middle of February to get rid of this nightmare. I ask for help and no one texted back I can not get no support help ,this is a nightmare app
January 16, 2026
Unprompted review
Reply from Cloaked
Hi David, that sounds incredibly stressful, especially when you’re waiting on an important DMV call and it keeps getting blocked even after pausing Cloaked. That’s not the experience we want for anyone. We can see our agent responded, and we just emailed you again to connect. When you have a moment, please reply and let us know where you’re running into trouble with the instructions so we can get this fixed fast.
I was having some issues with logging…
I was having some issues with logging in and Raymart worked miracles to get everything figured out and set me on the right track. Got to say the customer service was great!!!!
January 16, 2026
Unprompted review
Reply from Cloaked
Hi Tasha, thank you so much for the 5-star review! Login issues can be so frustrating, so we're really glad Raymart was able to get everything sorted and set you on the right track. We'll make sure he sees your shoutout, and we truly appreciate you recognizing our support team. Happy Cloaking!
Great app and great customer service
Love this app! And customer service was great! Raymart took care of my issue quickly and easily! Highly recommend!!
January 15, 2026
Unprompted review
Reply from Cloaked
Hi Cindy! It's truly rewarding to hear that our team's efforts, especially Raymart's, left such a positive impression on you. Your feedback inspires us to strive for excellence in both our app and service, ensuring we meet and exceed your expectations consistently. We appreciate your recommendation and look forward to serving you again in the future!
Haze was my service representative and…
Haze was my service representative and did a wonderful job reconnecting me with my account. Excellent service!
January 15, 2026
Unprompted review
Reply from Cloaked
Hi Geo, It’s great to hear that Haze provided exceptional support in reconnecting you with your account! We truly appreciate you taking the time to highlight their wonderful assistance, as our team works hard to ensure a seamless experience for our users. Your positive feedback not only motivates Haze but also inspires our entire team to continue delivering excellent service. Happy Cloaking!
Issue resolved right away
Nerrisa was great help with the issue I was experiencing. She answered my questions and resolved my issue right away.
January 14, 2026
Unprompted review
Reply from Cloaked
Hi DeAnn, thank you so much for the 5-star review! We're really glad your issue was resolved quickly and that Nerissa was able to answer your questions and take care of everything right away. We'll be sure to share your kind words with her. Happy Cloaking!
I've heard a lot of hype about you but I'm not impressed
I've heard a lot of hype about you cloaked, but it's so far I haven't seen an improvement, so I'm gonna have to get my money back. And go with another company because you're not proving yourself.As being the company that you've claimed to be
December 25, 2025
Reply from Cloaked
Hi SG, It’s disheartening to hear that your experience hasn’t met your expectations. We appreciate your feedback and take it seriously as it helps us improve. We could not find your account, but if you open to sharing more details we would be happy to take a closer look. Please reach out to us at support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — we truly want to help make this right for you.
Peace of Mind
With everything going on in the world right now, I was looking for a seamless and straightforward tool to protect myself and my data online. After some research, I found my way to Cloaked. From day one the experience has been so smooth and I’m already seeing results from online data removal and spam call silencing. The service has been so good that I recommended it to my mother, and within a few short minutes of a call with support team member Corey, we were able to update our subscription to a joint plan for a very reasonable price. Strongly recommend to anyone looking for transparency and peace of mind online.
January 12, 2026
Unprompted review
Reply from Cloaked
Hi Nathaniel, It's wonderful to know that you and your mother feel secure and satisfied with the app's performance. Your kind words about our support team truly motivate us to continue delivering excellent service, ensuring that our users have the best experience possible. We genuinely appreciate you taking the time to share your experience, as feedback like yours inspires us to keep improving and innovating!
Neressa
Neressa: solved a problem that I’ve had for several months. She fixed it immediately, no fuss, no mess.
January 12, 2026
Unprompted review
Reply from Cloaked
Hi Joseph, Your feedback not only motivates us to keep improving but also reinforces the importance of providing excellent customer service. It's wonderful to hear that our efforts are making a difference, and we look forward to offering you even more value in the future. Thank you for being a part of our community and entrusting us with your needs! Happy Cloaking!
I was having problems with billing and account
I was having questions regarding my account and app. I asked for a live agent instead of AI.
It gave me Nerissa. She was excellent and very helpful. I love cloaked. It has removed my information from over 2500 web sites and dark web info. It also is stopping over 25 calls a day that are spam and telemarketers. Thank you Cloaked.
January 10, 2026
Unprompted review
Reply from Cloaked
Hi Brenda, It's wonderful to hear about your positive experience with our support team and that your issues were resolved effectively. We take pride in ensuring that our users have the best possible experience, and it's great to know the app has been instrumental in removing your information from numerous websites and in reducing the influx of spam calls. Your feedback truly makes a difference, and we appreciate you taking the time to share it!
I think Cloaked is the best data removal app
I think Cloaked is the best data removal and call screening device in the business,
January 6, 2026
Unprompted review
Reply from Cloaked
Hi Mikey, It's fantastic to hear how much you appreciate the data removal and call screening features; your feedback is invaluable! We are dedicated to ensuring that our users have a seamless and secure experience, and knowing that our efforts have made a positive impact motivates us to keep improving. Your support means a lot to us, and we’re excited to bring even more enhancements in the future! Happy Cloaking!
It started fine and worked well
It started fine and worked well, but in the past few days has increased in number of calls again.
December 25, 2025
Reply from Cloaked
Hi there, we hear you, and that's really frustrating after things were working well at first. If spam calls have started creeping back in over the last few days, we'd like to take a look and help with this. Please reach out to us at help.cloaked.app or call us at +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) and we'd be happy to help.
Good for keeping track of all the…
Good for keeping track of all the people trying to steal my identity
December 25, 2025
Reply from Cloaked
Hi there, thank you so much for the 5-star review! We know how stressful it can be dealing with identity threats, so we're really glad Cloaked is helping you keep track of what's happening and stay a step ahead. If you ever need help or have questions, we're here for you. Happy Cloaking!
I like the app
I like the app, but the VPN quits working and I have to reload the app to get ti to work again.
December 25, 2025
Reply from Cloaked
Hi Dave, thank you for the 5-star review and for flagging that. We're really glad you're enjoying the app, and we understand how annoying it is when the VPN drops and you have to reload to get it working again. Please reach out to support at help.cloaked.app or +1 (888) 857-5490, we'll be happy to help troubleshoot and get resolved for you. Happy Cloaking!
Almost miss the sales calls...Not!
It hasn't been this quiet in my house in a long time. I am normally bombarded with calls throughout the day. It's ridiculous but that's the way it is. Once I got my Cloaked account set up, it's over. I can see the numbers that have called but I don't have to deal with the long conversations anymore. I noticed that I had two separate payments for the annual Cloaked subscription. I sent a message in advising them of the issue and Nerissa contacted me and corrected the issue overnight.
January 7, 2026
Unprompted review
Reply from Cloaked
Hi Leonard, It's fantastic to hear that your home is finally enjoying some peace and quiet! We're delighted that setting up your account has made such a positive difference in managing those sales calls. Thank you for sharing your experience with our support team—it's great that Nerissa was able to resolve your payment issue promptly. Your feedback means a lot to us! Happy Cloaking!
Just wanted to say thanks for your…
Just wanted to say thanks for your support and help with stopping all the spam calls family
January 5, 2026
Unprompted review
Reply from Cloaked
Hi Stanley, We appreciate your positive feedback and are glad we could assist in reducing spam calls for you and your family! It’s rewarding to hear that our efforts are making your communication experience more enjoyable and secure. Your support inspires us to keep improving and providing the best service possible. Happy Cloaking!
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