Clone 5e315725952a7600016e3f35 Fr Insurance 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Very pleased with my experience so far. The agent who helped me was knowledgeable and patient in explaining different policy options. The online portal is easy to navigate and makes managing my accoun... See more

Company replied

Rated 4 out of 5 stars

Overall very satisfied with my insurance policy here. The coverage options are comprehensive and competitively priced. My agent was knowledgeable and helped me find the right plan for my needs. The on... See more

Rated 3 out of 5 stars

This insurance provider offers basic coverage at fair rates. Setting up my policy was straightforward enough. When I needed to make changes, it required several calls to get everything sorted correctl... See more

Rated 5 out of 5 stars

After shopping around for months, I'm so glad I chose this insurance company. The customer service is phenomenal - they truly care about their clients. My agent took time to explain all the policy opt... See more

All reviews

(72)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Solid Coverage with Great Support

I've been with this insurance company for about three years now and overall I'm quite satisfied. Their claims process is straightforward and they've always been responsive when I've had questions. The premiums are reasonable for the coverage provided. My only minor complaint is that their mobile app could use some updates to make policy management easier. The customer service representatives are knowledgeable and friendly.

August 23, 2026
Rated 5 out of 5 stars

Best Insurance Experience Ever

After switching from my previous insurer, I'm amazed at the difference. The team here genuinely cares about their clients and takes time to explain everything clearly. They helped me bundle my auto and home insurance, saving me hundreds annually. The online portal is user-friendly and customer service responds quickly to emails.

August 23, 2026
Clone 5e315725952a7600016e3f35 Fr Insurance logo

Reply from Clone 5e315725952a7600016e3f35 Fr Insurance

Thank you for choosing us! We're thrilled you're saving money with your bundled policies and enjoying our online portal. Our team takes pride in providing clear explanations and responsive service. We truly appreciate your trust and look forward to continuing to serve your insurance needs!

Rated 3 out of 5 stars

Average Insurance Experience

Been with this insurance company for three years now. Premiums are competitive and policy options are standard. The claims adjuster was thorough but the entire process felt drawn out. Phone wait times can be excessive during busy periods. They eventually honored my claim without issues, but the experience wasn't particularly smooth or memorable either way.

August 23, 2026
Clone 5e315725952a7600016e3f35 Fr Insurance logo

Reply from Clone 5e315725952a7600016e3f35 Fr Insurance

Thank you for your feedback and loyalty over the past three years. We're glad we could resolve your claim successfully. We apologize for the lengthy process and wait times. We're actively working to streamline our claims procedures and improve phone support during peak periods. Your input helps us serve you better.

Rated 5 out of 5 stars

Exceptional Value and Support

This insurance company provides incredible value for money without compromising on coverage or service quality. They took time to educate me about different policy options and never pressured me into unnecessary add-ons. Their 24/7 helpline is actually helpful, and I've never waited long to speak with a representative. Truly outstanding service.

August 23, 2026
Unprompted review
Clone 5e315725952a7600016e3f35 Fr Insurance logo

Reply from Clone 5e315725952a7600016e3f35 Fr Insurance

Thank you for this wonderful review! We're delighted that our team took the time to explain your options and that you're happy with both our coverage and service. Knowing our 24/7 helpline has been helpful means so much to us. We truly appreciate your trust and look forward to continuing to serve you!

Rated 4 out of 5 stars

Solid Insurance Choice

Been insured here for five years covering multiple vehicles and my home. Their rates remain competitive and coverage options are comprehensive. The claims adjuster I worked with was fair and professional during a recent hail damage claim. Website could use some modernization, but overall functionality is good. Would recommend to friends and family seeking dependable coverage.

August 23, 2026
Rated 3 out of 5 stars

Decent Coverage, Slow Claims Process

The insurance coverage itself is adequate and prices are reasonable for what you get. However, filing a claim took much longer than expected. Customer service reps were polite but I had to call multiple times for updates. The online portal is functional but could use a modern redesign. Overall, they get the job done but there's room for improvement in efficiency.

August 23, 2026
Rated 5 out of 5 stars

Outstanding Insurance Coverage and Service

I've been with this insurance company for three years and couldn't be happier. Their agents are knowledgeable, patient, and always available to answer questions. The claims process was seamless when I needed it most. They found me excellent coverage at competitive rates and regularly review my policy to ensure I'm getting the best value.

August 22, 2026
Rated 4 out of 5 stars

Good Service, Minor Issues

This insurance company has treated me well for the most part. My agent is attentive and always returns calls promptly. The mobile app is user-friendly for checking coverage and making payments. Had one issue with billing that took a few calls to resolve, but they eventually corrected it. Appreciate their multiple discount options for safe drivers and bundling policies.

August 22, 2026
Rated 5 out of 5 stars

Outstanding Insurance Provider

I've been with this insurance company for three years and couldn't be happier. Their agents are knowledgeable, responsive, and always available to answer questions. When I filed a claim last year, the process was seamless and stress-free. They processed everything quickly and kept me informed every step of the way. The coverage options are comprehensive and competitively priced. Highly recommend!

August 22, 2026
Clone 5e315725952a7600016e3f35 Fr Insurance logo

Reply from Clone 5e315725952a7600016e3f35 Fr Insurance

Thank you for being a valued customer for three years! We're delighted to hear about your positive experience with our agents and claims process. Your satisfaction means everything to us, and we're honored by your recommendation. We look forward to continuing to serve you for many years to come!

Rated 3 out of 5 stars

Acceptable Service, Nothing Special

This insurance provider offers basic coverage at fair rates. Setting up my policy was straightforward enough. When I needed to make changes, it required several calls to get everything sorted correctly. Their mobile app works fine for viewing documents and making payments. Not the best insurance company I've dealt with, but not the worst either. They're just okay.

August 22, 2026
Rated 5 out of 5 stars

Professional and Trustworthy Team

Finding a trustworthy insurance provider can be challenging, but this company exceeded all expectations. They were transparent about pricing, thorough in explaining coverage details, and proactive in suggesting money-saving opportunities. When I filed a claim last year, they advocated on my behalf and ensured fair settlement. Absolutely reliable professionals.

August 22, 2026
Rated 5 out of 5 stars

Highly Recommend This Agency

What sets this insurance business apart is their personalized approach. They don't treat you like just another policy number. My agent remembered details about my family and customized coverage to fit our specific needs. When I had a minor accident, they handled everything efficiently and kept me informed throughout the entire process.

August 22, 2026
Rated 4 out of 5 stars

Reliable Insurance Provider

Switched to this insurer last year and have been pleased with the decision. Their online portal makes managing policies incredibly easy and convenient. Filed a homeowners claim after storm damage and it was processed efficiently within two weeks. Rates are competitive though they did increase slightly at renewal. Customer service is generally responsive and professional.

August 22, 2026
Unprompted review
Rated 4 out of 5 stars

Happy Customer Overall

Very pleased with this insurance provider after comparing several companies. Their quote process was transparent with no hidden fees. Local agent is fantastic and takes time to explain policy details thoroughly. Had to file a claim for water damage and received my settlement within three weeks. Only downside is limited weekend customer service hours, but that's relatively minor.

August 22, 2026
Rated 4 out of 5 stars

Reliable Coverage with Great Support

I've been with this insurance company for three years now and overall I'm very satisfied. Their claims process is straightforward and the customer service team is always responsive when I have questions. The premiums are reasonable compared to competitors. My only minor complaint is that the mobile app could use some improvements for easier policy management. Would definitely recommend to friends and family.

August 22, 2026
Rated 4 out of 5 stars

Good Value for Money

This insurance company provides excellent value with their bundled home and auto policies. Saved a significant amount compared to my previous insurer. The mobile app is convenient for making payments and checking policy details. Claims adjuster was thorough and fair. Would give five stars if phone wait times were shorter.

August 22, 2026
Rated 4 out of 5 stars

Solid Insurance Provider

Been with this insurance company for three years now and generally happy. Premiums are reasonable and they offer good multi-policy discounts. The online portal makes it easy to manage my account and view documents. Had one small claim that was processed fairly quickly. Customer service could be faster during busy times but staff are always friendly.

August 22, 2026
Rated 4 out of 5 stars

Professional Team, Easy Process

Very pleased with the service from this insurance agency. The enrollment process was simple and my agent answered all questions patiently. Coverage is comprehensive and pricing is transparent with no hidden fees. Had to file a claim recently and it went smoothly. Only minor complaint is limited parking at their office location.

August 22, 2026
Unprompted review
Rated 4 out of 5 stars

Reliable and Professional Service

Switched to this insurance agency last year and it was a good decision. They took time to explain all my coverage options without being pushy. Premium rates are fair and competitive. Filing my first claim was straightforward with helpful guidance throughout. Only wish they had weekend office hours for in-person visits.

August 22, 2026
Rated 3 out of 5 stars

Adequate Coverage, Room for Improvement

The insurance policy itself provides decent coverage at a reasonable price point. However, the claims process was more complicated than expected with quite a bit of paperwork involved. Customer service representatives were polite but response times could be slow, sometimes taking days to hear back. The online portal is functional but feels outdated compared to other insurers I've used.

August 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look