Close Brothers Motor Finance - Ireland Reviews 3,017

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth, stress-free user experience, often noting how straightforward and well-organized everything felt. However, some customers also noted occasional difficulties with communication, mentioning instances where they experienced long wait times for calls to be answered or felt that different staff members were not fully coordinated. A few people also reported frustrating experiences with customer service, including calls being disconnected or background noise during conversations.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional, efficient, and... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise the team for being... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I first encountered this company in March 2020, when I financed my first car. The entire process was very easy, through the car dealership where I purchased the car. There were no hidden loan costs, e... See more

Company replied

Rated 5 out of 5 stars

Service was fantastic from the minute I made contact Barry was professional, polite and helped us alot throughout the process Even rang on his day off to say the car was ours The nice... See more

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Rated 5 out of 5 stars

CBMF were great to deal with from the start. Sending contracts for review to ensure everything was satisfactory or if terms needed to be adjusted, due to a change of purchase vehicle. They were very f... See more

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Rated 5 out of 5 stars

5 star all the way. Communication excellent extremely helpful ! Went above and beyond to cater for my needs ! I would like to thank Paul he was amazing all through the whole process Would highly re... See more

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Rated 5 out of 5 stars

Great to deal with close brothers. My car finance process was effortless and fast you also get a welcome back by email which includes a video explaining all you terms and payments

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Rated 5 out of 5 stars

Close Brothers is a good company to deal with. If you have misunderstood something they are replying quickly on email. Good and helpful introducing personal video you will get after signing agreement.... See more

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Rated 5 out of 5 stars

It was an amazing and good experienced from Close Brothers motors finance , it was fast and very helpful for all the process of my papers to get my new car Through there company. Thank you thank you a... See more

Company replied

Rated 5 out of 5 stars

Experience with you are very well a few years Iam with your company so thank you for your trust your quickly reviews all documents and decision your professional are on high level. You give happiness... See more

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Rated 5 out of 5 stars

Amazing service from Close Brothers!! Quick replies and easy process, they basically sorted everything for me, regards to Tim and James for your help, V happy w my new car

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Rated 5 out of 5 stars

I recently arranged car finance through Close Brothers Motor Finance Ireland for my new car, and I honestly couldn’t be happier with the service. From start to finish, the whole process was quick, str... See more

Company replied

Rated 5 out of 5 stars

Extremely efficient, very quick with approval, everything very straight forward. You know exactly what you have to pay … no hidden extras!

Company replied

Rated 5 out of 5 stars

My experience went so smoothly - between my garage & Kevin Cassin it was just so stress free & easy. I would definitely recommend Close Brothers.

Company replied

Rated 5 out of 5 stars

Been with you for 5 year with another car and found tje service brilliant and also phone staff very helpful and understanding so Thank You

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Rated 5 out of 5 stars

It was my first time applying for finance .I got a very quick answer which made the whole process alot easier . Staff were very helpful when I had some questions .

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Rated 5 out of 5 stars

A lot to talk about the company and its services. First I would say great! When I first saw the advertisement on TikTok, I was like in between conviction and unconvincing. But the part that was convin... See more

Company replied

Rated 5 out of 5 stars

This is my 4th car in a row to have had finance with close brothers.. I have to say I found them as always a pleasure to deal with and I thought the welcome video was a lovely touch as well.

Company replied

Rated 5 out of 5 stars

I took out my car loan with Close Brothers Motor Finance Ireland and had a great experience from start to finish. The service was professional, efficient, and very straightforward. The team was always... See more

Company replied

Rated 5 out of 5 stars

I used close brother before that's why I went back unreal service always so helpful when I phone I tell all my friends about close brothers

Company replied

Rated 5 out of 5 stars

Excellent job and service was outstanding and staff are wonderful and polite to deal with either by email or over the phone there rates on finance are superb too thank you closebrothers finance for g... See more

Company replied

Rated 5 out of 5 stars

Very good team and high level of service, which is most important in any field, good communication and attention to the customer. I am very happy to have met you.

Company replied

Rated 5 out of 5 stars

Very fast and efficient at approving the finance. Made the whole process very stress free. Would definitely recommend

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Rated 5 out of 5 stars

Excellent to deal with. Delighted with my car. Would highly recommend getting a car from Airport cars.

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Rated 2 out of 5 stars

From when finance was approved to when money was transferred too much back and over looking for documents even when documents were sent in. One staff member didn't seem to know what the other was doin... See more

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Rated 5 out of 5 stars

From start to finish the process was seamless and trouble free. Clear directions on documentation and a personalised video on payment expectations. Close Brothers were a dream to deal with and I am lo... See more

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Rated 5 out of 5 stars

Very straightforward and because we lived overseas we found the company a pleasure to deal with and very fast

Company replied

Rated 5 out of 5 stars

Speed of communicatoon. Very direct and clear. All queries dealt with in a professional and clear explanation. Well done all involved.

Company replied

Rated 5 out of 5 stars

Very easy to deal with had my loan application approved in no time with out any issues

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Rated 5 out of 5 stars

Hi, I have you this company a couple of times. Absolutely fantastic service no hassle whatsoever.

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Rated 5 out of 5 stars

It was a seamless process with no hassles whatsoever. All correspondence was prompt and handled in a timely manner.

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Rated 5 out of 5 stars

The excelent finance,i was approved in just 10 min.Very quick,professional,helpful.Thanks

Company replied

Rated 5 out of 5 stars

It was very useful that i could receive and sign my contract online. Very quick with decision. It was less then 24 hours and I had answer.

Company replied

Rated 5 out of 5 stars

We had an absolutely wonderful experience with Close Brothers Motor Finance. From the very beginning, the process was smooth, clear, and handled with true professionalism. The communicati... See more

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Rated 5 out of 5 stars

Amazing experience. Was looked after the whole time. Would 100% recommend. Robert was a great help!

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Rated 5 out of 5 stars

Very fast .great customer support .would recommend to any one .I knew got my answer straight away .

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Rated 5 out of 5 stars

Everything was straight forward and got a response very promptly, very happy with the service I received.

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Rated 5 out of 5 stars

I had an issue with hi deposit wanted and called in and it was rectified which was excellent staff helpfull and friendly excellent service

Company replied

Rated 5 out of 5 stars

It was really fast and easy application. Result was received in couple of hours. Saves time

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Rated 5 out of 5 stars

Very easy to deal with, got approved in a matter of hours. All or any issues along the ways were quickly resolved.

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Rated 5 out of 5 stars

I have always had great experience with close brothers there fast with there decision

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Rated 5 out of 5 stars

Very helpful and simple process, a pleasure to onboard and complete the steps needed.

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Rated 5 out of 5 stars

Great company to deal with. Have been a customer now for many years and will continue to be for as long as I need.

Company replied

Rated 5 out of 5 stars

they were very fast and helpful, i never got the name of the man on the phone with me but he was very kind

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Rated 5 out of 5 stars

Just so easy with forms and communication.dead simple process to follow

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Rated 5 out of 5 stars

The service provided was quick and easy to complete and the support provided was very helpful and explainations of what was required were conducted efficiently and quickly

Company replied

Rated 1 out of 5 stars

Called to find out about insurance. Man had a great attitude. Wife must have not given to him previous night. Any way. He just decided to hang up. Worst company ever do not recommend for anyone what a... See more

Company replied

Rated 5 out of 5 stars

My experience with the company was very positive. They were very kind and helpful. I would highly recommend them.

Company replied


Company details

  1. Car Finance and Loan Company
  2. Auto Market
  3. Financial Institution

About Close Brothers Motor Finance - Ireland

Written by the company

Find my Car How to Apply Who we Help Learn More

Close Brothers Motor Finance is a trading style of Close Brothers Finance DAC, in Ireland. We’re the award-winning motor finance experts and since 2014, we’ve been providing finance for cars and vans in Ireland and have become known and trusted by 650 dealer partners.

Our Hire Purchase product is suitable for buyers right across the credit spectrum, with competitive rates and simple lending solutions for all circumstances.

This trustpilot page is for customers who live in Ireland and who: have or have had motor finance with Bluestone Motor Finance DAC (Ireland) have taken a motor finance agreement with Close Brothers Motor Finance, a trading style of Close Brothers Finance DAC on or after 4 April 2024.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

very easy to deal with the rep in…

very easy to deal with the rep in connolleys garage where i got the car

March 26, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Hi Helen,

Thank you so much for leaving us this great review and feedback its much appreciated!

Happy Motoring.
Close Brothers Motor Finance Ireland.

Rated 4 out of 5 stars

Communication was great..everything was…

Communication was great..everything was explained well..great customer service

March 25, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Thank you, Euginia, for your 5-star review!

We are so glad to hear our communication has stood out to you.

We look forward to continuing to assist you whenever you need us.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 5 out of 5 stars

Very quick and easy!

Very quick and easy!

April 1, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We truly appreciate you taking the time to leave this great feedback Lauren.

The team are delighted to receive your 5-star review.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 5 out of 5 stars

Very quick and efficient and dealing…

Very quick and efficient and dealing with my application.

March 31, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Thank you Colm for taking the time to write this great 5-star review.

The team are delighted to hear this.

Happy motoring!

Close Brothers Motor Finance Ireland.

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're very happy to know that we have made your overall motor finance experience pleasant.

Thank you Cathail for your lovely review and incredible 5-star rating.

Happy Motoring!

Close Brothers Motor Finance Ireland.

Rated 5 out of 5 stars

Very helpful and very considerate.

Very helpful and very considerate.

March 24, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you Tom for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 5 out of 5 stars

Was a great experience

This was a great experience dealing with the company

March 24, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We truly appreciate you taking the time to leave this great feedback Maxwell.

The team are delighted to receive your 5-star review.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 5 out of 5 stars

Very helpful staff and they make the…

Very helpful staff and they make the process very easy to complete

March 23, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very helpful with the hole process

Very helpful with the hole process

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We truly appreciate you taking the time to leave this great feedback.

The team are delighted to receive your 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

What made me happy is the timing…

What made me happy is the timing ,evrything was done on time

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We truly appreciate you taking the time to leave this great feedback

The team are delighted to receive your 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Seamless transaction via digital sign…

Seamless transaction via digital sign off in all the forms.

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted to make your motor finance journey easier and simpler

Wishing you all the best for your motoring journey.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very easy prossess and let me change…

Very easy prossess and let me change direct debit to suit when i get paid

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Very quick and painless

Very quick and painless, straight forward. Excellent experience. Very professional

March 30, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

OPEL CROSSLAND

Service was fantastic from the minute I made contact
Barry was professional, polite and helped us alot throughout the process

Even rang on his day off to say the car was ours

The nice chap Keith who delivered car on a Friday night from Dublin to Cork just wow. He explained everything and was so nice to deal with

Overall 5 🌟 plus for service and staff
Thanks
Greg
Cork

March 20, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're very happy to know that we have made your overall motor finance experience pleasant.

Thank you for your lovely review and incredible 5-star rating.

Happy Motoring!

Close Brothers Motor Finance

Rated 5 out of 5 stars

Straightforward service

Simple and easy. No delays.

March 27, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

This is great, thank you Phil for taking the time and leaving us your lovely 5-star review.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Service was brilliant 👏

Service was brilliant 👏

March 26, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance

Rated 5 out of 5 stars

Many years with Close Brothers

Many years with Close Brothers. Great service! Would recommend.

March 18, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted for you Aleksej and appreciate you taking the time and sharing your experience with us.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 4 out of 5 stars

Explanation in video to explain…

Explanation in video to explain everything was good

March 25, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

We're delighted to make your motor finance journey easier and simpler Michael.

Wishing you all the best for your motoring journey.

Happy Motoring!

Close Brothers Motor finance Ireland.

Rated 5 out of 5 stars

Helpful service and nice staff

Helpful service and nice staff

March 24, 2026
Close Brothers Motor Finance - Ireland logo

Reply from Close Brothers Motor Finance - Ireland

Thank you Jodie for taking the time to provide us with this brilliant 5-star review.

Happy Motoring!

Close Brothers Motor Finance Ireland.

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