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Cloud 9 Accounting Team Ltd Reviews 4

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TrustScore 3 out of 5

3.1

Accounting Firm
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Company details

  1. Accounting Firm

Written by the company

We provide affordable, real-time, end-to-end accounting solutions (plus legal & tax and advisory services) to SMEs & Sole Traders across a wide variety of industries including – construction, manufacturing, ecommerce, trades, IT, property management and many more.

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3.1

Average

TrustScore 3 out of 5

4 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I don’t usually leave negative reviews

I don’t usually leave negative reviews, as I understand that mistakes can happen. However, I can’t overlook this experience, as the service I received from Cloud9 has been appalling.

I previously had a great deal of respect for Martina, who has always done an excellent job for us. Unfortunately, the same cannot be said for some members of her team, whose handling of our account has been extremely incompetent and irresponsible.

Our account was taken over by Cloud9 on the 10th of November. Rita ensured that I set up payment on the same day, yet on the 7th of December she appeared surprised and claimed she was unaware that our VAT return needed to be completed. As of today, the 19th, the situation remains unresolved: the VAT return has still not been submitted, our accounting software is now showing altered transactions, and payments are incorrectly marked as overpaid.

I find it hard to believe that this level of disorganisation and incompetence exists within a professional accounting firm. The situation has left me extremely disappointed and frankly speechless.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been with Cloud 9 Accounting Team last two years and I can’t be more happy I choose Cloud. I’ve been so scared to start work for myself because of taxes and accounting but they explain me everything and they care for everything. They are professional and helpful any time I need them anLucia d they are also so friendly.
I can’t be more happy and if anyone needs accountants they are best choice.

July 15, 2024
Unprompted review

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