Cloudflare Reviews 1,232

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, finding it user-unfriendly and prone to blocking legitimate users, including those with VPNs. Customers frequently encountered issues with the service, reporting slow loading times, persistent verification loops, and unexpected downtimes that affected their access to various sites. The customer service was also a major point of frustration, with many reviewers describing it as unresponsive and unhelpful, particularly when trying to resolve account issues or technical problems. Some people also felt that the user experience was poor, citing difficulties with account initialization, domain registration, and the inability to access support without being a paying customer. The response time for support tickets was consistently criticized, with many users reporting long waits and no resolution. However, some customers also mentioned that the technology itself is powerful and offers useful features, especially for those with technical expertise.

What people talk about most

Website

Reviewers highlight negative aspects of website experiences, with many reporting being blocked from accessing... See more

Service

Customers express significant dissatisfaction with the service. Many report issues with billing, including... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of human support... See more

User experience

People report negative experiences with user experience, citing issues like infinite CAPTCHA loops that... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report extremely long waits... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cloudflare host a scam site (pc.triveltd.top) and after notifying Cloudflare, nothing has been done to close dow nthe website AND the company so other innocent victims do not lose money to this site p... See more

Rated 1 out of 5 stars

It Sucks,Made Me Wait for Almost Half an Hour Before I'm Even Allowed to Enter a Website AND I'M NOT EVEN USING A VPN AT THE TIME! Like Seriously,Captcha Might be Annoying but Cloudflare is... See more

Rated 1 out of 5 stars

Wow what a company. purchased a 12 month subscription and within a couple of hours estabolished that the product wasnt suitable for us. after contacting cloudfare it took weeks for someone to get some... See more

Rated 1 out of 5 stars

Be forewarned: Don't register a domain with cloudflare, you'll regret it: an unusable web site. What is usable is the most user-unfriendly site out there. After registering a domain, you'll be tra... See more


Company details

  1. DNS Provider
  2. Internet Service Provider

Information provided by various external sources

Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers more than 10 trillion requests per month, which is nearly 10 percent of all Internet requests for more than 2.5 billion people worldwide. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I would give this crap a zero star…

I would give this crap a zero star rating let me get this correct I can't access the Internet because your stupid cloudfare that I never agreed to restricts my movement because I disabled pop ups and ads that no one likes are you serious no one likes cloudfare clearly

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

They don't care about small to mid size businesses

You submit an abuse email about scam IP hits to your website, but no one replies. Pathetic service unless you pay top dollar, and I don't think they care about the small to mid-size business, so beware of using them unless you are a big company. Unfortunately, Shopify are using them and I wish they weren't.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Allow child porn sites to use their services

They work with well known criminal webb hosts like Koddos.net who are known to host scraped websites and websites that even contains child porn. Hundreds of people who have been affected have reported it to Cloudflare yet they do nothing about it. Infirectly, Cloudflare are allowing criminals to use their services and cause massive harm to people.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Who knows what "Cloudflare" is

Who knows what "Cloudflare" is, and who cares. It's only apparent function is to block access to websites, which it does succesfully, with some endless spinning thing. Thus whatever-website is totally useless and has lost me as a user or customer.

If I used the language I would like, to describe this infuriating "feature", the telephone line would melt.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

I have set up my server in your name on…

I have set up my server in your name on godaddy from where I bought the domain.I have put your name and name server there and I have set up everything. I have even linked my domain in my free hosting which is Infinity Free. Even after this my website is not opening.Problem This site can’t be reached
raxzorx.sbs’s server IP address could not be found.
Try:
Checking the connection
ERR_NAME_NOT_RESOLVED

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I use it every day

I use Cloudflare for multiple domains, r2 storage, workers, Zaraz, and zero trust. It's worked great, most issues are due to something a user did not Cloudflare. They're a huge company that powers a huge chunk of the internet, super trusted. I'll always use them for some part of my business and personal sites.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Utterly useless

Cloudflare spends forever trying to decide if I am human or not. It is almost never able to decide what I am.
I now wont buy from or try to ask anything from sites that use Cloudflare.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Blocked for staying too long on a website

I left my browser (Firefox) on a specific website for a week while on vacation and came back to see myself being blocked. The fact that it can even happen for a huge company like Cloudflare shows that they have absolutely no idea what they are doing. Will avoid using or recommending any of their products indefinitely

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Blocks legitimate users with no explanation

Cloudflare regularly blocks me from accessing various websites. I'm just a regular internet user, not doing anything remotely dodgy. There is no indication as to why I'm being blocked, and no way to resolve the problem. Cloudflare suggest I contact the owner of the site I'm blocked from - obviously I can't do this because they've blocked me from accessing the site to find the contact details. Websites are losing me, and others like me, as customers because they use Cloudflare, and they probably aren't even aware of this. Cloudflare support forums say it's not Cloudflare's fault - it's down to the settings of the site I'm trying to visit, as if a small hotel in a French village has decided to block me specifically from looking at their website.

If you're going to build a tool that blocks random internet users from accessing large parts of the web, you need to at least offer those users a straightforward way to restore their access.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS

DO NOT USE THIS! I REPEAT, DO NOT USE THEIR SERVICE!!!!!
This is a LEGITIMATE SCAM , they firstly lure you into shiny 200$/month business plan and eventually, aggressively try to sell you enterprise one with couple thousand bucks per month and if you don't want it, they PURGE DOWN YOUR WEBPAGE WITHOUT NOTICE- DO NOT USE THEM

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Poor website, very confusing options - just save your sanity and don't try!

Trying to use cloudflare tunnel for streaming for a charity. Have wasted so much time trying to get things working and now have the massive job of unpicking everything and going back to namecheap name servers. Namecheap stuff just works how you expect, cloudflare doesn't. The cloudflare dashboard is so messy and confusing. It promises lots but I can't get it to deliver and I am a techy with a lot of patience!

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE CLOUDFLARE

Horrible experince using this platform. Was having issues with the domain and couldn’t get it to work with another platform. Tried to get support for simple questions and they require you to be on a PRO plan. I shouldn’t have to upgrade a plan to get simple questions answered or help with an issues on their platform. I can understand if I was asking for detailed assistance but this was basically an error on there company’s part. I would stay clear of them.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

They so ahh

C
Keeps looping one after another. God please make them go bankrupt i cant take it anymore

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

What is wrong with this company!!

What is wrong with this company!!! It is blocking all of my websites. I am just a person trying to use websites (mostly surveys and company instant win or contests) and it is blocking me!! This is disgusting that you are targeting the little guy. Get this company out of business!!!!!

July 1, 2025
Unprompted review

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