As a tenant, I had a decent room. Prompt reply to queries and fixes when needed. My property manager was Louise, who was very supportive and responsive. Promptly processed full deposit return after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a Landlord of one of the apartments in Poulson House.No idea how the previous agent transferred us to Cloud Student Home .This is the worst Agent Firstly they collect religiously rentals from... See more
Company replied
Been here for a couple years now and really enjoyed my experience here, moving in was pretty easy going, my room is nice and spacious. Never had any issues in the building. There was a brief chaotic p... See more
My daughter was locked out of her room for over 24 hours due to a failed lock. There was a huge delay in helping her to rectify this, in fact very little urgency was taken. The manager was on holida... See more
Company replied
Company details
Information provided by various external sources
Cloud Homes offer a property management and residential sales business. Our online estate agency and property management services are backed by a huge amount of industry experience from every one of our staff members. We offer both traditional and online estate agency sales from £495. We know the future of property sales is online but many still prefer the traditional method, consequently we have experts in both fields based in our Salisbury offices. Our property management service has a strong focus on customer service, compliance and legislation.
Contact info
Cheviot House, 69-73 Castle St, SP1 3SP, Salisbury, United Kingdom
- 01722 580263
- hm@cloudhomes.co.uk
- cloudhomes.co.uk
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stress Free and knowledgable Estate Agents
I asked Harvey to come around to value my flat in mid January this year, due to wanting to move into a house. I had my flat on the market in 2015 for three months with another agency with only one viewing, so I was not expecting a fast sale.
They property went live on the internet on 24th January with really good photos, and I received an email with viewing request on 26th January – only two days later - I was so happy! A few viewings later on 3rd February, I received an offer which Cloud Homes happily negotiated for me and I accepted with completion before April for tax purposes!
Cloud Homes were very helpful, and made a very stressful task of selling and moving house very very easy. I would not hesitate in recommending Cloud Homes to all of my family and friends as a competitive, knowledgeable and very helpful estate agents. Thank you Harvey and team.

Reply from Cloudhomes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







