Giacom Reviews 225

Awful company.... terrible customer service... and as you have seen from the other reviews, they god rid of all their small clients by introducing a £100 service fee.

Moved to pax8, wish I had done it years ago. Unlike Giacom, Pax will not treat you like dirt just because you are small.

After they closed our account, they kept harassing us to pay a final invoice, which I couldn't do, because they had closed the account. I pointed this out to them many times, but they just ignored every email (as they always do) and just kept harassing me, so I just ignored them.

I'm sure this will get Giacom's canned response that they have given to everyone.

Have added a £100 fee making them INCREDIBLY poor value. I only have 6 mailboxes so my bill went from £40 to £160 a month. I really don't care that they have written advising of this change. It's still an awful business move and I'll be migrating my accounts elsewhere immediately.

Warning! This company will switch off your entire estate without so much as a phone call over a single disputed invoice not being paid!

For years they have been brilliant, but sadly not so much recently, it's upsetting to see

As a new, growing business increasing our monthly spend every month (with a view to keeping going!) I was disappointed today to call Giacom and find out that in order to remove the incoming £100 fee, I would have to increase my spend to £4k/month - something we'll be doing by this time next year but certainly not by November.

I asked if the fee could be temporarily reduced, or even introduced at a later date for ourselves (rather than being removed) as I understand businesses have to make money, but no, they weren't even interested in having a conversation about this.

What is further disappointing, is that almost daily we get emails about disruption to any number of Giacom services, yet customers are about to be charged £1200 a year just to have an account.

If this was £30 or even £50 a month I would be happy to stay.

We'll be moving to a different provider.

Giacom are arguably the worst distributor I've ever worked with. We've worked with them for a number of years and in all that time the support provided has been woefully lacking.

They've launched products before their support teams were fully trained, then given the excuse that they have a 'talent shortage' which led to their technical shortcomings. Their own hosted services (Hosted Exchange specifically) are riddled with problems and never seem to be upgraded at the cadence they originally state. We've not used Giacom support properly for at least two years given the issues we've had in the past.

This leads me nicely onto my next point...

Giacom thinks that it's acceptable to add a 'platform fee' to their accounts spending less than £4000 per month to pay for their 'increased investments in support' amongst other things.

Giacom support has barely added £40 of value in the time we've worked with them, let alone the £1200 they want each year to justify their existence.

Thankfully, we've slowly moved our customer services away from them over the last 12 months because of our complete lack of confidence in their ability to deliver. This has made the decision to move all remaining services away so much easier. Ultimately, Giacom has put the kibosh on any chance of us growing our business with them with this decision. And as much as they might like to think they're indispensable, they're not. It'll take us a couple of days work to move these services away, two days well spent. Two days made all the more easier now that Microsoft has announced they're not enforcing the move to NCE immediately.

Goodbye Giacom. I'd like to say it's been a pleasure but in reality, the pleasure begins now.

Wow is all I can say... Serious greed comes to mind. Who's genius idea was this, I know lets get rid of all the small loyal clients and then we will be left with not enough large clients to sustain our business model, brilliant.! I've been with Giacom for over 10 years but will be closing my account asap. In hindsight I think you will live to regret this unpopular decision. Either way, bye bye Giacom.

I am a small MSP and maintain 15 small businesses on a monthly retainer plus I resell M365 and various add-ons like backup. I used to love Giacom. Never used their tech support since that's what I do, but the marketplace portal was great. However, like many others have said on here, the recent introduction of a £100 service fee to rid themselves of us small fry businesses has led me to the tedious process of migrating everything away to Pax8. I'm not sure if that's what Giacom wanted, perhaps it is, but seems like a good way to trash your reputation. No doubt I'll get the same copy and pasted response as everyone else.

Giacom recently announced they are introducing a £100 per month service fee for all clients with a monthly sales volume < £4,000.

As a long time customer (over 10 years) we have used Giacom to provide Hosted Exchange mailboxes to our customers who needed one.

In the main the service has been okay but the margins on the mailboxes are getting smaller and smaller with a number of price increases in recent times and the addition of a service fee makes selling their products simply unsustainable.

Times are very hard for small businesses at present and this is simply a kick in the teeth. We now have to go through the hassle of migrating our clients over to a new provider as there is no way our clients will accept the price rise if we pass it onto them and I am not willing to provide the service at a big loss just so Giacom can increase their bank balance.

Unfortunately it's another provider to add to the "do not use" list.

I have been a customer for several years and just received a badly written email letting me know that I am too small for them to have me as a customer while doing nothing to support me. £100 fee per month was introduced with only a 30-day warning to get rid of small businesses in the middle of the summer vacation period without offering any help to migrate away. Simply unprofessional!

More and more reports on here discussing this insulting service charge of £100pm because you're not earning them enough money.
I have used giacom for over 8 years and like a few people I don't generate alot of business, being a very small business myself. Other than reselling the services they pass on, which I pay for every month, I don't use any of these "services" they are using as an excuse for this made up charge. I could count on one hand the amount of times I've used their customer support or anything else they do outside the cloud services.
The email I, and others, have received is very condescending and pretty much reads as "We can't be bothered with you little fish so here's and big charge for nothing, either pay up or ship out"
Called customer services to be told that I'd need to be breaching the £4k per month sales to waive the fee which explains more about who they want to keep onboard and who they couldn't care less about. Ironically they promote themselves as a "customer-first cloud services distributor" when really it's money first as you're only getting shafted or they'd rather you left if you're not bringing in enough money for them.
Hiding behind some nonsense that this will allow them to provide better service so surely the right way to do it is if you can bring in £4k+ then you'll get access to the better services. Not, charging the people at the lower end a fee that will destroy the small margins they are already making on the services, whilst letting the bigger players avoid a fee they could easily afford. I wonder if you're now being run by ex-government officials with this idea of charge those that can't afford it and let the big players get off scott free.
The reply I got from the customer service guy was pretty much like the letter. "We've sent you a letter to say we're changing so..................deal with it"
Sounds like they know it's a completely shady move but they're just going to dig in and it'll work out best for them and we'll just be a distant memory. My feedback is being relayed to management internally but you can imagine how useful that's going to be!
I have recommended Giacom to a few contacts over the years but if this the road you're going to go down you can be sure I'll make a point of letting everyone know how you value customers these days.
Utterly disgraceful, shameless extortion of small businesses which are probably already struggling during these times.

You should be ashamed of yourself, but you won't.

Unbelievable letter received - been with Giacom for about a year and we are now being charged £100 a month for nothing - just to have an account open with them!! What?!

We have been growing but obviously not fast enough for them so they are introducing a fee to access support - a service we have never used and will never use as we have our own in-house engineers.

Spoke to Pax8, had a demo, been onboarded and now moving all clients. To be frank Pax8 system is better, more transparent and will integrate better with our systems.
So long Giacom - small businesses like us are better off without companies like you.

I'm in a similar position having been a customer for years with a monthly spend averaging anywhere between £100 and £150. Out of the blue I received a letter stating that Giacom would start applying a £100/month service fee to my account from November onwards in order to help them better their service. I can't even remember the last time I contacted them with a support query as I handle all of that aspect myself.

The wording of the letter was belittling and hugely disappointing, to say the least. I also feel the letter is misleading when it states 'This charge will help us to continue to deliver a great service to our partners'. The reason? I simply don't believe that any company will pay this fee in order for Giacom to better their service.

Those companies liable for the service fee will move to a rival provider. This will surely end up having an impact on their larger clients who have had the service fee waived anyway?

This is the first time I have ever chosen to leave a poor review for a company, but Giacom needs to be called out on this.

Yes, I too got that terse letter from the CFO informing me that they would take £100+VAT per month for a so-called 'Service Fee'.

Invented, or what?

This fee hadn't existed in the 8 years that I'd been with them.

Service fee? I hadn't needed to contact them in the last 8 years, so, what service?

They have to provide their systems anyway. So that they can offer their products to us. So that they can mark up and make their usual profits of 20% or more.

I haven't spoken to them in over 8 years. I provide all the technical support to my customers. So, I think that the CFO might as well have said, "Small businesses, we have grown off of the back of you over the years and we no longer need you. Medium sized businesses, if you can't bring us enough revenue, we no longer need your help either".

So, like others here, it's goodbye Giacom. It will cost us time and money to move my customers away from you but even if I have to settle up outstanding M365 contracts, I'll do that before your deadline date. You are not getting £100 per month from me.

Moving to PAX8.

Been with these people for along time, even with previous businesses, their prices kept hiking but assumed inflation. Until I get a letter in the post asking for £100 / month on top of their subscriptions!!

£100 service charge. For what? On top of all of the price increases. Stay away, stay farrrr away. Move to PAX8 like the rest of us

I too will be cancelling my account with them. £1200 per annum service charge is just pure greed.

I too am very disappointed. We have been with Giacom in excess of 9 years and have had little contact, everything runs very smoothly. We received a letter saying they will charge us an additional £100 per month to stay. I will certainly not be doing this! Discussed it over the phone and they just don't want small customers anymore so the price rise clearly made to encourage us to leave. Avoid.

Very disappointed. We are a small growing business and started using Giacom to resell software to our customers. A short time into the contract Giacom have written to say they will charge us £100 per month for us to stay as their partner. I will certainly not be doing this - very poor service. Beware.

Like others I am unhappy about the price increases and introduction of fees.
For Exchange I'm much better off using Microsoft, it's cheaper and the support is better.

We have been using Giacom for a number of years - reselling email accounts for our client base. Our spend is relatively small, but it's a good number of email accounts every month.

Today we received a letter from them essentially telling us that in a few months time, an additional £100 per month will be added to our account because we don't spend enough. We hardly ever contact them for support so feel that this is their way of really shafting small businesses and customers and goes completely against the values they once offered and stood for.

Whilst I understand that changes have to happen in business, the way they have gone about it, is fairly, well 'screw you' in its appearance. The letter is very matter of fact and their way of saying we don't want you as a customer anymore.

So if you're a small business or agency looking to resell licences - give Giacom a wide birth. They're no longer interested in your business and you'll be fleeced an extra £100 a month for the privilege.