ClouDNS Reviews 

169
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have been using CloudDNS for 10 years now, with over 20 domains gone through the hosting. All control is available to you, unlike greedy companies that charge to add a record and refuse to transfer... See more

Rated 5 out of 5 stars

Great support 24x7 . They solve the problem instantly . I didn't have any problem in their service . I had problem in paying .they solved it immediately

Rated 5 out of 5 stars

We needed to find a new DNS provider in the EU region which is GDPR and ISO27001 compliant. CloudDNS is much more than that as their DNS service is stable, fast, easy to manage and supports secondar... See more

Company details

  1. DNS Provider
  2. also in
  3. Email Service Provider
  4. Web Hosting Company

Written by the company

ClouDNS provides fast and secure DNS hosting for over 950,000 domain names. We operate our own Anycast DNS network with 50+ data centers on six continents. Try our professional DNS hosting control panel for free and check how we can improve your domain name speed and first-page loading.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(169)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Helpdesk Support!

We had some issues with our MX records and, not being DNS experts, we struggled to resolve them. After reaching out to CloudDNS and explaining the problem, everything was fixed within 5 minutes! Their service and support are exceptional – the best DNS provider we could ask for!"

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Borislav Excellent

Borislav, was excellent, he was clear, precise and took time to explain matters to me in a way I could understand. I appreciated that!

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

This rating is for the technical support on DNS records

This rating is for the technical support provided by CouDNS.
ClouDNS provides a ticket system to raise questions, in my case on technical matters. On every ticket I have been raising, I got a response within 24 hours, which has always been to the point I have been asking. Hence the support team seemingly has good competence and the amount of people working on TS seems sufficient for a timely response. I have subscribed to Premium S.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely flawless

Super happy with the experience of ClouDNS, the flexibility, the customer support, the high quality of the services, API integrations, everything is absolutely superb.

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Accusation without bases

We need a scanned copy of your National ID or International Passport, proof of address, and phone number for SMS verification to prevent any fraudulent activities. Please reply in the next 24 hours.

Suddenly I got that email without telling me what is the problem, what kind fraudulent activities, from where, we had around 8 services running, 20 domains in there from our own customer, how do we know which one is the problem. When I tried to respond, Cloudns trying to ask my photo of passport and proof of address, something fishy here.

So I denied to give my details without telling whats the problem is. I gave them my mobile number to contact me like what in my contact details. But they wont. So we can resolved it ASAP. But instead threaten me with ban in short period. So be it.

I had domain has been bought there for my customer, cost me around more than $xxx.

Unpleasant experience, not to the point, looks like dodgy company from Bulgaria maybe. Using people identity like passport photo and proof of address. Anyway, lets that happend. My force be with you and your customer.

Last but not least the good about this company is good response, so I leave 1 star here.

I let customer and reader decide whether you can trust this company or not.

May 20, 2024
Unprompted review
ClouDNS logo

Reply from ClouDNS

Thank you for your feedback. ClouDNS is registered in Bulgaria, an EU member-state, and we fully comply with GDPR regulations. Moreover, we are ISO 27001:2013 certified, ensuring that your data and personal details are safe with us.

The account verification process you experienced is a standard KYC procedure triggered by suspicious account activity. When we requested verification documents and you declined, you asked for 48 hours to migrate your services. To accommodate, we extended this period to 72 hours. After this time, since we were still unable to verify the account owner, we had to suspend your account.

We apologize for any inconvenience this may have caused and appreciate your understanding of our security protocols.

Rated 5 out of 5 stars

ClouDNS.net: Top World Class DNS Specialists!

ClouDNS.net is a top notch DNS provider. If you're serious about owning and managing many domain names simultaneously - you can't leave your DNS function to your (default) registrar provider. It's imperative to get a specialized world class DNS specialty shop. I've been with these guys for 2 years and I can honestly say they are THE BEST!

May 15, 2024
Unprompted review

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