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Cloud Server for Email Reviews 

9
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TrustScore 3 out of 5

3.2

Email Service Provider
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Company details

  1. Email Service Provider
  2. Direct Mail Advertising
  3. Internet Marketing Service
  4. Online Marketing Agency

Written by the company

We are a company specialized in the installation, configuration and optimization of servers with PowerMTA 5.x, MailWizz and Acelle Mail. We also offer servers for mass mailings completely ready to carry out your Email Marketing or Transactional Email campaigns.

Contact info

3.2

Average

TrustScore 3 out of 5

9 reviews

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1-star

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3.2

All reviews

(9)

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Rated 1 out of 5 stars

The service never worked correctly, poor support, mislead about refund and policies.

The service never worked correctly. Emails went on for weeks with "support." The responses were copy+paste. After 6 months, I cancelled, I requested a refund for 3 months, the company management agreed, but only after I followed very specific directions: to open and close a Paypal dispute within 24h for every single payment made. Very strange, but they claimed they had been defrauded and doing this would enable me to get my refund, so I complied. I later understood that closing all the disputes enabled them to never give me a refund, and when I tried to re-open the disputes Paypal closed them siding with this vender and pointed to their terms. Its unfortunate because I had very high hopes for working with them. In the end, I paid thousands of dollars and they blamed me for "not understanding," dispite having worked in software development and marketing for over 15 years. They will undoubtedly try to respond to this review and once again blame the customer.

April 20, 2023
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

Respected Customer,

Please accept our sincere apologies in advance for any inconvenience the PayPal refund process may have caused you and for the delay in our response. Regrettably, the process of reestablishing access to our Trust Pilot account was impeded by unforeseen obstacles, thereby impeding our capacity to promptly address your concerns. We sincerely apologize for any inconvenience that may have been caused.

We are committed to openness and transparent communication at Cloud Server for Email. We deeply regret that our terms and conditions may not have been as explicit as we had intended. This has been brought to our attention. We are presently undertaking measures to enhance the clarity of our website's policy statements in order to avert any potential future confusion.

We understand your concerns regarding the refund process and want to assure you that we are dedicated to resolving this matter to your satisfaction. To facilitate a detailed discussion and expedite a resolution, we kindly ask you to contact us directly at customercare@cloudserverforemail.com. Our customer care team is eagerly waiting to assist you further and ensure that your concerns are addressed comprehensively.

We want to reassure you that rectifying this situation and restoring your confidence in our services is our top priority. We value your feedback as it is crucial for our continuous improvement and providing a better customer experience.

Thank you for bringing this to our attention, and we look forward to the opportunity to speak with you soon.

Warm regards,

Sandra Rikstad
Customer Care Department
Cloud Server for Email

Rated 5 out of 5 stars

Fast servers

Fast servers and IPs with excellent reputation. All good, no complaints.

January 11, 2023
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

On behalf of the entire team at Cloud Server for Email, I would like to express our sincere gratitude for your kind review on TrustPilot. We are delighted to hear that you have enjoyed your experience with our service, and we appreciate you taking the time to share your feedback with us and other potential customers.

Feedback like yours inspires us to keep working hard to provide the best possible service and further improve our product offerings. We strive to exceed our customers' expectations at every step of the way, and it is gratifying to know that we are on the right track.

Once again, thank you very much for your review and for choosing Cloud Server for Email as your Email Marketing provider.

Rated 5 out of 5 stars

Good PMTA email platform

I recently started using this email marketing service and I must say, I am quite impressed. The interface is easy to navigate and the PMTA have a good performance and IP rotation. The automation feature has saved me a lot of time and effort.

However, I do have some complaints. The support team could be more responsive and helpful, especially when it comes to the online chat feature. There have been a few times when I needed immediate assistance and the wait time was longer than expected. Additionally, the chat agent was not able to fully resolve my issue and I had to follow up with pmta specialists via support ticket.

Despite these minor issues, I still highly recommend it. It has significantly improved my bulk email marketing efforts. I just hope that the support team can work on their responsiveness and effectiveness. Overall, I give this service a 5-star rating.

October 21, 2022
Cloud Server for Email logo

Reply from Cloud Server for Email

Dear David Cantrel,

Thank you for taking the time to write a review of our email marketing service. We are pleased to hear that you find our platform easy to use and that our PMTA has good performance and IP rotation. It's great to know that our automation feature has saved you time and effort.

We appreciate your feedback about our support team, and we apologize for any inconvenience caused. We understand the importance of timely and effective support and we are working to improve our response times and the effectiveness of our agents. We thank you for your patience and understanding.

We are glad to hear that you highly recommend our service, and we will continue to work hard to exceed your expectations. If you have any further suggestions or feedback, please do not hesitate to contact us.

Thank you for choosing our email marketing service.

Best,

Rated 4 out of 5 stars

Over the last year, I have used...

Over the last year, I have used Cloud Server's dedicated email marketing server, and I must say that it has been a good experience. I've found the server to be really swift, which has helped me send out my campaigns quickly and effectively.

The reputation of the IPs in Senderscore was one of the features of the service that truly struck me (97-99). This made guaranteed that my emails reached the inbox and weren't blocked by spam filters. This is a crucial component of email marketing, and Cloud Server's did a fantastic job in that regard.

Overall, the service has been quite dependable, and during the last 12 months, I have not had any significant problems. I like the excellent customer service that Cloud Server's offers since it enabled me to handle any little concerns that did emerge immediately.

The price of Cloud Server's plans is the one area I believe needs improvement. Although the plans are still reasonably priced, I believe the pricing structure should be improved to better meet the needs of bulk sendings. Because of that I only give 4 starts.

March 19, 2022
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

Dear Ehrnai Nochart,

Thank you for taking the time to leave a review of our dedicated email marketing server. We are delighted to hear that you have had a good experience with our service and found it to be fast and effective in sending out your campaigns.

We appreciate your positive feedback about the reputation of our IPs in Senderscore and the fact that it has helped ensure that your emails reach the inbox and aren't blocked by spam filters. We are glad to hear that our service has been dependable and that our customer service has been helpful in resolving any concerns that you had.

We also appreciate your feedback regarding the pricing structure of our plans. We are constantly reviewing and adjusting our pricing to ensure that we are providing the best value to our customers, and we will take your comments into consideration as we continue to make improvements to our service.

Thank you for choosing Cloud Server for Email as your email marketing service provider, and we look forward to continuing to serve you in the future.

Best,

Rated 4 out of 5 stars

Origin:

Origin:
We have been using Cloud Server for Email for about 2 years. We chose them because they had the best price/feature ratio. We find it easy to create and schedule emails and we have never had a campaign that did not reach the contacts. We have the MailWizz Server service with them.

PROs:
And that's after trying MailChimp, Constant Contact, Sendinblue and many others. All of them blocked our accounts for SPAM reports, we had years without sending emails, it is normal that some contacts do not remember that they subscribed. Well, with this company we had no problems to clean the database as we were sending and in a few months we had our database fresh.

Cons:

The attention via online chat, although they respond quickly, they do not attend technical issues, but the technical support attention is done via ticket. And that's when I received an answer after 6 hours of opening the ticket. Although I never had major problems to deal with.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Support & Trerrible services…

Terrible Support & Trerrible services don't buy or lose your money thats all i can say they will not refund for you .

January 10, 2022
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

Hi Mohammed BEKKAL:

Sorry for the bad experience you have received.

Reviewing your case I see that the problem was caused by using a domain with a bad reputation and a database with high levels of bounces.

To guarantee the best performance of your campaigns, you should provide us with a domain that does not have a bad history and has been registered for at least 6 months. In addition, your database must be clean, with no more than 0.5% of bounces. This will help you to improve the performance of your mailings.

Thank you very much for taking the time to give us your feedback.

P.S. The delay in answering this message is because we did not work with Trust Pilot until now, that is why we had not seen these messages.

Rated 1 out of 5 stars

Teribble Support

The Bad
The worse customer support i have ever experience in my life if you want to lose clients and reputation use these guys. Support takes 3 days to reply, the responses are one-liners and not helpful.

The Good
Email sending platform really fast

September 16, 2021
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

Hi Garry Shilux:

Sorry for the bad experience you have received.

Checking your account I can see that the problem happened just when our company was moving to Estonia. This caused us to reduce our technical support staff momentarily, resulting in longer response times than usual. I apologize on behalf of the company and thank you for taking the time to give us your feedback. For us they are very important, always in order to improve and provide a better service.

P.S. The delay in answering this message is because we did not work with Trust Pilot until now, that is why we had not seen these messages.

Rated 5 out of 5 stars

After trying many suppliers

After trying many suppliers, (some of them Indian scammers, I warn you to beware of Indian pseudo-suppliers).

I found CSE, although I had my doubts about it after all the bad experiences with similar service providers, I have to say that it is a totally different world, I get attention when I need it and they configure everything without me having to put my hands in the server. Something I appreciate because I don't know anything about programming or server administration.

They have invited me to give them my review after having a little more than 2 years with them and well I think it is excellent that they are added to Trust Pilot to maintain transparency, for me everything is fine with them, they are a good alternative to those who do not want to work with companies like ActiveCampaign or MailChimp that cancel the service at the first SPAM report.

For me 100% recommended.

March 16, 2021
Unprompted review
Cloud Server for Email logo

Reply from Cloud Server for Email

Hi Gabriel:

Thanks for sharing your feedback with us. Whenever you like we are ready to assist you.

P.S. The delay in answering this message is because we did not work with Trust Pilot until now, that is why we had not seen these messages.

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