Cloudshillsucculents Reviews 

512
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Online ordering was easy and plants were priced reasonably. Order placed Thursday, all my plants arrived Wednesday and was kept updated by email. Beautifully packaged and all very healthy. Wish me luc... See more

Rated 5 out of 5 stars

I was delighted with my purchases…..despite Royal Mail not delivering on the scheduled day, which resulted in a 2 day delay (weekend), the plants soon revived after a drink of water and a bit of a s... See more

Rated 5 out of 5 stars

Ordering was easy and the website informative and helpful in providing guidance on plant care, etc. The prices were very reasonable and competitive and my lovely little "String of Hearts" was deliver... See more

Rated 5 out of 5 stars

Really healthy looking plants and rooted cuttings. Very well packed so arrived in perfect condition and packaging could be recycled too.

Company details

  1. Plant Nursery

Written by the company

We are a small family run succulents shop; our greenhouse is located in the vicinity of Guildford, Surrey. We raise our plants ourselves and enjoy giving our succulents the love and care their beauty deserves.


Contact info

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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4.9

All reviews

(512)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very recommended 👍

I highly recommend it, the cuttings arrived very quickly, well packaged - I hope they will grow in my pot and turn out to be beautiful specimens.

October 4, 2023
Rated 5 out of 5 stars

Carefully packaged healthy plants

I love how carefully packaged my succulent cuttings were but in an eco friendly way. They look healthy and strong so should take well. I will definitely be putting a bigger order in next time. Thank you

September 28, 2023
Rated 5 out of 5 stars

Wonderful as always

They have now arrived exceptionally well wrapped as always and wonderfully healthy plants. I have recommended you to some friends as I am so pleased with your company. Thank you

September 24, 2023
Cloudshillsucculents logo

Reply from Cloudshillsucculents

Hello Chris,
I'm sorry for this bad experience. Royal Mail seems to be the best option for us to send out our plants with.
Please let me know what happened and we'll sort it out.
Best Regards
Ralph

Rated 5 out of 5 stars

Excellent service!

From start to finish the service I received was 1st class. When the items I ordered arrived they were very well packed and the plants were also healthy

September 13, 2023
Rated 5 out of 5 stars

Amazing find

Amazing find! I am obsessed with plants and so pleased with my purchases. All were strong, plentiful plants/ cuttings which have rooted well. Communication and customer service cannot be faulted. I plan to regularly treat myself and look forward to seeing what they have when I next look

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

I ordered several very delicate items which arrived in a very sturdy box. Within this box were several smaller boxes containing my beautifully wrapped plants. I was so pleased with my order I will have no hesitation on making a future order as well as recommending Cloudshillsucculents to friends and family. Thank you so much for the safe delivery of my first order.

August 12, 2023
Rated 5 out of 5 stars

Small UK company for succulents

Easy website to use and order from. UK small company. Delivery was fast..packaging was excellent for such small plant (rooted cuttings) and the sample bix was a really pleasant surprise. Quality of all plants was spot on. Thank you!

August 20, 2023
Rated 5 out of 5 stars

First class service in every way

Have ordered plants from Cloud Hill a few times now and always receive incredibly healthy and well grown specimens. (And appropriate growing medium for each of them too!) Will be a repeat customer again in the future, I'm sure.

August 8, 2023

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