We are a medium sized business and our experience with contacting Cloud Talk was great. Our sales rep / new account manager was always quick to reply even when we where slow. In situations where w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Mac app is easy to use and integrates well with Pipedrive. Switching between numbers to dial from is seamless and straightforward. Sometimes the dial can hang but a simple restart typically fi... See more
Company replied
Great Proactive Customer support! We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped o... See more
Company replied
Setting up a Japan local number, required for my business; There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was... See more
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Company details
- Call Center
- Business to Business Service
- Conference Calling Service
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Answering Service
About CloudTalk
Written by the company
Business Phone Solution. Remote Ready.
CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer support teams with 140+ advanced calling features.
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Contact info
244 Madison Avenue, 10016-2817, New York City, United States
- +44 20 3868 0167
- hello@cloudtalk.io
- cloudtalk.io
4.0
Great
625 reviews
Replied to 98% of negative reviews
Typically replies within 1 month
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Horrible
Horrible!
1. They say "unlimited minutes" with the expert plan but really it's only 3,000 minutes per month. If you have an outbound campaign, that's only 1 week then they charge you per minute. So it's not really unlimited because of their 'fair usage policy'. RingCentral does not have that. They are truly unlimited minutes.
2. Their auto dialer broke. It just stopped working. So I chat with tech support and they tell me it won't be fixed until one month later, March 12. HORRIBLE!
3. Their chat support is mostly bots, when you do request for a human agent, you will have to wait 2 hours or more. HORRIBLE
February 9, 2026
Unprompted review
Reply from CloudTalk
Hi Ray, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been, especially when it impacts outbound campaigns and day-to-day operations.
Regarding minutes, our plans include a fair usage policy, which is outlined in our terms to ensure network stability and compliance. That said, we understand that expectations around “unlimited” usage should always be clearly communicated.
We’re also sorry to hear about the auto dialer disruption and the support delays you experienced. That is not the level of responsiveness we aim to provide.
We would like to review your account and the timeline of the issue in detail. Please contact us at support@cloudtalk.io, so our team can investigate and follow up directly.
Thank you for bringing these concerns to our attention.
I had great experience with cloud talk…
I had great experience with cloud talk support. As they were fast in delivering services.
February 15, 2026
Reply from CloudTalk
Hi Tamyra, Thank you for your feedback. We’re glad to hear you had a great experience with our support team and that the service was delivered quickly. We appreciate you taking the time to share your review.
Great calling solution
The information and support throughout the whole deal-making was smooth. The team was quick at replying, and so fa,r we are happy with this calling solution. Looking forward to checking all features out!
February 11, 2026
Reply from CloudTalk
Hi Jordi, Thank you for sharing your experience. We’re glad to hear the process was smooth and that our team was responsive throughout. It’s great to know you’re happy with the solution so far, and we hope you continue discovering features that support your needs. We appreciate you taking the time to leave this review.
Tentative sales and customer support
Tentative sales and customer support, throughout the demo to the purchasing process! Also support team is very easy to get in touch, and their AI help is also useful.
February 16, 2026
Reply from CloudTalk
Hi Pablo, Thank you for your feedback. We’re glad to hear you had a positive experience throughout the demo and purchasing process, and that our support team has been easy to reach. It’s also great to know you’re finding value in the AI assistance. We appreciate you taking the time to share your experience.
Slow reaction from Contact Sales
Contact Sales, was a bit slow to respond in the beginning, but once we started the communication, it was very smooth. Getting some good use from the platform and the onboarding was very helpful.
February 16, 2026
Reply from CloudTalk
Hi Costa, Thank you for sharing your experience. We appreciate your patience at the beginning and are glad communication became smooth once we connected. It’s great to hear you’re getting good use from the platform and that onboarding was helpful. Thank you for taking the time to leave this review.
Great Proactive Customer support!
Great Proactive Customer support!
We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped on an onboarding call with an account executive and she helped us to set up everything.
January 22, 2026
Unprompted review
Reply from CloudTalk
Hi Silas, Thank you for sharing your experience. We’re glad to hear you’ve had a positive start with CloudTalk and that the onboarding call was helpful in getting everything set up smoothly. It’s great to know our support team has made a strong impression. We appreciate you taking the time to leave this review.
It's a great platform with an amazing…
It's a great platform with an amazing team ready to help solve any problems. It's easy to navigate the options, and I have used it for three days, achieving a 3% conversion rate.
February 5, 2026
Reply from CloudTalk
Hi Ammar, Thank you for sharing your experience. We’re glad to hear you’re finding the platform easy to navigate and that our team has been helpful. It’s great to see you already achieving strong results within your first few days. We appreciate you taking the time to leave this review.
Fast response times and free trial...
Fast response times and the free trial gives you the ability to check if everything works for you as described.
February 11, 2026
Reply from CloudTalk
Hi Adam, Thank you for your feedback. We’re glad to hear you found our response times fast and that the free trial helped you evaluate the platform properly. We appreciate you taking the time to share your experience.
The onboarding experience was amazing
The onboarding experience was amazing, Nicholas was of great help and very nice to chat with.
The software looks great at a really good pricing for what it offers compared to the competitors too.
Can't recommend it enough
February 12, 2026
Reply from CloudTalk
Hi Razvan, Thank you for your feedback. We’re glad to hear the onboarding experience was smooth and that Nicholas was helpful throughout the process. It’s also great to know you find strong value in the platform compared to competitors. We appreciate your recommendation and taking the time to share your experience.
Reply from CloudTalk
Hi Dmytro, Thank you for your feedback. We’re glad to hear you’ve had a positive experience with our service. We appreciate your recommendation and taking the time to leave this review.
We signed up for Cloud Talk only to…
We signed up for Cloud Talk only to find out they cannot offer us an international number so we cancelled the subscription. They kept trying to charge us around 300 eur per year when we asked them to stop, they replied that they will not attempt anymore. After some time the creditors started writing to us about an outstanding invoice.
If we said that we don't want to use your service because you can't offer us what we need, stop your recurring subscriptions.
This is an awful practice of companies like yours that think they are super cool with with yearly subscriptions. Hire real people and clean up your client list.
February 12, 2026
Unprompted review
Reply from CloudTalk
Hi Talia, Thank you for sharing your experience. We’re sorry to hear about the frustration regarding the international number availability and the billing concerns that followed your cancellation request. That is certainly not how we want customers to feel when deciding not to proceed with our service.
We would like to review your account history and cancellation timeline to clarify what happened with the recurring charges and the invoice notice. Please contact us at support@cloudtalk.io, so our billing team can investigate and follow up with you directly.
Thank you for bringing this to our attention.
Issues is still not resolved
Issues is still not resolved. I paid for services and can not access my account 10 days or so later.
February 3, 2026
Reply from CloudTalk
Hi Heiko, We’re very sorry to hear that your issue is still unresolved and that you’ve been unable to access your account after payment. We understand how frustrating that must be, especially after several days without resolution.
We would like to prioritize your case immediately. Please contact us at support@cloudtalk.io, so our team can investigate what happened and restore access as quickly as possible. Thank you for bringing this to our attention.
Reply from CloudTalk
Hi Karol, Thank you for your feedback. We’re glad to hear the onboarding was smooth, installation easy, and that our service met your expectations. We appreciate you taking the time to share your experience.
Horrible customer service
CloudTalk were very responsive when they wanted our business. As soon as we became a customer the experience changed.
Currently, all our campaigns are down. For one week, we have tried to contact customer service. It takes them 24 hours to respond between each message, and still no resolution has been met.
It's a simple issue. We upload a lead list. Contacts are imported successfully, but out of 1,000 contacts, when we add to a campaign, only 12 pull through.
Yet on such a simple issue, we have been down for one week and we are losing revenue.
Wouldn't recommend.
February 12, 2026
Unprompted review
Reply from CloudTalk
Hi Jamie, We’re very sorry to hear about the disruption to your campaigns and the delays in resolving this issue. We understand how serious this is, especially when it impacts your revenue. That is not the experience we aim to provide to our customers.
We would like to escalate your case immediately to ensure it receives urgent attention from our technical team. Please contact us at support@cloudtalk.io, so we can prioritize your ticket and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
I tried signing up for service online
I tried signing up for service online and over a month later, nothing. I emailed a bunch of sales people and Support and got a call in less than 5 minutes where the agent set me up and got me going. He did a great job.
I'd rate the experience a 5 if I didn't hear background voices and noise. There are solutions that eliminate bidirectional voice, noise and echo. In fact, my company sells them. Ping me to learn more.
February 11, 2026
Reply from CloudTalk
Hi Darren, Thank you for sharing your experience. We’re glad our team was able to respond quickly and get you set up once we connected, and we appreciate your recognition of the agent’s support.
We also take your feedback regarding background noise and audio quality seriously. Reliable call clarity is important, and insights like yours help us continue improving the experience. Thank you for taking the time to leave this review.
Santiago and Nicholas where very easy…
Santiago and Nicholas where very easy to onboard us!
February 11, 2026
Reply from CloudTalk
Hi Philip, Thank you for your feedback. We’re glad to hear Santiago and Nicholas made the onboarding process easy for you. We appreciate you taking the time to share your experience.
Confusing experience almost feels scammy
I think the packages are not clear with what comes with the package and what does not, why would I pay for a number separately with the package? why does it denote credit separately for calling if certain number of minutes were already part of the package? i just dont understand this, overall the product feels scammy.
February 10, 2026
Reply from CloudTalk
Hi there, Thank you for sharing your feedback. We’re sorry to hear that the package structure and pricing felt unclear, transparency around plans, numbers, and calling credits is very important, and we understand how this could be confusing.
Different plans include specific allowances, while numbers and certain destinations may be billed separately depending on usage and regulatory requirements. That said, we agree this should always be communicated clearly.
We’d be happy to review your plan and walk you through the details to ensure everything is fully understood. Please contact us at support@cloudtalk.io so our team can assist you directly. Thank you for bringing this to our attention.
Great onboarding experience
The speed of which I was able to get started. Fast, clear process.
February 10, 2026
Reply from CloudTalk
Hi Nicoleta, Thank you for your feedback. We’re glad to hear the onboarding process was fast and clear, and that you were able to get started quickly. We appreciate you taking the time to share your experience.
That you are very very firendly and professional, willing to help any time any day.
Simplicity of very complex backend, guidance, assistance, professionalism etc.
February 6, 2026
Reply from CloudTalk
Hi Bosko, Thank you for your kind words. We’re glad to hear you found our team friendly, professional, and supportive, and that the platform makes complex processes feel simple. We appreciate you taking the time to share your experience.
So far so good
So far so good, although probably too early to give a helpful review. Things I like: Seems to have all the features I need (CRM integration, Numbers from different countries etc.) Things I was less impressed with: Customer support (I had a clear question on pricing and was directed to review the pricing page. Would have preferred an agent take 2 minutes to help me work out pricing for my specific use case. They directed me to the chatbot on the site which never responded). Also, didn't like getting the request for review immediately after signing up.
February 9, 2026
Reply from CloudTalk
Hi Tom, Thank you for your honest and constructive feedback. We’re glad to hear the platform includes the features you need, especially around CRM integration and international numbers.
We also appreciate your comments regarding pricing support and the review timing. You’re right, specific pricing questions should be addressed clearly and directly, and your feedback helps us improve that experience. We’ll also take your point about review timing into consideration.
Thank you for taking the time to share your thoughts.
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