Cloudzy Reviews 673

The service is very good, but I recently had a problem with the server and there is no way to contact technical support.

I’ve been using Cloudzy for over a year now, and my experience has been very positive overall. The service has been stable, reliable, and easy to work with, and I haven’t run into any issues so far.
Support has been professional and responsive, with clear communication throughout. I also appreciate that customer feedback is genuinely considered — it’s good to see Cloudzy actively expanding and improving their server locations.
While there’s always room for growth, my experience up to this point has been smooth and dependable. I’m satisfied with the service and plan to continue using Cloudzy going forward.

Quality of servers and Support is perfect.

They giving the cloud service as flexible as i wanted to be

Hello,

I would like to take this opportunity to express my sincere thanks to the support team for the professional and fast resolution of my issue.

Special thanks go to Dave R, who handled my request with exceptional professionalism, patience, and a genuinely helpful attitude. The communication was clear, prompt, and very reassuring throughout the entire process. Dave quickly understood the situation and provided a solution that fully resolved the problem.

It is clear that he truly cares about customer satisfaction and takes great pride in his work. Thanks to this excellent support experience, I have full confidence in the service and can highly recommend it to others.

Once again, thank you for the outstanding support, and I wish the whole team continued success.

Best regards,
Jan

Dear Support Team,

Thank you very much for your help and cooperation.
I really appreciate how responsive and supportive you were throughout the process.
Your assistance made everything much easier.

Best regards,
Muhammad Magdi

The support team was responsive and polite. They clearly explained the policy regarding SMTP ports, even though my request could not be fulfilled. Overall, communication was clear and professional.
Thanks

3/5 stars

Support replies quickly — which is good, because you may end up needing it.

My VPS didn’t work properly for most of the first month. Support couldn’t identify the root cause and eventually had to provision a completely new instance. The replacement still had issues. In total, it took roughly 4 weeks before I had a working VPS that was stable… which is way too long if you’re paying for a service you need to use now, not “eventually.”

Refund update: they did ultimately refund all my money, but it took far more effort and back-and-forth than it should have. I got the refund, but the process wasn’t smooth.

If you’re a trader, the value proposition is still weak. In my case, latency from the VPS to my broker’s execution servers in Northern California was around 50ms, versus about 75ms from my NYC-area workstation. That improvement wasn’t meaningful enough to justify the downtime and hassle. With a well-optimized home setup, you can get similar performance cheaper and with fewer moving parts.

Net: responsive support and they made it right in the end, but the reliability issues and time-to-resolution keep this at 3 stars.

Good pricing, reasonably low latency (60ms). I personally don't need anything else from a vps service.

The customer service is very fast and attentive. I am satisfied with their services.

I've had a great experience with the platform; your services are very good and affordable. I really like the platform and it serves me very well, thank you.

10/10 support.
Very direct and simple workflow.
Very diverse payment methods.

No complaints! Everything works well!

it got resolved, great everything, if i had to say something for imporvement its response time for support tickets. cheers (i must say that from when i first joined as a customer, support has made improvements)

Overall, the experience has been solid. Performance has been reliable for continuous workloads, and uptime has stayed within expectations. Support has consistently been a standout — the staff have been helpful even in situations where the issue was on my side, which adds real value to the service. Pricing is also reasonable for what you get.

Where things could improve:

1. More transparent performance metrics
Real-time insights into CPU behavior, disk I/O, and network activity would reduce guesswork and make optimization more straightforward.

2. More flexible scaling options
Faster vertical scaling or short-term resource boosts would make it easier to handle heavy tasks without switching to another plan.

Zero support
support responses take multiple days, sometimes even weeks, my service was down and unusable for weeks I opened a ticket and responses were not very helpful, Was assured the issue was resolved multiple times, but it wasn't I was able to get my service back online, not with cloudzy, but by purchasing another VPS with a different provider, I cancelled my service after that, I still have remaining credits on my account that the support team said the refund request would be reviewed within 24 to 48 hours, it's almost been two weeks, and I received nothing, I cannot in good faith recommend their service

Edit:
This issue did not originate from the internal state of my server the same configuration was running for a couple months with zero problems, when I suddenly started receiving errors and my system binaries started to become corrupted, this looks to be the result of underlying storage failure, I deleted the VPS because It was absolutetely critical that I get back online, and after multiple weeks of unable to do so I attempted to reinstall the whole OS and just abandon my data, the reinstall feature was also not working, so I attempted to delete and recreate it, which also did not work. You said the refund was available, but it was conditioned on deleting this review, after I refused and pointed out that violates Trustpilot rules, the refund was no longer available

Hello, my dear, I am really glad that you considered me a member of your big family. During the time I was with you, I experienced big changes, each of which was better than the last, and I am glad that we were able to be together, and during this time you always provided me with the best support. Everything is great now, and in the future, if I have any problems or suggestions for improving the service and improving the site, I will definitely let you know. Thank you again to you and your good site for providing me with the best service for several years. Of course, before this account, I was active on your site for several years with another account, which had problems, and then I continued with this account, which means that my activity on your site has exceeded 5 years. I think I have been using your site since 2020 or 2021, and it has been really great in every way, and I thank you for all your efforts and services.

I happy with the service i recive from the company keep up to good work

I am very happy with the Cloudzy service so far. Everything is working great, and the service has been exceptionally smooth and reliable since I signed up. I haven't experienced any issues or downtime, and I really appreciate the reliability of the platform.

On top of the great technical service, their customer support is proactive and attentive. I recently received a check-in message from the Support Team Lead, Ava, which shows they really care about customer satisfaction.

Highly recommended for a smooth and worry-free VPS experience!