Alice is an extremely helpful member of staff at Club L London. My issue was resolved within a matter of minutes, and the guidance she provided was fantastic. She made the whole process so quick and e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m 5’7”, 179 lbs, with an athletic build, and this dress fits stunningly! It’s form-fitting without feeling restrictive, so there’s still plenty of room to breathe. Added a pair of heels, and the len... See more
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Neisha Beth and Alice were extremely helpful all the way and sorted out a tricky return for me as royal mail lost the package Thank you all very much for saving me so much time and effort Will d... See more
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I’ve always been happy with my purchases from Club L London. The quality of the clothes is really good, and the fabric feels lovely and comfortable against the skin. Everything looks well made, fits b... See more
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Company details
About Club L London
Written by the company
Shop With Confidence For Every Occasion
Club L London is the next-generation online fashion retailer specialising in accessible luxury and unique designs of unrivalled quality to flatter figures of forward-thinking women worldwide. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience across 9 dedicated websites and apps to connect our global community with new and exciting collections dropping each week.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp2.jpg?v=1786351440")
Quality Customer Care
Your satisfaction is our top priority, and we have expert advisors delivering amazing customer service across email, messenger and socials; ensuring your queries, concerns and opinions are heard. The team aim to respond within 24 hours, but we appreciate your patience during busier trading periods. We also have a digital assistant available on-site 24/7, always happy to assist you.
![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/TP1.jpg?v=1786351441")
International Delivery
We provide a variety of standard, express and tailored delivery services globally, as well as order tracking to make your shopping experience effortless. UK girls can also subscribe to our Premier Delivery service and get unlimited orders with next-day delivery for just £14.99 annually! *Excluded postcodes apply. ![](https://cdn.trustpilot.net/consumersite-businessunitimages/5c484c998f42e10001378a59/profile-description/tp3.jpg?v=1786351441")
Let’s Stay In Touch
Sign up to emails, download our app and follow Club L London on Instagram, TikTok, YouTube, Facebook and LinkedIn to stay in the know about the must-see trends, our latest drops and exclusive offers. SHOP NEW IN SHOP DRESSES SHOP MATERNITY SHOP BRIDAL CONTACT USClub L London
Written by the company
- Here to help…
- Need a little style advice or some need extra help with your order? We’re here to help! Get in touch with our customer services team via Contact Page on-site and we’ll be happy to help.
- For Your Daily Dose Of Glam
- Find out first, get exclusive sneak peeks, offers and more by following us on Instagram @clubllondon or download the Club L App.
- Payment Made Easy
- Buy it now, pay later with Klarna and Clearpay
Contact info
United Kingdom
- care@clubllondon.com
- clubllondon.com
4.6
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service!
The team is very helpful, friendly, and responds quickly. (Especially Doris and Ruth)I’m very satisfied with the support and would definitely recommend it!
August 10, 2026
Unprompted review
Reply from Club L London
hank you so much for your wonderful review. We’re absolutely delighted to hear that you received such helpful, friendly and prompt support from the team. We’ll be sure to pass your lovely feedback on to Doris and Ruth in particular. They’ll be so pleased to know their support made such a positive impression. Thank you for recommending Club L London and for taking the time to share your experience. We really appreciate it. - Nancy, Club L London - Customer Care Team
I had a missing item from a delivery…
I had a missing item from a delivery and I queried this with both Chloe and Ruth.. they both did a great job in helping! I started my query off with Chloe who was very patient and told me exactly what I needed to do, then I picked the query back up with Ruth who was able to understand my concern and offer a range of solutions. I initially thought I’d probably never place a large order again as there is a risk of a missing item but the customer service I received from Chloe and Ruth provided me with the reassurance I needed to trust Club L London as a retailer! Brilliant service, thanks team x
August 10, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Chloe and Ruth were able to assist you so effectively with your missing item. It's wonderful to know that their support has restored your confidence in us. Thank you for sharing your experience, and we look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Alice was super helpful and quick with…
Alice was super helpful and quick with replies💕 really grateful for your service
August 9, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Alice was able to assist you promptly and effectively. Your kind words mean a lot to us, and we're grateful for your appreciation.
Nancy, Club L London - Customer Care Team
Julie was really responsive and helpful…
Julie was really responsive and helpful with my questions about the Outline dress.
August 7, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Julie was able to assist you so effectively with your questions about the Outline dress. We hope you enjoy wearing it and that it meets all your expectations.
Kind regards,
Nancy, Club L London - Customer Care Team
Reply from Club L London
That's wonderful to hear! We're thrilled that you were pleased with the fast shipping and the quality of our products. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Very disappointing experience
I returned my order two months ago and was expecting my €195 refund. Instead, Club L London put the money into my store credit, even though I NEVER requested or agreed to store credit.
I contacted customer service about this, and they confirmed that the €195 would be refunded to my bank account. I trusted that confirmation and waited. The money never arrived.
Now, after all this time, they are telling me that the money is back in my store credit again. This is completely unacceptable. I have been going back and forth with customer service about MY OWN MONEY for weeks, despite having written confirmation that it would be refunded.
I am extremely angry and disappointed with how this has been handled. Customers should not have to repeatedly chase a company for a refund after returning an order.
I am now considering starting a petition to collect signatures from other customers who have experienced similar problems. If this situation is not resolved, I will also consider reporting the matter to the relevant consumer protection authorities and taking further legal action.
Think twice before ordering from Club L London. My experience with their refund process and customer service has been absolutely unacceptable.
August 9, 2026
Unprompted review
Reply from Club L London
Hi,
We’re sorry to hear you were left frustrated by this situation.
Having reviewed your return, I can confirm that the refund was processed back to your original payment method on 29 July and this has now been resolved.
When registering a return, there are two refund options available through the returns portal, and the store credit option was selected when your return was created. This is why the refund was initially placed into your store credit balance.
Once this was brought to our attention, it was sorted straight away and the refund was processed back to your original payment method.
We’re sorry for any confusion caused, but we’re pleased that this has now been resolved for you.
Kind regards,
Shannon
Club L London
The quality of their dresses are worth…
The quality of their dresses are worth the price
July 11, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you find the quality of our dresses worth the price. Your feedback means a lot to us, and we hope you continue to enjoy wearing them.
Kind regards,
Nancy, Club L London - Customer Care Team
Return policy/ exchange/ birthday discount redeem
I had a negative moment but with the help from Shanon (customer service team), all I can say is I am extremely impressed and appreciate all of her support.
August 8, 2026
Unprompted review
Reply from Club L London
Hi,
We’re really sorry to see your review, especially as you’ve previously had positive experiences with Club L London.
We completely understand how frustrating it must have been to return a dress that didn’t fit, particularly when you’re trying to reorder a larger size ahead of an important event.
We’re also sorry for the confusion around your birthday discount and that you felt you weren’t receiving a clear answer. We’ve reached out to you personally so we can clarify this for you and make sure you have the information you need to place your new order.
We genuinely want to help and hope we can turn this experience around for you.
Kind regards,
Shannon
Club L London
Doris assisted me with my query very…
Doris assisted me with my query very promptly and ensured my problem was resolved with no stress!
August 8, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you promptly and resolve your issue without any stress. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
My query was solved with love and care
My query was solved with love and care. Sara helped me through. It was lovely. Thanks to Sara ❤️
August 7, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Sara was able to assist you with such care and attention. Thank you for sharing your experience with us.
Nancy, Club L London - Customer Care Team
Simone was great and very helpful
Simone was great and very helpful! helped resolve my issue very quickly and with excellent customer service in mind.
August 7, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Simone was able to assist you so effectively and provide excellent customer service. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Lovely experience
Lovely experience, great materials, true to size made my graduation and wedding dress memorable and absolutely stunning..Always get a lot of compliments.. lots of people will visit their site because of me again ❤️
August 6, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that your graduation and wedding dresses were such a hit and made your special occasions even more memorable. It's wonderful to know that the fit and quality met your expectations and that you're receiving so many compliments. Thank you for sharing your experience and for spreading the word about us.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris was so helpful and has great…
Doris was so helpful and has great customer care. Thank you!
August 7, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris provided you with such excellent customer care. Thank you for taking the time to share your experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris was incredibly helpful
Doris was incredibly helpful. She carefully reviewed the issue with my dress’s faulty zipper and made the return process simple and clear. I appreciate how quickly she handled this!
August 8, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Doris was able to assist you so effectively with the zipper issue on your dress. It's great to know that the return process was made simple and clear for you. We appreciate your kind words and look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Doris was amazing and so helpful
Doris was amazing and so helpful! Also so quick
August 8, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Doris was able to assist you so effectively and quickly. Thank you for sharing your positive experience with us.
Nancy, Club L London - Customer Care Team
Love!
Always prompt to reply and resolve - and quick delivery. Great products and high quality!
August 8, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that you appreciate our quick delivery and high-quality products. It's always our aim to provide prompt and effective service. Thank you for sharing your positive experience with us!
Nancy, Club L London - Customer Care Team
Review for Simone
Simone was amazing! He was incredibly prompt, helpful, and professional, answering all my questions and resolving my concerns. He made sure the cost of return shipping was included in my refund after I explained that the larger size was recommended by Club L London’s sizing guide. There was also an issue with a duplicate order, and Simone was extremely helpful in resolving it and even provided me with a discount code for my reorder. I really appreciated how accommodating he was and loved working with him!
August 3, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Simone provided such exceptional service and was able to assist you with both the sizing and duplicate order issues. It's fantastic to know that his prompt and professional approach made your experience a positive one. We hope you enjoy your reorder and look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Simone gave a great solution and she…
Simone gave a great solution and she directed me to the exact address I was looking for!
August 7, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Simone was able to assist you so effectively and guide you to the exact address you needed. Thank you for sharing your positive experience with us.
Kind regards,
Nancy, Club L London - Customer Care Team
I was outside of the return window…
I was outside of the return window because of travel and Natalia was kind enough to open the window back up so I could make my returns, she was very kind and helpful! Great experience with this company and great products.
August 7, 2026
Unprompted review
Reply from Club L London
What lovely news! We're thrilled to hear that Natalia was able to assist you with your return despite the travel-related delay. It's wonderful to know you had a great experience with us and enjoyed our products. We look forward to serving you again in the future.
Kind regards,
Nancy, Club L London - Customer Care Team
Lauren was of great assistance
Lauren was of great assistance. Super kind and she was very prompt with replies to help me with my query.
Aisling Nolan.
August 7, 2026
Unprompted review
Reply from Club L London
That's wonderful to hear! We're thrilled that Lauren was able to assist you so kindly and promptly. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to her.
Nancy, Club L London - Customer Care Team
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