ClubOcean Reviews 

Great customer service, prompt efficient and friendly reply even during the holidays.

I had some problems with the delivers because of my delivery service, but they were extremely kind and helpful and helped me through everything with a lot of patience even through the holiday. I highly recommend buying from them. I'll definitely buy again.

Bracelets are beautiful, came within the time that was said as well, you can track your animal and it sends you updates on where it is, I have got a dolphin one and the last know update was beginning of November (this is expected as dolphins do not travel long distances) but it’s nice to see the animal that you have got!

Ordered a coral adoption pack on 8th December and paid extra for priority delivery to ensure pre Christmas delivery. Sent a total of 8 emails asking for a update when nothing had arrived by 23rd December. No replies to any of them. Product arrived on 24th fortunately, but overall non existent customer service. Not overly convinced about the veracity of the tracking information either - a simple QR code on a small card. They eventually got in touch about 7 days ago asking for my details so they could respond. Details sent and, surprise surprise, no response.

I got my Orca plush and I'm so happy! 💙
The work they do is simply amazing! I love it so much! 💙🐋

An excellent gift for my cousins, they will love it.

(english + deutsch)

I bought three penguin products for my girlfriend, as penguins are her favorite animals. Unfortunately, we discovered today that one of the QR codes wasn't a penguin at all, but a razorbill. Razorbills belong to the auk family and are therefore part of the bird family. They are not related to penguins in the slightest. My girlfriend was very confused and a bit sad about it. I hope a solution can be found for this problem.

Update January 7th.
After ClubOcean contacted me because of my public review (and not because of an email I sent to customer service), they provided me with a new QR code. This time it really was a penguin. I suspect they'll try to pass off a razorbill as a penguin again in the future. I hope ClubOcean has finally understood that a razorbill is not a penguin and won't try to pass it off as a penguin again. I can only suggest they create a new category for birds.

Ich habe drei Pinguin Produkte für meine Freundin gekauft, da Pinguine ihre Lieblingstiere sind. Leider mussten wir heute feststellen, dass einer der QR-Codes kein Pinguin war, sondern ein Tordalk. Der Tordalk gehört zur Familie der Alkenvögel und damit zur Gattung/Klasse der Vögel. Der Tordalk ist nicht mal in geringsten Weise verwandt mit den Pinguinen. Meine Freundin war sehr irritiert und auch etwas traurig darüber. Ich hoffe, dass für das Problem eine Lösung gefunden werden kann.

Update 7. Januar. Nach der Kontaktaufnahme durch ClubOcean bedingt durch meine öffentliche Rezension (und nicht wegen einer gesendeten E-Mail an den Kundenservice) wurde mir ein neuer QR-Code zur Verfügung gestellt. Diesesmal handelte es sich wirklich um einen Pinguin. Ich denke es wird auch noch in der Zukunft versucht einen Tordalk als kleinen Pinguin zuverkaufen. Ich hoffe aber trotzdem, dass ClubOcean verstanden hat, dass es sich bei einem Tordalk nicht um einen Pinguin handelt und dieser zukunftig auch nicht mehr als kleiner Pinguin untergejubelt wird. Hier kann ich nur empfehlen eine neue Kategorie für Vögel zu öffnen.

Dont order from this company there website garenteed delivery before christmas it did not arrive they told me I couldnt request a refund whats the point in a garentee if they dont garentee it or your money back christmas gift not here no present to give thanks club ocean your a scam

My package was lost. But club ocean sent it again and i have received it just before Christmas ⛄. It was very nice surprise for my kids. Thank you team for making our Christmas happy!

Placed an order for 4 bracelets on 19th December with delivery in time for Christmas. Payment has been taken from my account. Haven't received any order number or confirmation email even in my junk. Filled out the online form for help and have had no response.

Bitterly disappointed.

Order was made 15/12 whilst website advertised guaranteed delivery for Christmas. Also that delivery was through Royal Mail.

Christmas Eve tomorrow, tracking provided is for YODEL who after speaking to don’t even have the package yet!

No reply via email from ClubOcean either.

I was having difficulties tracking my polar bear and turtle.
User error- mine.
The customer services were brilliant. Replied, and got me sorted within a day.

Amazing customer service! Immediate response and solution to the issue. The product is exactly as advertised.

Really happy with my delivery and the prompt response to my concern not at all the fault of club ocean mix up where delivery was left it had been there all along looking forward to following the journey keep up the good work.

Fast reply even on a Sunday. Very friendly. Clear communication so no misunderstandings or anything. Overall great.

They are doing a wonderful job. The bracelets are fantastic and this is a very clever idea.

It's a great idea and nicely presented. Arrived earlier than expected.

I ordered some products on 28th November as a Christmas gift. I was told the necklace would arrive on 16th-19th December. It's currently the 20th December it hasn't been delivered. I have tried to contact club ocean but I have not heard back from them. I fear that I won't be getting the products in time for Christmas, or maybe at all

I like the concept of it all and love the product. However your information about shipping did not satisfy me. I had to write to you for some information that was just a little helpful, but it came and that is the important part.

Although my first delivery has been lost, due to poor courier service, ClubOcean did not hesitate to replenish my order and were always responsive to my queries.