Club Voyages Reviews 54

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service and professional, yet personable, approach. Many people highlight the ease and stress-free nature of the booking process, appreciating the detailed guidance and tailored options provided for their holidays. Reviewers frequently mention the staff's ability to find amazing deals and perfectly organize trips, even with short notice or complex requirements like accessibility needs. The locations and accommodations recommended are often described as excellent, contributing to memorable and enjoyable experiences for consumers.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the excellent and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise individual staff members for... See more

Service

People report positive experiences with service. Customers praise the professionalism, genuine care, and... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers praise the agents for making... See more

Location

Users describe positive interactions with location. Customers consistently praise the selection of hotels in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just returned from an amazing trip to Barbados and can’t thank Becky enough. Her advice and guidance were spot on – from choosing the perfect hotel to making the whole booking process smooth... See more

Rated 5 out of 5 stars

Becky was absolutely amazing when it came to booking our trip to Krakow! I cant recommend her enough 🤍 From booking the holiday to coming home from our amazing trip she was absolutely amazing.... See more

Rated 5 out of 5 stars

Becky organised our holiday of a lifetime , she gave us options of different Safaris, with advice on all . We chose Kenya . She kept us up to date with any changes , advised us on money including tip... See more

Rated 5 out of 5 stars

Having just returned from Sri Lanka and Australia, Becky has again excelled, providing an excellent and trouble free 5 week trip. Due to the ongoing issues in the Middle East, this trip would not ha... See more


Company details

  1. Tour Operator

Written by the company

Club Voyages helps like-minded travellers unearth the world's local institutions - the places that define a place - by tailor-making beautifully bespoke holidays filled with well researched recommendations from our team of experts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sri Lanka and Australia

Having just returned from Sri Lanka and Australia, Becky has again excelled, providing an excellent and trouble free 5 week trip.
Due to the ongoing issues in the Middle East, this trip would not have gone ahead had Becky not been able to rearrange our flights within days of our departure and all the subsequent changes that were required. Becky's speed and efficiency in dealing with these matters is consistently impressive.
Having Becky arrange previous trips, together with this most recent one, we would not hesitate to recommend her.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Helping us holiday for the last few years!

We’ve been booking holidays through Club Voyages for the last few years now (last holiday was Easter 2026). We’ve always been impressed with customer service and their knowledge, and thoughtful ideas for holiday ideas. We’ll be back in touch soon to book our next holiday! Thanks.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Booked through an independent travel…

Booked through an independent travel agent who booked through club voyages who then booked through another company . Hotel room was full of mould . Reported to the hotel on several occasions but couldn’t move rooms as were full . Promised an engineer would be up to look at faulty air con unit on each occasion .
Complained on return to be met a can’t be bothered attitude . To make matters worse I’ve since found out the company they used to book my holiday are not ABTA protected .
Definitely would not recommend

February 23, 2026
Unprompted review
Club Voyages logo

Reply from Club Voyages

Hi Melanie,

As discussed, I’m very sorry to hear that you were disappointed with your holiday experience.

For full clarity: following your return, we raised your concerns in full with the tour operator, who investigated the matter with the hotel. They have confirmed that they were not made aware of any issues during your stay, which can unfortunately limit what can be resolved in resort at the time. They also said that the room had been freshly decorated.

We always encourage any concerns to be raised locally while travelling so that the hotel or representative has the opportunity to address them immediately.

In terms of protection, your holiday was fully covered under the UK’s ATOL scheme, which applies to flight-inclusive packages. ABTA membership is not a requirement in this instance, and the absence of ABTA does not mean a holiday is unprotected.

As a travel agent, our role is to arrange your booking and liaise with the holiday provider on your behalf, which we have done throughout.

We remain happy to assist further should you wish to continue this with the tour operator.

Kind regards,
Sam

Rated 5 out of 5 stars

Highly Recommended

We’ve just returned from a wonderful short break cruise, expertly organised by Louise. This our fourth holiday we’ve booked with her and once again, everything was absolutely perfect from start to finish.

Louise consistently goes above and beyond as a travel agent. Her attention to detail, professionalism and genuine care make the whole experience completely stress-free. From the initial planning stages right through to our return home, she ensured every aspect of our trip was seamless and tailored exactly to what we wanted.

What really sets Louise apart is the personal touch she brings. This time, she surprised us with a lovely, personalised gift, which made our trip feel even more special. It’s these little extras that show how much she truly values her clients.

We wouldn’t hesitate to recommend Louise to anyone looking for an exceptional travel agent. We’ll definitely be booking our next holiday with her!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Becky is the best.

Becky was a perfect person who organised my trips to Lapland and Zermatt - two of the most magical places on earth. Thank you.
Highly recommend!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

NYC family trip

Becky did a brilliant job helping us plan a family trip to New York. She was super helpful and knowledgeable throughout and made sure we were well looked after. Highly recommend!

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Dublin city break

We asked Becky if she could find us a short notice weekend break in Dublin & she didn't disappoint. She found us a lovely hotel in a great location. We had a great weekend! Thankyou Becky

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Looking for something a little bit different…

I asked for help from Becky after searching for a long time for a hotel in Manchester. I was looking for something a little bit different and not the bog standard type of hotel. Within minutes, Becky came up trumps with a fantastic hotel. We had a brilliant weekend thanks to Becky’s expertise.

Highly recommend.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Becky Walker - travel agent for all trips

I have enlisted the services of Becky Walker at Club Voyages a couple of times in a professional capacity so. Let me tell you, it was a relief to have found her. She made my life so much easier organising and coordination of a conference for around 40 people.

From helping choose a central location, with good airport connections, the organisation of accommodation, appropriate conference facilities, group dinners, plus an event for all attendees, she was amazing.

Communication, flexibility and the knowledge of the markets was fabulous. I have no hesitation I will be using her services again.

I can give more feedback on personal trip, as she has organised our trip to Antarctica 2026, she is a font of knowledge, so I know it will be amazing.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

South Africa's Garden Route

Sam at Club Voyages was absolutely brilliant! He arranged our trip to South Africa's Garden Route in November - flight, car hire, hotels - and everything worked like clockwork! The hotels were generally out of this world - and having the freedom 'to do our own thing' between stops was absolutely perfect. It was a dream trip and we'll never forget the glorious flora, fauna, stunning landscapes and beautiful people we encountered. HIGHLY recommended!!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Budapest city Break

Becky organised a short break for myself and girl friend to Budapest . She also organised personal transfers to and from the hotel to the airport .
I also asked Becky if she could organise a Spa trip whilst we were there and she came up trumps.
The hotel, central location, and transfers were seamless . Becky informed us all the way of what she had organised and ensured we were happy with her choices.
We really had an amazing break and all the stress was taken away by Her.
We wouldn’t hesitate to use Becky again !
She’s friendly , professional and goes that extra mile so thank you again .
Jayne / Claire .

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Becky was absolutely amazing when it came to booking our trip to Krakow!
I cant recommend her enough 🤍
From booking the holiday to coming home from our amazing trip she was absolutely amazing.
She has found us some amazing deals in the past including our next holiday to Disney World America! I’ll never go back to looking online myself now I have Becky!

If you’re thinking about messaging her JUST DO IT! Shes so kind, approachable and you can tell she loves what she does 🙂

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

How many holidays is too many?!

Becky has booked several holidays for me now, including Barbados, Morocco and Dubai. She has also booked UK trips to Bath and Edinburgh. Every single time, Becky has listened to the brief and absolutely nailed an itinerary! I would have no hesitation in booking with Becky again - no question is too much and she definitely takes the stress out of everything! Where are you going next? 👌🏻

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Holiday of a lifetime

Becky organised our holiday of a lifetime , she gave us options of different Safaris, with advice on all . We chose Kenya . She kept us up to date with any changes , advised us on money including tips excepted . Helped us with our Visas . She was contactable while we were away and along with the safari organisers contributed to the best holiday we have ever had . She was the gold dust on our experience.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak any more highly of Emma…

I cannot speak any more highly of Emma and what a delightful lady she is to deal with . Professional yet personable. Nothing was too much trouble for our recent family holiday booking to Turkey. Emma dealt with everything from start to finish and made the holiday booking such a stress free experience.
I will continue to use Emma for all my holiday bookings and encourage anyone thinking of booking to give her a try for yours you won’t be disappointed in the service.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect experience

We had the most amazing time in turkey at Anda Barut thanks to Emma.
From start to finish she made sure everything was perfect and stress free.
Highly recommend using Emma at Club Voyages, we won’t be using anyone else from now on.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Emma nailed it!

When we approached Emma, we provided a list of what we wanted from our family summer holiday. She clearly did her research & she nailed it!
The beautiful hotel Emma found for us was new to the British market, which was a nice change.
We stayed at Ostria, Crete which we would highly recommend.
Delicious foods, stunning grounds and if you’re an active family like ours, you’d absolutely love it. So many activities to take part in: Padel, circuit training, volleyball, aqua spin (great fun) and there’s a half decent gym too. They even host daily cooking classes, which I did a few times with my 10 year old, she loved it.
We could not fault Emma’s professional manner and attention to detail in finding us the perfect holiday. That being said, we’ve already been in touch and booked our next years family holiday.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Our Holiday Booking Queen x

We had the most wonderful time in Lefkada this summer on our family holiday. Emma was so intuitive with what she suggested and couldn’t have recommended a better option for us. She made everything so easy and was so helpful. I think the fact we returned from this trip and immediately booked two others with Emma is testament to how we feel about our experience x x x

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Emma was fantastic, we booked a holiday quicker than we ever have before as Emma made it so easy and the holiday was brilliant!
We will be working with Emma to book future trips and we can’t thank her enough for her help so far.

August 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look