I’m extremely disappointed with the way…
I’m extremely disappointed with the way ClubWise has handled my cancelled membership. Despite cancelling properly, they have continued attempting to set up a direct debit on my account. This is completely unacceptable and very frustrating.
Once a membership has been cancelled, there should be no further attempts to take payment or create a direct debit mandate. It feels unprofessional and gives the impression that the system either isn’t being managed properly or that customer cancellations are not being respected.
I have already confirmed that my membership is cancelled, yet the attempts to set up payments continue. This has caused unnecessary stress and wasted time trying to resolve something that should have been straightforward.
I would strongly advise others to keep a close eye on their bank accounts if dealing with ClubWise and make sure any cancellations are fully processed. This experience has seriously damaged my trust in how they handle customers and their payment systems.
Reply from ClubWise
Sorry to hear you had this experience Andy. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com