Clydach Farm Reviews 410

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great product, great service and made in the UK. My dog loves the venison, it keeps his coat shiny his eyes clear and his teeth in good condition. He’s been on it for several years. We have a subsc... See more

Rated 5 out of 5 stars

Informative website & easy to order. Made an amendment to order via email. Pleased that packaging of products & delivery mostly paper/cardboard rather than plastics And dry food and treats sound n... See more

Rated 5 out of 5 stars

From start to finish I found the purchasing experience first class. The website is easy to navigate, clear and the payment process was very straight forward. Once the product arrived my 2 doggos just... See more

Rated 5 out of 5 stars

Delivery driver was shocking had to find him around my village and when I did he said it’s been delivered I asked him where too he gave it to a house not too far from me but didn’t even attempt to... See more

Company details

  1. Pet Store

Information provided by various external sources

We make grain-free, real food for dogs. Inspired by the fields of Great Britain, we select the finest, locally sourced meat, fish and poultry to create nutritious, nourishing and real foods for dogs. Clydach uses the kind of ingredients you’d have in your own kitchen – nothing artificial, nothing refined.


Contact info

4.8

Excellent

TrustScore 5 out of 5

410 reviews

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Rated 5 out of 5 stars

Dog food

Delivery driver was shocking had to find him around my village and when I did he said it’s been delivered I asked him where too he gave it to a house not too far from me but didn’t even attempt to deliver to my address not only that no card through my door to say where he left it and I was in all day
His attitude stunk

As for your product really good I will be ordering again thanks

March 27, 2023
Rated 5 out of 5 stars

Perfect for my dogs

My 2 labradors have been on this food for 2 months now. One of my dog is allergic to fish chicken and grains, so I found that the lamb single protein variety is perfect for us. My dogs love it. Excellent customer service, always very helpful when I called or emailed them. Highly recommended.

March 26, 2023
Rated 5 out of 5 stars

Jenny is very very helpful

Jenny is very very helpful. My husband was traveling to UK and I order the food from the website to be delivered to the hotel address. Jenny helped me by calling the hotel to keep the parcel safely. Very generousity of you !!! My yorkie loves your food so much.

March 22, 2023
Rated 3 out of 5 stars

Mouldy dog food

Each time I have a delivery I don't feel the packaging is great. The bag of food is just in a cardboard box with no protection. The box gets wet during delivery, the wet then seeps through to the dog food as the dog food bag is made of strong brown paper. By the time I get to 3/4 of the way through the bag the remaining food is mouldy. It is a shame as the food itself is good quality but its got to the point where I am looking at an alternative dog food as this food is not cheap and i cant keep loosing so much food each month due to mould. Plus there is the health issues this may cause my dog.

March 23, 2023
Clydach Farm logo

Reply from Clydach Farm

Hi Lesley

Abi here from Clydach Farm!

Thanks for your review; we're super happy to hear that you love our products but are obviously upset that the packaging has been causing issues for you.

I have taken a look, and I see that you haven't contacted us about this, so I will send you an email very shortly, to see what I can do to fix this for you. We have a skilled and committed warehouse team that cares about each and every box of food that we send out - so we want to identify what has gone wrong, to cause these issues.

We really do care about the pet parents' who buy Clydach, and the pets who enjoy our foods. Please do reply to my email, and I will find a way to make this right for you.

Warmest 'woofs'

Abigail Bennett,
Customer Love Team, Clydach Farm

Rated 5 out of 5 stars

Excellent

Great service as ever, hassle free website ans my furbaby loves the little bone shaped teeth treats win win situation

March 22, 2023
Rated 5 out of 5 stars

Great food

For a dog with allergies the venison dog food & chews has been a game changer. The dogs love the food & the chews are very long lasting even for giant breeds.

March 20, 2023
Rated 5 out of 5 stars

Thank you Clydach Farm

You receive a great service from Clydach Farm when they supply their wonderful, pure and healthy dog food. I did lots of research when we were considering what food to get for our new puppy as there is so much rubbish in lots of the other dog foods that we considered unhealthy to feed our new family member!

March 1, 2023
Rated 4 out of 5 stars

It's a long walk back.

The dog hasn't tried the food yet, it's still at the post office on the opposite side of town. I don't drive and I'm having trouble collecting it.

January 24, 2023
Rated 5 out of 5 stars

Quick and very reliable

Quick despatch, reliable "two hour" delivery window (pinpointed to 1 hour window on the morning itself). I've used Clydach Farm a number of times and everything has been entirely problem-free each time.

Oh, and, my dog really likes the food!

January 27, 2023

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