I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes
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Beautiful clothes, size perfect; but the only negative thing i encountered was the shipping journey: in fact i waited for 29 days, but at the end I was more than satisfied!
I like CNFans a lot. The quality is really good for the price, and everything feels well made. Prices are affordable and the service is smooth and reliable. Overall, a great experience and I would def... See more
Company details
Written by the company
The CNfans agent platform offers assistance with purchasing both online and offline products in China. Simply provide a product link and place an order, and our team will provide top-notch services from start to finish.
Contact info
19H MAXGRAND PLAZA NO.3 TAI, 999077, KOWLOON, Hong Kong
- care@cnfans.com
- cnfans.com
4.2
Great
13K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Everything was fine untill i lost 350€…
Everything was fine untill i lost 350€ on cnfans because my parcel got sent back and i never got my Money or my parcel back.
Customer Service doesn‘t really help me
January 17, 2026
Unprompted review
Reply from CNFans
Dear customer, we sincerely apologize for any inconvenience this may cause. International logistics involves multiple transportation stages, which we cannot predict or control. Your package being returned is something we would never want to see. We value every customer and ask for your trust that we will do our utmost to help you resolve your issue and improve our service quality. If you have any questions, please feel free to contact our customer service. We look forward to providing you with a better experience!
My experience with was very…
My experience with was very disappointing.
I paid around 60 euros for a jacket including shipping. After a long wait, I finally received the item, but the quality was very poor and did not match the pictures shown. The stitching was bad and the material felt cheap. It was definitely not worth the money.
What frustrated me even more was the way my complaint was handled. I was only offered a 3% shipping discount as compensation, which is completely unfair and does not reflect the seriousness of the issue.
Based on my experience, I cannot recommend this platform. I hope they improve their product quality and customer service in the future.
March 4, 2026
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for any inconvenience caused. We are an independent purchasing platform. After you place an order on our website, we will make the purchase according to the link you provided. We have no influence over the retailer's advertising, product quality, authenticity, etc., which are determined by the retailer itself. Our website only provides information request, purchasing, and delivery services. Therefore, we cannot verify the quality and authenticity of the products.
If you have any problems using the products, please contact our customer service. We value every customer and are confident in helping you solve your problems in the best way possible, providing you with a better shopping experience in the future!
Really good
March 1, 2026
Unprompted review
Reply from CNFans
Dear customer, we are very sorry for the unpleasant shopping experience. I noticed you submitted a 1-star review. What problems did you encounter while shopping on the platform? If you have any questions, please feel free to contact our customer service. We value every customer and will do our best to help you solve your problems, looking forward to providing you with a better experience!
Perfect !!!
March 1, 2026
Unprompted review
Never got my package
Never got my package, didin’t pass coustums and I am very dissapointed
December 3, 2025
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. International logistics involves multiple transportation links, transshipment in multiple countries, and customs clearance in third countries. Transit time is affected by many objective factors such as the logistics provider's arrangements, working methods, number of packages, customs clearance, flight delays, and inclement weather. Therefore, delivery times may be relatively long, and we hope you can understand.
Regarding the package issue you reported, please feel free to contact our customer service. We value every customer and trust that we will do our best to help you resolve the problem, looking forward to providing you with a better experience!
No returns or refund Policy. avoid using this Agent to order
We ordered approx 15 items of clothing, mainly tops and jumpers. Out of the 15 Large sized jumpers, 8 arrived and are are the size of normal Australian Small. I contacted CN Fans and they just passed the buck and said it’s not their problem. Basically wiped their hands of any We ordered approx 15 items of clothing, mainly tops and jumpers. Out of the 15 Large sized jumpers, 8 arrived and are are the size of normal Australian Small. I contacted CN Fans and they just passed the buck and said it’s not their problem. Basically wiped their hands of any responsibility despite being an agent. No refund, no opportunity to return, no replacement etc etc. just a fat not their problem. And the shipping took 2 months this, again they said it’s not their problems despite paying over $280 for shipping g alone. Do not use CN Fans as an agent, use other agents despite being an agent. No refund, no opportunity to return, no replacement etc etc. just a fat not their problem. And the shipping took 2 months this, again they said it’s not their problems despite paying over $280 for shipping g alone. Do not use CN Fans as an agent, use other agents. We contacted the customer support like they have said in the below BOT reply and they dismissed us, as expected. Don’t use this Agent
February 21, 2026
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for any inconvenience caused. We are a third-party purchasing platform. After you place an order on our website, we will purchase the goods according to your needs using the link you provided. We cannot control the merchant's advertising, the quality of the goods, or their authenticity; these are controlled by the merchant. Our website only provides information inquiry, purchase, and delivery services. Therefore, our website cannot verify the quality and authenticity of the products. Using our website's purchasing service implies acceptance of the above risks. Please be aware of this.
Regarding the issue you reported, please feel free to contact our customer service. We value every customer highly, and please believe that we will do our best to help you resolve the problem, looking forward to providing you with a better experience!
Shipping is false
The said my package would arrive in 11-18 days, it has now taken 28 days and it’s still not in my country. They also gave me the wrong tracking number so I can’t track it😡.
February 21, 2026
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. International logistics involves multiple transportation links, multi-country transshipment, and customs clearance in third countries. Transportation time is affected by many objective factors such as the logistics provider's arrangements, working methods, number of packages, customs clearance, flight delays, and inclement weather. Delivery time may be relatively long, but we are closely monitoring the status of your package and urging prompt processing. We value every customer and will do our best to help you resolve your issue, looking forward to providing you with a better experience!
Okey its very very nice app
February 21, 2026
Unprompted review
I love it I like this app it’s so good
I love it I like this app it’s so good
January 21, 2026
Unprompted review
Karim.Berlin 030
February 12, 2026
Unprompted review
WORSTS DAYS FOR CNFANS FANS
It was good in starting , but nowadays there are no qc anymore on each product and most of the products u can’t order , I don’t know what’s going on with CNFans and it’s bugging out a lot
February 10, 2026
Unprompted review
Reply from CNFans
Dear customer, we apologize for any inconvenience caused. Please rest assured that our platform operates legally and compliantly, and is currently functioning normally and securely. To ensure a safe and compliant transaction environment, CNFANS has completed a new round of risk control system upgrades. This may result in the temporary suspension of search results for some third-party platforms, and items in your shopping cart will be deleted. This adjustment only affects searches through specific channels. You can try using our supported channels for purchasing services. We sincerely apologize for any inconvenience this may cause. If you have any questions during the purchase process, please feel free to contact us. We will be happy to assist you. Please believe that we are always here to support you. Thank you for your understanding, and have a wonderful day!
Good too much shipping cost
February 11, 2026
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for any inconvenience caused. International shipping costs are calculated based on the package's dimensions, weight, destination country, and other information. You can calculate the cost on our website's shipping cost calculator page to choose a relatively inexpensive shipping method. You can also participate in our promotions to obtain shipping coupons to reduce logistics costs. Thank you for your understanding!
Bad application
Bad application, bad support, bad sellers. When you buy something, the amount is increased by some management taxes. If the sellers cancels the order without reasons, you don't get the refund for that management taxes, and also it takes up to 15 days. Absolutely not recommended application.
February 11, 2026
Unprompted review
Reply from CNFans
Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. Please feel free to contact our customer service regarding the issue you reported. We value every customer and will do our best to help you resolve the problem, looking forward to providing you with a better experience!
I really appreciate the fast delivery…
I really appreciate the fast delivery and the great quality of the product. I highly recommend everyone to buy from here.
February 10, 2026
Unprompted review
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