I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
The CNfans agent platform offers assistance with purchasing both online and offline products in China. Simply provide a product link and place an order, and our team will provide top-notch services from start to finish.
Contact info
19H MAXGRAND PLAZA NO.3 TAI, 999077, KOWLOON, Hong Kong
- care@cnfans.com
- cnfans.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is good and at First i was…
The quality is good and at First i was affraid to Buy there but After that i was suprised
perfect i’ve ordered 8 times off there…
perfect i’ve ordered 8 times off there and it’s been perfect every time
CNFans
Very good a bit expensive on delivery & hard to sort out but ye good
in December 10
in December 10, 2025 I get some T-shirt with this company. I never received them. The company charged $40 in my account. This looks like it’s a big scam.

Reply from CNFans
CJ148333950DE
The package was ordered a while ago. The last tracking update was 2 weeks ago (on the first Monday of the month, the 5th). I have been waiting for the package to arrive for 5 The . weeks now I kindly request that you update the tracking information and let me know when I can expect to receive my package.

Reply from CNFans
great buisness
Super good because I got my stuff and…
Super good because I got my stuff and good quality
its the best thing ive ever seen
its the best thing ive ever seen. its sooooooo gooooodddddd anddd amaaziinngggggg i loveee cnfans please respond your the bestttt(◡ ω ◡)
CNFans fails to provide correct info to pay duty on time and blames it on us
They failed to provide us correct information on time. Our parcel was returned to China snd they claim it's our fault. Unfortunately their knowledge English is really low (or they are using a very bad translator) due to which communicating to get any kind of clear info fails.
So our parcel arrived on 26 December 2025 in Belgium and was hold at the customs awaiting payment. CNFans only sent us a nessage on 5 January- they have not communicated clearly that there's duty to be paid, nor how much time we have to do it. We asked them few times to explain but each time we kept getting the same vogue answer. (Confirming that they have no understanding of English whatsoever). In the end, by the time we managed to figure out what's going on, we were 1 day too late and our parcel was sent back to China.
Now since over a week we are getting unprofessional answers telling us that it is our fault. That they don't get how the fact that they only informed us so late is an issue. Today they came up with another excuse- ir's not their fault but the forwarder's fault. So again according to them we are the one to blame and are being forced to pay again for the freight back to Europe. We have screenshots of the whole conversation, we have it multiple time in writing that they confirm the informed us week too late. Still they claim it's not their fault.
It's the worst company based in China that I've ever came in contact with.
AVOID COOPERATION WITH THEM IF YOY CAN. IT LOOKS TO ME THAT WE HAVE LOST FEW HUNDREDS EUROS BECAUSE OF THEIR INCOMPETENCE.
We will now be contacting our bank to see if we can gwt our money back.

Reply from CNFans
Parfait excellent
THE BEST REPS IN TOWN
CNFans is honestly great. I've ordered around 3 times from CNFans already and all of the products are like half the price of other rep dealers and are extremely high quality.
Transport
Hello,
my DHL Express shipment
00340434623831782312 has not been updated since 16 January.
The last status shows that the original flight was canceled due to weather in Europe.
Could you please contact DHL Express and request a status check / rebooking confirmation for this express shipment and provide the new flight ETD to Germany?
Thank you for your support.

Reply from CNFans
very wonderful app
its very good tbh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







