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CNFans Reviews 

13,295
•
TrustScore 4 out of 5

4.1

Commercial Agent
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Review summary

Created with AI, based on recent reviews

Considering 1,973 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting that items feel well-made and are often high-quality for the price, providing good value. Many people express overall satisfaction, finding the service reliable and the prices affordable compared to other options, making it easy to find stylish clothes. However, some customers also noted concerns regarding delivery, mentioning slow shipping times and high costs, with packages sometimes not arriving or being detained. People also reported issues with unclear tracking updates, delayed processing, and occasional problems with order cancellations or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers praise... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many reporting significant delays, missing... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpectedly high... See more

Quality

Customers generally express satisfaction with product quality, often highlighting that items are of good... See more

Order

Consumers find order to be ambiguous, with many reporting cancellations, incorrect items, and significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I want to return my order its in my warehouse the number is CNF1845838828411882 ( I don’t know how to return it) I want the money on my bank account ( I just want to return the shoes

Rated 4 out of 5 stars

I have been shopping wit cnfans for an while now I rate the app very soiled but the shipping price is an bit hectic

Rated 4 out of 5 stars

Beautiful clothes, size perfect; but the only negative thing i encountered was the shipping journey: in fact i waited for 29 days, but at the end I was more than satisfied!

Company details

  1. Commercial Agent

Written by the company

The CNfans agent platform offers assistance with purchasing both online and offline products in China. Simply provide a product link and place an order, and our team will provide top-notch services from start to finish.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(13,295)

2,928 reviews in the last 12 months

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Rated 1 out of 5 stars

I am writing second time review

I am writing second time review. First time after this :"I did not get my order from November!!!
I did not get my order from November. It was mistake while printing label and my goods came back to this company. Now I am asking refund and they refuse. They want me pay again for delivery. I have very bad experience with m.cnfans.com. U have to be careful because u have no protection as customer!!!!!"
I got the answer from company to contact and they going to help.
BUT!!! ALL THEY WANT ME to do re-delivery!!! I don't want anything anymore, I did not get my order from November because of error while printing label. ALL I WANT JUST MY MONEY BACK!!! I am going to post bad review till get my money back. My order 1991446133225816066 from 20.11.2025

January 13, 2026
Unprompted review
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Reply from CNFans

Dear customer, thank you for your feedback. We sincerely apologize for the inconvenience caused. Regarding your package 1991446133225816066, we strictly followed the shipping information you provided, and the logistics company transported it normally to the address you provided. We are also very sorry that your package was returned due to an [incorrect address] as reported by the logistics company.

We have a cooperative relationship with the logistics company. After the package leaves our warehouse, the specific transportation and delivery rules are determined and controlled by the logistics company, which is beyond our control. We hope for your understanding.

Your package has now been returned to our overseas warehouse. Please pay the reshipment fee before January 16th. If you do not pay the fee or respond before the deadline, the overseas warehouse will automatically destroy the package. Packages automatically destroyed by the overseas warehouse due to non-payment of reshipment fees are not covered by our insurance, and you will not be eligible for compensation. We appreciate your understanding.

If you need your package reshipped, you will need to pay a reshipment fee. The redelivery fee is charged by the logistics company, not us. If you do not request a redelivery and pay the redelivery fee, resulting in your package being destroyed, you will be responsible for the loss. Thank you for your understanding!

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