While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bus and Coach Company

Information provided by various external sources

Minibus hire by UGO Coach and Minibus Hire. Welcome to our minibus hire web site. We provide cost effective minibus and coach hire throughout the south of the UK


Contact info

3.0

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unsafe for women!!

It’s so important to feel safe as a woman getting into a taxi, coach or minibus but you won’t feel safe with them. Their highly misogynistic and ‘women hating’ views, as well as their very public online abuse towards women from their business account speaks volumes of their unprofessionalism. Please do your research before booking. It’s quite scary to know they are that brazen and unworried about protecting their business. I’ve tried to attach one small snippet from the horses mouth about how ‘normal’ being a predator is and that women should wear burkas if they don’t want to attract the predator attention.

April 23, 2026
Unprompted review
Coaches logo

Reply from Coaches

Neither you, nor the individuals posting on your behalf, have ever used our company or engaged our services in any capacity. As such, these reviews are entirely fabricated and have no basis in genuine customer experience.

Your accusations are demonstrably false. You refer to the company as misogynistic, despite the fact that our business is primarily staffed and managed by women. These claims are not only untrue, but deliberately misleading.

It is evident that individuals with no connection to our business have been encouraged to post coordinated negative reviews in an attempt to damage our reputation. One named individual is based in Australia and has never used any service provided by our UK business.

As a direct result of this targeted campaign, members of our young female office team have received aggressive and abusive emails. This behaviour is unacceptable and deeply concerning.

All staff are fully vetted, and the serious allegations being made are entirely false. This matter has been formally reported to Trustpilot, and we request the immediate removal of these fraudulent reviews.

These individuals are not, and have never been, customers of this company. This is a malicious attempt to defame our business and harass our staff.

Rated 1 out of 5 stars

Unsafe for women

I would never recommend this bus company to anyone I cared about. Especially women! The owner is a massive misogynist who trolls social media abusing women, but when asked, claims to be a woman himself. Take your business elsewhere for your own safety. I will add since posting this review, Stanley has gone out of his way to look up my phone number and continue to troll me directly on my personal number through SMS and WhatsApp, and used name calling, sending me photos of myself to offer his opinions of them and suggest he would like to come and see me. STAY AWAY. I would not take the time to offer such a warning for no reason. Hertfordshire police have been consulted on the matter of online stalking and hate speech. I wish photos could be added to support my accurate and truthful review. If Stanley doesn’t want backlash from people wanting to offer their recommendations to avoid this company, he needs to stay off social media and stop being abusive towards women. Posing as a woman when asked, so he could gaslight and dismiss the issues of gender based violence on a social media post is absolutely unacceptable. I hope he learns from this experience moving forward

April 21, 2026
Unprompted review
Coaches logo

Reply from Coaches

Neither you, nor the individuals posting on your behalf, have ever used our company or engaged our services in any capacity. As such, these reviews are entirely fabricated and have no basis in genuine customer experience.

Your accusations are demonstrably false. You refer to the company as misogynistic, despite the fact that our business is primarily staffed and managed by women. These claims are not only untrue, but deliberately misleading.

It is evident that individuals with no connection to our business have been encouraged to post coordinated negative reviews in an attempt to damage our reputation. One named individual is based in Australia and has never used any service provided by our UK business.

As a direct result of this targeted campaign, members of our young female office team have received aggressive and abusive emails. This behaviour is unacceptable and deeply concerning.

All staff are fully vetted, and the serious allegations being made are entirely false. This matter has been formally reported to Trustpilot, and we request the immediate removal of these fraudulent reviews.

These individuals are not, and have never been, customers of this company. This is a malicious attempt to defame our business and harass our staff.

Rated 1 out of 5 stars

Islamophobic company

Islamophobic company, they said on insta that’ that putting muslim into mental asylums camps was a good idea’ I have the picture to prove it too but it won’t let me upload it here

April 6, 2026
Unprompted review
Coaches logo

Reply from Coaches

Neither you, nor the individuals posting on your behalf, have ever used our company or engaged our services in any capacity. As such, these reviews are entirely fabricated and have no basis in genuine customer experience.

Your accusations are demonstrably false. You refer to the company as misogynistic, despite the fact that our business is primarily staffed and managed by women. These claims are not only untrue, but deliberately misleading.

It is evident that individuals with no connection to our business have been encouraged to post coordinated negative reviews in an attempt to damage our reputation. One named individual is based in Australia and has never used any service provided by our UK business.

As a direct result of this targeted campaign, members of our young female office team have received aggressive and abusive emails. This behaviour is unacceptable and deeply concerning.

All staff are fully vetted, and the serious allegations being made are entirely false. This matter has been formally reported to Trustpilot, and we request the immediate removal of these fraudulent reviews.

These individuals are not, and have never been, customers of this company. This is a malicious attempt to defame our business and harass our staff.

Rated 5 out of 5 stars

Complete customer satisfaction

We went to Longleat Safari Park yesterday 13th Aug 2025 and what a lovely trip it was. Our driver was James and his companion who were two of the most friendlessly and helpful men Applegates could have employed.
James’s driving is 1st class it makes one able to sit and relax
.
We also want to Thank Anne the bookings lady she is always so happy helpful and knowledgable.

Thank You Applegates Coaches for all the work involved in arranging the tours and pleasing your customers. We can throughly recommend you all.

Thank You from Tony & Shirley Green

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Kettlewell.s for 3 or 4…

We have used Kettlewell.s for 3 or 4 times
We travelled again on their Northumberland weekend,taking in Alnwick,Holy Island and other sights
This was a excellent weekend with no problems.
The driver was very good,and his banter made a good addition to the journey. The hotel was was faultless as was the food,
The staff were very pleasant and in conclusion,the whole package made a very memorable weekend

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bayliss travel

Bayliss travel. Professional and extremely friendly staff. We traveled to Somerset for a football match from deal. Lisa and Jeff were the drivers. Absolutely brilliant service. They were safe friendly and kept us informed about stops and timings etc. I have traveled with bayliss a few times and I can honestly say they are the best coaches and service you could alever need. Thank you to the company and especially to JEFF. and LISA. (hope I spelt their names right). I will always highly recommend them

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service, competitive pricing

Used Ugo coaches for transporting a large family reunion trip, excellent customer service, prompt replies even out of hours, competitive pricing, flexible, and reliable. I will most certainly use them again and highly recommend.

August 27, 2019
Unprompted review
Coaches logo

Reply from Coaches

Thank you Aranghan for taking the time and trouble to write us a 5 star review. It was a pleasure supplying our services to you and really appreciate your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look