Coachhop Reviews 10

TrustScore 4 out of 5

4.2

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Company details

  1. Travel Agency
  2. Bus and Coach Company

About Coachhop

Written by the company

About Coachhop

At coachhop, we make sorting coach and minibus travel quick, easy and hassle-free. No faff, no stress – just smooth rides, sorted. We’re the first UK coach and minibus provider to carbon balance every journey booked with us.

Our Mission

"To transform coach travel and make it the go-to way of getting to great experiences together."

Contact info

4.2

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Five Star

The service was amazing.
From receiving the quote to pre trip information was spot on.
Harvinder our driver was punctual, polite and we felt very safe with him.

April 8, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service

From receiving a price, to booking, everything was handled quickly and professionally. Driver "Mo" was very friendly and helpful, it was a pleasure to meet him.

We shall use again if the need arises and would recommend Coachhop most definitely "5 Star"

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute farce!

Ordered and confirmed a executive minibus for a wedding. I was provided with contact information for our driver ahead of pick up.
However what rocked up to collect our group was a dirty ford minibus with various equipment in the front seating area. The driver whilst very polite, was not the one we were supposed to have. He had an hours notice of the job and was dressed in an old coat, didn't know where the venue was, I had to read instructions how to get there. Very embarrassing.

November 29, 2025
Unprompted review
Coachhop logo

Reply from Coachhop

Thank you for your feedback. Please can you provide your booking reference so that we can investigate this further. Coachhop Client Relations Team

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company, Adam who helped us book our trip was great, really quick and easy to respond when we had to swap coaches for more people. Would recommend

October 17, 2025
Unprompted review

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