BRULO Reviews 167

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the excellent quality and variety of flavors available, often noting that the non-alcoholic options taste remarkably similar to traditional beer. Many consumers also appreciate the efficient delivery service and the value offered by the subscription service. However, some customers also noted issues with customer service and delivery. A few people reported that their orders were delayed or incorrect, and some expressed dissatisfaction with the responsiveness of customer support when problems arose.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the fantastic taste and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and timely... See more

Subscription

Users describe positive interactions with subscription. Many customers praise the smooth deliveries,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the attentive and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious beers- hoppy, great variety and neither watery nor sweet like some AF options. Best AF beers I’ve tried. Although I do still drink, I’ll often reach for a Brulo instead of an alcoholic beer... See more

Rated 5 out of 5 stars

Really enjoying the Brulo experience from product to attentive customer care. The selection is a really good way to try out all the flavours. We are already forming a taste for favourites, one of... See more

Rated 5 out of 5 stars

I just love Brulo beer - I'm actively cutting back on alcohol, and being able to have a Brulo which tastes like beer while still helping me achieve my objectives has been super. I keep Brulo in the... See more

Rated 5 out of 5 stars

Absolutely love this beer. Fabulous depth of flavours and types, with none of the energy-sapping after effects. And the genius logo - the clear eye. (Also great customer service and delivery turn arou... See more


Company details

  1. Brewpub
  2. Beer Store

Written by the company

Beer for the modern world. Juicy. Hoppy. Alcohol Free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Great beer poor customer service

Great beer ordered beers a few times when I was pregnant. The AF beer is the best I have had and I like supporting Scottish companies. I recently ordered Sabro IPA using an MSE deal but they sent me cenntinal IPA instead. Emailed them 3 times no response. Can't find a phone numbers. Also messaged them on Instagram no response. Shame the customer service is so poor.

I have emailed your customer service team as per your response. Just waiting on a resolution...5 days on and still no response from Brulo? Dropping a star as Brulo still have not bothered to respond to emails.

Finally Brulo have been in touch again to refund me Feb 2023. So I have updated my review to 3 stars. Apparently I had been using the wrong email address but it did seem to be the one they advised me to use when the initially contacted me.

October 1, 2022
Unprompted review
BRULO logo

Reply from BRULO

Hey Saba, thanks for your support and kind words on our beers. Not so great on the recent delivery issue, sorry about this. Could you please send us a quick email to hello@brulobeer.com and we'll get this resolved for you right away.

Rated 5 out of 5 stars

Best non-alcoholic beer I have tasted

This beer is really good. You won't notice you're not drinking alcoholic beer. We have tried all the different beers on offer. They are all excellent, but the blue IPA is our favourite. Delivery is always fast. All my orders (placed in the mornings) have been received the following day.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Full flavour, no alcohol

Earlier this year I decided to alternate alcoholic and non alcoholic drinks in the evening. Next step was to find non alcoholic drinks that didn't taste watered down or far too sweet!

Coast has pleasantly surprised me - pretty much every beer is full of flavour and pleasant to drink. I got an offer through social media and returned to buy another mixed case. Delivery seemed quick too.

Worth a try!

April 5, 2021
Rated 5 out of 5 stars

Really good beer and a genuine…

Really good beer and a genuine alternative to alcoholic versions. Crisp, satisfying and great tasting beers in the single hop mixed case I ordered. Next day delivery a bonus too.

March 23, 2021
Rated 4 out of 5 stars

Great beer

Great beer
It tastes different to many AF beers - and different to ... most beer really. But its better for it. They have found a way of making a great AF beer, which doesn't suffer at all from the lack of alcohol. Its definitely a beer that I want to drink - and will often be my beer of choice of an evening even when I have 'proper' beer in the fridge - which isn't something I can say of many (any?) AF beers.
Marking down 1 star because of the price. I generally only buy 24-packs when there's an offer to keep the price under £2 a can (330ml), which seems pretty steep for AF beer.

March 23, 2021

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