Coastfashion Reviews 

ABSOLUTE SCAMMERS!!! I would leave one star if I could.

At checkout you are asked which delivery service you want - the cheapest being £5.99 which is already extortionate for one item being sent Standard delivery.
THEN - after you pay, the breakdown says you were charged ANOTHER £8.25 (!!) for 'delivery support'!!
Which is apparently basic and expected customer services 'in case your order gets lost'.

I complained immediately only to be told there was small print and you needed to 'opt out' to this absolute daylight robbery! Oh, and Its absolutely non-refundable. For absolutely no reason at all!!!!

They have literally stolen my money! SCAMMERS. DEGENERATES.

Absolutely shocking experience from Coast. Charged twice for the same order. Been in conversation with CS for 4 weeks and getting nowhere, their BOT needs reviewed and replaced and their CS Teams need a new Leader, someone who actually knows how to run a CS Tesm.
It’s theft and I am now taking it to the police. Beyond disappointed.

The generated return QR code is not being recognised by Royal Mail. I’m sick to the teeth of having to speak to chat bots that do not understand my queries and clothing companies returns policies never just working. Let me speak to a human rather than useless AI. I will never order with Coast again after having to waste my time going back and forth to the returns shop and now more time trying to resolve. OV646609491GB DUX051326135

The clothes are lovely but the service is non-existent. I purchased 3 dresses for a wedding on 2 separate occasions. None arrived. Refund has been promised but I am still left with no outfit after many emails to the incompetent customer service team. It's not worth the hassle to deal with this company - they have no regard for their customers.

I have contacted customer services several times regarding their returns portal which is not allowing me to continue with my return and other than receiving a message asking for order no etc which I have already given them I have received nothing back.
After sending the above review complaining about customer service team I get an email back saying sorry please contact our customer services team and the will be happy to help. Did they not read my review - JOKE

Terrible customer service, constantly trying to speak to someone about being over charged but having to repeat myself.
My order number is DUX051295617. I bought 2 dresses which were priced at £149 and another in the sale at £89.10 (Reduced from £99) total of which should of come too a value of £238.10 but instead I was charged a subtotal of £248 ?!
Then added was a £3.99 postage and THEN a fee of £10.49 for ‘delivery protection’ which is apparently automatic applied and not refundable as i didn’t ‘opt out’!! I did not see this.
The company are now saying im only due a refund of £149 and £89.10 but you took an extra £10 for the dresses plus the delivery and the extra non-refundable fee which is crazy.
You cant speak to anyone and its the worst customer service i have experienced!!
Trading standards need to be informed as you cant charge a dress at a reduced price then charge them the full price at check out!!
I need a refund for what i paid or this will be taken further

Coast sent me a dress that had already been worn and now I can’t get an actual human to agree to accept the return as faulty!
Contacted over fb messenger as per their “contact us” option and just got a circular conversation where the chatbot asked for the same information repeatedly.
Emailed a complaint over and I’m having the same problem - I’m worried that if I just return the item they’ll notice the obvious wear (part of it is held together with a safety pin!) and refuse the refund when it was them who sent a worn item out.
Customer service is none existent and it seems to only be bots who only read the most recent message in a chain cos I keep just getting asked the same question again and again…at one point, over email, they asked me for my email address?!
Would not recommend at all - they send out worn clothes and then appear to have only bots to respond to complaints.
“Rob” if you’re reading this MY COMPLAINT HAS NOT ALREADY BEEN HANDLED

The experience is appalling . I have been trying for weeks to get an address to return the shipment of order DUX050620738 outside UK but all o get is repetitive conversations with a uselsss chatbot then multiple standard templates response. I spent over 600GPB but the clothes came in ridiculous cutting and sizes, it’s not the old KM, Coast that it used to be. Now I’m hitting return deadline due to the endless and unaddressed response by the bots and human CS, I’m very worried to have lost all the shipping and goods cost. I finally got email response today but again , my ask for “providing an address to return the shipment outside UK because I cannot drop it to the said carrier like royal mail etc” is still not heard. All I get is the QR code ..no address! This is beyond frustrating and by far the most painful shopping experience I have ever had. Why is it so hard to just share the returning address directly so I can get the return processed? They can still scan the QR at warehouse. The whole process doesn’t make sense ..rigid and without consideration of customer journey. I’m afraid of losing the whole 600 GBP + shipping fee. Feel like getting scammed

Horrible company. I returned an item that didn’t fit and it’s taking forever to process a refund. On Inpost tracker, it shows the item was delivered back to Debenhams on January 19th but they have still not refunded and keep asking for my order number DUX050263035. I always have an annoying experience each time I need to contact them.

I made two separate orders for two wedding dresses I liked, I ended up returning both and re ordering a smaller size for the one I liked. I found the process of ordering and returning really simple, on my first order I didn’t receive an acknowledgment email of my order which was quickly rectified by speaking to Kai at coast fashion on Facebook messenger, to return I just followed the instructions on the returns portal, from sending the dresses back I received my refund for both dresses within 7 days.

The worst company I have ever had the misfortune to deal with. False advertising, emailing me an item at a reduced price that was in stock within two minutes of receipt that was never available, consistently failing to READ messages resulting in me having to repeat myself three to four times. Customer services an absolute shambles, a very stressful and frustrating experience order DUX051088538

Rob this HASNT been resolved I’ve been waiting for a senior manager to contact me for over two weeks! You clearly have no idea what is happening.

I returned a dress to Coast asking for a refund, they sent me a returns code to use via Royal Mail, I did this at the post office and got an email from them on Tracking to say that the item had been returned and signed for. Coast are now saying that its hasn't been received even though I've sent them the tracking email to state the RMail confirm they signed for receipt. Several weeks have passed and I'm got getting any response from customer service. I've contacted my credit card company now and am considering a small claims court action. This company is a disgrace.

Excellent delivery service. They said the dresses would be delivered the following day and they were. The returns process, is simple to follow and I received my refund within 7 working days of them receiving the goods back to their warehouse. However, they didn't inform me that they had received them back into the warehouse, I had to contact them (via customer support) to find out if they'd received the goods. This is the only criticism I can make.

Quality for the money is terrible. Have returned the item but have received no refund. Customer service is only through social media so you just talk to a bot and nothing gets resolved.

If I could rate less than 1 star I would. Absolutely shocking company. I assumed as it was a well known brand I would have no issues. But I was so wrong. Waited 2 weeks for my delivery to arrive after paying postage you expect it sooner than this. I ordered 4x bridesmaids dresses, all the same style, different sizes. When opened one dress was incorrect so I reported this straight away. This is when I realised there was no humans to speak to, just AI. found out I couldn't exchange and I could return so I returned the whole order as I didn't want to risk waiting another 2 weeks for the correct dress to come and then be no good. I was given a link to fill in a returns form to ensure I didnt get charged shipping fee to return. This form didnt recognise my email address or order number. I then gave up and used the normal returns link from confirmation email. This seemed straight forward. I then waited 2 weeks to receive my refund, when I received my refund... it was wrong! They have only refunded for 3 dresses, not 4!! I have been going round and round and round in circles with the AI BOT. Ive repeated myself i dont know how many times, asked to speak to a human to be told I will be transferred to an agent then no one messages or if they do and you miss it because you're at work they then disappear and it starts again with a new bot. Ive now emailed an email address I finally found, this was yesterday and not heard back, and from reading all other reviews I now fear I wont get my remaining refund! THE WORST COMPANY IVE ORDERED FROM! COAST, YOU NEED TO SORT THIS OUT AND PAY PEOPLE WHAT THEY ARE OWED!!!!

Coast claiming I selected refund by gift card when there is no evidence they can provide for this (e.g. no refund confirmation email). I did not select it as I have no use for it. They are deliberately maintaining the situation is like this to deny a refund to my payment card. Moreover, the sum they have sent is far less than my refund amount.

it is all managed by AI which is pointless and then a human replies and immediately signs off so there is no actual communication, it all takes days and days. I am out over 200 pounds because of this AVOID AVOID AVOID they are a sham company and not worth the risk

I returned all the items purchased in my order on 2nd January. I received an email from DBZ on 6/1 stating my refund of £15 and £16 has been started. This has still not been refunded into my bank. I’ve had another email on 13/1 stating a refund of £133.45 has been started, this also hasn’t appeared in my bank. For the remaining items in my order I’ve had no email informing me about my refund. It’s now been two weeks and the tracking information states it’s been delivered to Coast, this is another £107. I’d love to know when I will receive my full refund. It’s now been 24 days since I returned all of the items from this order which comes to £286. I’ve emailed and no response. Absolutely shocking.

Order DUX048853958.
I placed an order mid-December and paid for a Next Day Delivery. The next day, Evri delivered the parcel to a wrong house where it got stolen. My purchase was protected by Swap Protect, so I immediately placed a claim, and it got approved within 24h. This was the last I heard from any of them. It has since been 6 WEEKS of messaging on FB messenger, barely getting any response, any response I am getting is AI or going in circles humans. The only dress that did get delivered from the order I had to return because it was bad quality. Again, it has been more than 2 weeks now, and no news at all. Absolutely avoid, I'm £300 out and no progress at all. This is a scam.

Customer service via Facebook messenger was instant, could not fault!

Terrible customer service. I tried returning items at the start of November but was unable to as their website wasn't working, I've sent them a number of emails since then with little response despite me following up on the issue, I still have the dresses which are too big. Will not order from them again - shocking and disappointing for a company which i once deemed to be of high quality.