Coastfashion Reviews 

The dresses received were as described ,so no problem there apart from the fit.
However despite deadlines being given by their team as to when I would receive my 4 refunds, I am still waiting nearly a month after the items were returned . Do not purchase from this
company and expect to be able to get a refund.
Order DUX044291254 and DUX044384575

I wish I’d read these reviews before ordering. I have just returned an item which I can see has been signed for at the delivery address but have had no correspondence confirming this. I can see from the generic response to other negative reviews on here they have 14 days to process and 5 days to refund but not holding out much hope I’ll see my money again 😔

I returned two dresses(both the same style just two different sizes) but only received confirmation that one will be refunded. Have been in touch twice with Coast, still waiting on a reply. I want my full refund. Not half of what I am owed. This is a joke of a company. Steer clear!

Appalling experience. Assumed I was ordering good quality from a reputable brand, items came dirty and one with hairs inside the mesh layer of the dress. I reported to customer services, no response. I returned the items and had to continuously chase for weeks and weeks to get my refund. Still no response to the customer service email, had to resort to social media and a charge back through my bank to get a response from them.

I returned item to Karren Millen on the 19th September and still not received a refund. Emailed customer services twice and no reply received. Please do not order anything from this company!

Can’t find a way to write a review for a dress bought on the coast website.

The dress label’s instruction was to wash at 30 degrees: I’d like to include a photo of the dress after having done so, but there is no option to attach one here.

I got to wear the dress once and now it is unwearable.

I ordered two dresses from Coast on the 29 th August. The same style dress in black and red. The fit of the dress was awful, I only tried ont the black one and didn’t even open the red one and returned them both through drop2shop. I got an email on the 19th September from drop2shop saying Coast had received my return. I received no communication from Coast themselves and have since sent two emails and have received no reply. This is now theft as I have returned the items and they are not issuing me a refund. I have no option but to get the authorities involved. Do not order from this company as there seems to be a trend with them not issuing a refund. I should have read the reviews first.

I have returned four items to Coast . They have acknowledged the returns over four weeks ago and despite several e mails and request to escalate I am still awaiting my refunds

Updated 03/10/25: Hi Rob, thank you for your reply. Please see my updated message on my review in response to the reply from Debenhams. This issue remains outstanding until the money is refunded to my original payment method as per the policy wording on Coast’s website. The option to choose another refund method did not exist on the returns portal.

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I am very unhappy with the service I am currently receiving regarding a refund. I purchased a number of dresses from Coast via Debenhams to try on for a wedding. When I went to return them I was referred to the Coast portal (all dresses are Coast but sold through Debenhams). The only option for a refund is gift voucher. I have reviewed this several times and at no point was there an option to select a different refund method. I have spent several hundred pounds assuming I could return the items I did not want and have my money refunded to my payment method. I absolutely do not want this amount of money as a gift voucher.
I have emailed Debenhams and also been on a Whatsapp chat with Debenhams/Coast and I receive the response that I should have selected a different way of being refunded, despite me asking beforehand where this option exists.
I have also received differing replies about one order - that it will be refunded to the original payment method in one response and that it will be refunded to a gift voucher in the other. It takes far too long to receive a response and I just want to have the money refunded to my original payment method. I will be making a formal complaint unless this is rectified.

Order numbers: DUX044303365 and DUX044448846

I returned a dress on the 13th September. I have emailed three times and on every occasion told I will receive a reply within 48hrs. This has been twelve working days now and have not had one reply. I am waiting for a refund. It's appalling customer service. I definitely wont be ordering from Coast ladies wear again.

Order never arrived and they wont respond to my emails asking for an update. Will NEVER use them again - would score zero if it was an option.

Brought a few different dresses ajd fascinators for a wedding still waiting for a refund ober 21 days now its hundreds of pounds I'm waiting for!!! Will never use coast again such a shame!

Wow the company that doesn’t want to to help you and impossible to get in touch with
I posted a return back to them on the 11th September by inpost
And yes I know it’s not coast fashions fault that my return as gone missing
But Iv messaged and messaged them to when I do get a reply they are not interested with trying to help you all you get is wait till this date then another date and so on
Happy to take your money but not happy to help
Honestly shop elsewhere
Because I’m clearly not getting my refund back
But I will be taking this further

Items arrived in good time and were as shown on the web site, at a good price. I was unsure of what sizing to order and ordered two skirts at a size 10 which was far too small. One item was now not in stock but it still showed on the emails and web site as being shipped which created some confusion. I did contact Coast via the messenger service and Kai very nicely told me how one item had not shipped and how to ask for a refund. I then ordered one of the skirt at the correct size. The skirt is lovely and good value. It would be better if they could have a sizing guide for differing brands on the web site and to show when items are out of stock and don't ship.

Dreadful experience. I must have emailed them 20 times and they still could not understand that the label they gave me does not scan in Irish Post Offices. On a previous occasion, a gentleman who obviously knew what he was doing was able to provide me with such a label. I'm still waiting to be refunded and I purchased the dress in June. I had to eventually send the item back to Coast Head Office in Manchester. I love the dresses but will definitely think twice before ordering again. Eve in Dublin (Order No. DUX041438007)

The worst customer service I’ve ever experienced! After ordering a dress with a £2.99 delivery charge I was then charged a further £3.99 delivery protection without even selecting this option. Very misleading and I’m sure has caught many customers out! I have then spent over a week trying to get the issue resolved but getting nowhere with automated and AI responses, half of which make no sense at all! All I want is a refund for the £3.99 extra charge - please don’t refer me to customer service chat again I would like this to be resolved directly with a human agent via email ASAP. :

Kai was great in responding quickly and efficiently to my email in regards to a late delivery
Excellent service so far

Have so far been waiting five days for dispatch confirmation and I have received nothing. I Have sent two emails and had no response. Wouldn’t order again unfortunately.

** item still has not arrived after 9 days. It’s a shame that Coast have been able to reply to a negative trust pilot review but not to the two emails sent chasing the order.

Although I was buying through the Coast website, my purchase was for dresses from Jolie Moi Concessions Ltd, I returned them as they were not as expected. It then became apparent that Coast do not have a telephone number or a customer service team and the entire process is automated. The return and refund are being processed through another company called DBZ Brand Partner. Having posted my returned items over 3 weeks ago I am still awaiting the refund and my only option is to use an automated chat which doesn’t provide the information needed. I would not buy from Coast again going forward.

Absolute nightmare of an experience. I ordered 3 dresses and a jumpsuit, all of which turned up creased to death & looking awful. I immediately started the returns process, the jumpsuit was returned to a separate vendor & they dealt with the refund straight away. The dresses directly from Coast haven’t been refunded, I’ve contacted Coast by WhatsApp & text message & the response is generated by AI so it repeatedly asks the same questions & keeps telling me the jumpsuit has been refunded but can’t understand it’s the dresses I’m interested in. It’s so frustrating. It’s also a real shame because Coast used to be a good brand, don’t waste your money.