Coco & Eve Reviews 1,293

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with various products, including tanning mousses and hair care items, finding them ineffective or even detrimental. Customers frequently reported issues with tanning products resulting in orange, streaky, or patchy results, and some experienced adverse skin reactions. Similarly, hair products were often criticized for making hair dry, frizzy, or causing scalp irritation and other undesired effects. Some people were dissatisfied with customer service, citing unresponsiveness, difficulties in resolving issues, and problems with order fulfillment and delivery. Packaging was also a concern, with products arriving leaked or damaged. Conversely, a small portion of people were satisfied with the products, particularly some tanning foams and hair masks, praising their natural color, pleasant smell, and ability to make hair soft and hydrated. These customers also highlighted positive experiences with customer service, describing it as efficient and helpful in resolving issues like faulty pumps or damaged orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express disappointment with various... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised products like the "Like a... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report non-existent or poor... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers express disappointment with their... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the prompt, friendly, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Sun kissed gradual tanning: I’ll start with the positive, the colour is absolutely gorgeous … however, the streaking is really bad. Instagram advertising will have you believing that your tan will be... See more

Rated 2 out of 5 stars

Used the self tanning mousse in the past which is great so without googling the company on the website I went ahead and purchased the SPF30 anti aging body oil - what a mistake, never burn so badly in... See more

Rated 2 out of 5 stars

The shampoo only is ok but when use it with conditioner I loose a lot of hair while combing my hair.Really strange because conditioner normally should make combing easier

Rated 2 out of 5 stars

I really wanted to like this product (shampoo/conditioner) but unfortunately it didn't agree with my sensitive scalp. I had a flair up of psoriasis and seemed to start losing more hair than usual. It... See more


Company details

  1. Hair Product Store

Information provided by various external sources

With 13 Beauty Awards to our name, we are passionate about ALL beauty, especially Bali Beauty. All our products have our signature raw virgin coconut and powerful tropical Balinese ingredients to create the most innovative products in the beauty sphere.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

My partner bought this for my birthday…

My partner bought this for my birthday as I was desperate to try the hair mask! I was so disappointed. I tried it 2 times and just left my hair disgusting and greecy. Took jusy over a week for my hair to get back to normal.
The body scrub however is amazing! My skin feels so soft and feel so good! So I would defo reccomend that! The hair mask a hard pass and was so disappointed.

February 2, 2023
Unprompted review
Rated 1 out of 5 stars

Fake tan products are shocking

Fake tan products are shocking! Spent over £60 and have had to return all of them at my own cost. I've been using tan for years and have tried lots of different brands but never had such a bad experience especially for the higher price compared to others!

January 26, 2023
Unprompted review
Rated 4 out of 5 stars

Really lovely products

Really lovely products, and incredible shipping time. Can't yet give 5 stars as I haven't tested the shampoo and conditioner, but the mask is a wonderful deep conditioner especially after undergoing a clarifying treatment!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Worth It!!

Absolutely love their shampoo, conditioner and scalp scrub! I really wanted something to fight my oily hair, make it soft and bring back my curls and that's exactly what it did!! Worth every penny! Cant wait to try more of their products!

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Love love love this product so much

Love love love this product so much! Now I love their customer service just as much! I recently had an issue with the pump not working on the bottle. I sent a quick video to them and VOILA’ a brand new bottle is on its way! Amazing product and even more amazing customer service ❤️

December 26, 2022
Unprompted review
Rated 1 out of 5 stars

Faulty Tan Bottles

Much like many of the reviews here, I have purchased 2 bottle of tan, both with faulty dispensers. I had to discard two nearly full bottles. I like the tan but reluctant to repurchase in case it happens again.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased the leave in conditioner…

I purchased the leave in conditioner and have to say it has definitely helped my hair. Bleaching, central heating and wind had dried my hair but I use the product everyday and it is much better. Smells gorgeous. I had a query and the after sale support is also 5 star. I would definitely recommend this product and company.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service staff always available to help

I have been using coco and eve like a virgin mask for many years and will not use anything else! It leaves my hair feeling soft and smells incredible. I ordered in Black Friday and hasn’t received a dispatch email when I got in touch coco and eve replied instantly and looked into it straight away I received the order the very next day! Excellent service thank you!

December 6, 2022
Unprompted review
Rated 2 out of 5 stars

Not worth it.

Not worth it.
The products are nice but price is maybe 4 times higher than other similar products. Was not impressed at all. Ended up buying professional hair care from my hairdresser for half the price. Don't fall for this

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

I have fair freckled skin

I have fair freckled skin, this product is perfect! And that's an understatement. I used to use bondi sands in the light to medium, then I also tried st tropez but coco and eve tops them all. I bought the dark shade and it's a perfect golden hue that looks natural. My co-worker even asked me if I had been to the beach lately because i looked so tan!

December 3, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t bother!

I have been searching for a vegan, cruelty free shampoo and conditioner to help with my dry hair for ages. Came across Coco & Eve via an instagram ad, went onto their website and bought the duo pack during Black Friday. After seeing the reviews I was looking forward to having luscious, soft hair but no… it’s not made any difference whatsoever!! The bottles are tiny (250ml) and you need to use loads as it doesn’t lather up well. I spent £34 in the sale and I still feel robbed!!! DO NOT WASTE YOUR MONEY!!!

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy !

Do not buy it will give you major dandruff and a very itchy scalp in the long run it will block your hair cells and give you bold patches and hair will never grow back. Happened to my mum.

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

I spent around £100 on coco and eve…

I spent around £100 on coco and eve products and they didn’t work at all for me. I have curly frizzy hair and it didn’t help with the frizz at all. I would say that this product is for people with a curl with no frizz. I was left feeling really disappointed. Coco and eve asked me to write a review which I did and gave the impression that they would get back to me but I didn’t hear anything.

September 1, 2022
Unprompted review
Rated 2 out of 5 stars

Email spam despite unsubscribing multiple times

The hair mask product was alright - not better or worse than any other rich hair mask - but what I find shocking is that I asked to unsubscribe from their emails multiple times over the past year and still receive emails. I went through the unsubscribing steps at the bottom of their emails a few times as well as sent them an email (no response) back in August after I continued to receive their marketing. Still receive it now.

November 19, 2022
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service, Poor Product

I tried this tanning foam and the results were horrible. I was super orange and it was blotchy I followed instructions and I'm no stranger to tanning products. I scrubbed it off immediately. I asked if I could return it and they stated that they can send me a replacement because it might have been a defective batch. I didn't want a replacement because I didn't want to take another risk. They said I could return the item, but I'd have to pay again for shipping. So much for a 100 percent money back guarantee. Would pass on this. Other tanning brands stand by their products and have better customer service.

November 15, 2022
Unprompted review
Rated 1 out of 5 stars

Not worth the hype... Made my hair worse than supermarket brands

Absolute drama with Australia Post even having it delivered...

I bought the pre-shampoo bond builder, shampoo, conditioner and 2 hair masks. And my hair has never felt worse. My scalp is so itchy!! It's unbearable!! It's also made my neck break out in an itchy rash!! Wasted so much money. Almost $200 for my hair to feel worse and to have an itchy scalp! Should have listened to the reviews.

November 4, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible results for fine long hair

Hair mask shampoo and conditioner. Awful product. I have long fine hair and it went frizzy and tangled gave it benefit of doubt but every time I use it, gave it away. Also the coconut fig scent is not very Elite either. Not worth money made my hair worse I can't believe all the good reviews it gets

November 7, 2022
Unprompted review

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