I’ve been buying from Coco Candle Co. since around 2020 and have always loved their scents. The products have always been high quality and reasonably priced. When I heard the business was closing, I w... See more
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Review summary
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I have been extremely impressed by this company’s customer service and response time. Sophie could not have been more helpful and prompt when I sent her an email; the personal touch was much apprec... See more
Company replied
In love with coco candles.. the Christmas scents were lovely and smell amazing.. delivery was just a couple of days after placing my order .. even though the Christmas period.. definitely recommend th... See more
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This is the second time I’ve ordered from Coco love the wax melts lovely strong smell that actually lasts really quick delivery too , this is my new fave candle company
Company details
Written by the company
We offer luxury soy wax melts at an affordable price. Hand poured & highly scented our range of over 70 super strong wax melts are guaranteed to fill your home with fragrance. We also have beautiful wax melters to use with wax melts.
Contact info
19 Low Fell Close, BD22 6ER, Keighley, United Kingdom
- sales@cococandle.co.uk
- cococandle.co.uk
4.8
Excellent
368 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Scents are gorgeous and last for a good…
Scents are gorgeous and last for a good amount of time. Defo will be buying more
May 31, 2026
Lovely range of fragrances and very…
Lovely range of fragrances and very prompt delivery
April 26, 2026
Ordered exactly what I wanted
Ordered exactly what I wanted, delivery was as expected, very happy with my purchase, would highly recommend. Thank you
May 11, 2026
Beautiful scents delivered speedily…
Beautiful scents delivered speedily with care. Great quality, lovely personal touch of handwritten note ❤️
May 4, 2026
Reply from Coco Candle Co.
Thanks very much for leaving us a review Leah, we do appreciate it 🙂 x
I ordered twice in error
I ordered twice in error, seller refunded one postage without me asking. Smells devine
May 7, 2026
Reply from Coco Candle Co.
Thanks for taking the time to leave us a review, Marie. I’m so glad we were able to refund your additional postage, I wouldn’t want you charged unnecessarily! I’m so pleased you love your melts 🙂 xx
Efficient service and products amazing
Efficient service and products amazing
The best melts ever I only buy from coco candle co now
May 4, 2026
Reply from Coco Candle Co.
Thanks so much for your wonderful feedback, Kavina, and for taking the time to leave us a review 🙂 xx
The wax melts are amazing
The wax melts are amazing, the smell can last for days. Sometimes I burn them for days and they are still as strong as they were when I first lit them. Delivery is very quick
May 11, 2026
Reply from Coco Candle Co.
Thanks for leaving us such a lovely review, Lisa. I’m so pleased that the scent of your wax melts last for days! 🙂
I really love thes3 waxmelts..Good…
I really love thes3 waxmelts..Good quality qnd strong smelling..Highly reccomend.😊😊😊😊
April 15, 2026
Reply from Coco Candle Co.
Thanks for your review, Antoinette 🙂
Beautiful smell
Love these wax candles as soon as they melt you can smell them and it beautiful thank you
April 5, 2026
Reply from Coco Candle Co.
Thank you for your custom Eileen, I’m glad you wax melts smell amazing. Thanks for leaving us a review 🙂
Very caring and professional lovely wax…
Very caring and professional lovely wax melts
March 29, 2026
Reply from Coco Candle Co.
Thanks for leaving us a review, Denise. Much appreciated 🙂
I have never been dissapointed with my…
I have never been dissapointed with my purchases, every scent I have tried fills my house with a lovely smell.
March 30, 2026
Reply from Coco Candle Co.
Thank you Laura, we aim to please! I’m glad your house smells amazing, thanks for taking the time to leave us a review 🙂
Been purchasing for years!
I have been buying these wax melts for years for following reasons
1. They smell exceptional, not chemically and harsh
2. They last a good 4 days of 5/6 hour use a day (Using an electric warmer)
3. They are soy wax so feel safer using them around my dog (as opposed to paraffin ones)
4. Huge range of scents if I want to mix it up or have a different scent over summer or Xmas
5. Price is very reasonable and often have bundle offers available which I normally purchase
Love this company and their products , it’s my regular go to and wouldn’t shop anywhere else!
March 23, 2026
Reply from Coco Candle Co.
Your review is awesome Charlie! Thanks so much for leaving this. I’m glad you love our products, and I hope we can continue to serve you for many years to come 🙂
Great melts and so strong
Great melts and so strong, my favourite as to be coco it’s gorgeous and I wear the perfume. I purchased velvet rose but I’ve not melted that yet. I’m excited for this one as it’s my favourite Jo malone perfume that I wear too. Highly recommend this little company.
March 22, 2026
Reply from Coco Candle Co.
Thanks for leaving such a lovely review, Mandy. I’m glad you love Coco, it is incredibly popular. Thanks for your continued custom 🙂
Excellent service as usual and melts…
Excellent service as usual and melts smell beautiful.
March 22, 2026
Reply from Coco Candle Co.
Thanks for taking the time to leave us a review, Angela. It is much appreciated 🙂
Reply from Coco Candle Co.
Thanks for taking the time to leave us a review Pat, I’m so pleased our scents fill your room 🙂
The new package that you have on…
The new package that you have on offers, smells amazing! I will definitely be ordering again! Thank your!
March 14, 2026
Reply from Coco Candle Co.
Thanks so much for leaving such a lovely review, I’m so pleased you love our new scents 🙂
Coco candle co
Coco candle co. Create the most gorgeous smells in their wax melts, my house always smells amazing!
March 8, 2026
Reply from Coco Candle Co.
Thank you Jo! Your kind words mean a lot, I’m so pleased your home smalls amazing 🙂 x
Coco candles is my go to favourite.
Coco candles is my go to favourite.. so many amazing wax melts to choose from .. the delivery time is very quick.. lilac whisper is my new favourite. The spring range is lovely.. I’m always getting comments from people when they come to my home .. I love the message that I get from Sophie with each order.. I can highly recommend coco candles
March 1, 2026
Reply from Coco Candle Co.
Thank you Diane, we really appreciate your kind words 😊 x
Sent back all i could smell was burning…
ISent back all i could smell was burning wax. No fragrance what so ever
February 17, 2026
Unprompted review
Reply from Coco Candle Co.
I'm really sorry to hear that you found the fragrance too subtle on this occasion. We know how important scent strength is, and it’s disappointing whenever a product doesn’t meet expectations.
All of our wax melts are made using 10% fragrance oil, which is the level recommended UK IFRA safety regulations, this is industry practice, and we carefully test each batch to ensure consistent performance. While scent perception can vary depending on room size, burner type and personal preference, we completely understand that this one wasn’t right for you.
As mentioned, we’ve issued a full refund and hope this helps resolve things. If you’d ever like advice on choosing a stronger-throwing fragrance from our range, we’re always happy to help.
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