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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the chocolates, often describing them as the best they've ever had. Many people appreciate the beautiful presentation and careful packaging, making them ideal for gifts. Consumers also highlight the prompt and efficient delivery service, with orders often arriving quickly and sometimes even ahead of schedule. The ease of ordering and collection is frequently mentioned, contributing to a smooth overall experience.

What people talk about most

Product

Consumers consistently express delight with the product. Many reviewers praise the chocolates as delicious,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the delicious taste and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Reviewers express satisfaction with the ordering process. Many consumers highlight the quick order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most delicious chocolate ever. I was given a small box of your chocolates as a present, bought from the Rosemount Christmas Market in Aberdeen. Once tasted I knew these would be my go to gift for fami... See more

Company replied

Rated 5 out of 5 stars

I can safely say these are caramels to die for - the very best we have ever tasted. Beautifully presented - they are a real treat to be enjoyed on your own! I will definitely be ordering again - thank... See more

Rated 5 out of 5 stars

Cococaramel's chocolates are always well received as presents, although I have to really refrain from eating them myself! The star of this christmas was the salted pecan bar; absolutely amazing - the... See more

Company replied

Rated 5 out of 5 stars

Very easy to order from the site and as I live locally I was able to arrange a suitable time to collect. I'd ordered the Halloween gift boxes which were to go into adult goodie bags, everyone loved th... See more

Company replied


Company details

  1. Chocolate Artisan
  2. Chocolate Shop
  3. Confectionery
  4. Gift Shop

Written by the company

Head chocolatier, Helen, has been creating Scottish chocolate in Aberdeenshire since 2012. After mastering patisserie, selling handmade cakes at local markets, she launched CocoCaramel in October 2022. Now, an award-winning Scottish chocolatier, known for artisan caramel chocolates, locally sourced ingredients, and handcrafted Scottish creations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted with box of chocolates

Beautifully presented chocolates, love they’re made using local ingredients & v speedy service - delighted, thank you

December 9, 2025
Cococaramel logo

Reply from Cococaramel

Gill, thank you so much for sharing such a lovely review. I'm so pleased that you love our chocolates.

Hope to hear from you again soon,
Elysia | E-commerce Assistant

Rated 5 out of 5 stars

Always my go to chocolate company for…

Always my go to chocolate company for gifts! Prompt dispatch and delivery direct to the recipient.
Beautifully packaged with sustainable materials which I like.

December 9, 2025
Cococaramel logo

Reply from Cococaramel

Emma, thank you so much for sharing a review. I'm so pleased that you send our gifts to so many people and that you noted our recyclable packaging- we try hard to make our practises and products as sustainable as possible.

Hope to hear from you soon,
Elysia | E-Commerce Assistant

Rated 5 out of 5 stars

Amazing chocolates!

The parcel arrived carefully packaged with lovely festive paper and the chocolates tasted so far have been really good (the rest are gifts which I'm sure will be enjoyed!)
Would definitely recommend.

December 8, 2025
Cococaramel logo

Reply from Cococaramel

Thank you for leaving us such a lovely review, Anna! I'm so pleased you got chance to try our chocolate creations, and even better that you got to share them as well!

Hope to hear from you again soon,
Elysia | E-Commerce Assistant

Rated 5 out of 5 stars

Lovely chocolates with great customer…

Lovely chocolates with great customer service from ordering to delivery.
Products are packaged lovely.

November 18, 2025
Cococaramel logo

Reply from Cococaramel

Lorraine, thank you for sharing your review. I'm so pleased you had a great experience with us. All of our orders are made in small batches and shipped from our home kitchen in Inverurie.

Hope to hear from you again soon!
Elysia | E-Commerce Assistant

Rated 5 out of 5 stars

Very easy to order from the site and as…

Very easy to order from the site and as I live locally I was able to arrange a suitable time to collect. I'd ordered the Halloween gift boxes which were to go into adult goodie bags, everyone loved the designs and I know they'll love the delicious chocolates.

October 11, 2025
Cococaramel logo

Reply from Cococaramel

Kelly, thank you so much for leaving such a lovely review! I'm so pleased everyone loved our Halloween chocolates.

Hope you'll get to try some of our chocolate soon!

Elysia | Marketing Assistant

Rated 5 out of 5 stars

Delicious chocolates and presented beautifully

I was lucky enough to sample a box of the Castletown fruity selection and they tasted soo good and the they looked amazing to. Will def be back for more chocolates. Thank you

September 19, 2025
Unprompted review
Cococaramel logo

Reply from Cococaramel

Thank you so much for leaving a review, Susan.

I'm so pleased you loved our Castleton Farm Collaboration. There's definitely much more to taste, looking forward to hearing from you soon!

Elysia | Marketing Assistant

Rated 5 out of 5 stars

Such a helpful business!

I placed an order for a friend but made a mistake with her address. Immediately emailed Cococaramel and they sorted it out. Chocolates arrived on time and my friend loved the surprise!

October 3, 2025
Cococaramel logo

Reply from Cococaramel

Eileen, Thanks so much for leaving us a review! I'm so pleased we were able to help and your chocolates arrived on time. We're a small team but do everything we can to make sure your gifts are as perfect as possible.

Hope to hear from you soon, and even better if you get to try our chocolates for yourself!

Elysia | Marketing Assistant

Rated 5 out of 5 stars

"Taste of Doric" beautiful hand made chocolates

Beautiful and delicious chocolates. Excellent service and delivery

September 17, 2025
Cococaramel logo

Reply from Cococaramel

Nikki, thanks so much for leaving a review. I'm so glad you loved our chocolates and your delivery was smooth.

Hope to hear from you again soon!

Elysia | Marketing Assistant

Rated 5 out of 5 stars

These are the best chocolates I have…

These are the best chocolates I have ever had, I bought for gifts and everyone loves them too!

July 29, 2025
Cococaramel logo

Reply from Cococaramel

Wow! Thank you Diane, for leaving such a wonderful review. I'm so pleased you and your recipients love our chocolates.

Would be lovely to hear from you again soon!

Elysia | Marketing Assistant

Rated 5 out of 5 stars

Received all boxed & wrapped

Received all boxed & wrapped - chocolate in lovely little bags - all items were gifts - thank you

July 30, 2025
Cococaramel logo

Reply from Cococaramel

Alison, thank you so much for leaving us a review! I am so pleased you loved your chocolate gifts. Hopefully you'll be able to taste our creations soon...

Elysia | Marketing Assistant

Rated 5 out of 5 stars

Beautiful gifts

I ordered two boxes and they arrived really quickly (ahead of advertised date), beautifully wrapped with a couple of little extra samples, and a personalised note. What more could you ask for?
The boxes were thank you gifts and I was really happy to give these to the recipients.

July 29, 2025
Cococaramel logo

Reply from Cococaramel

Hilary, thank you so much for your review!

I'm so so pleased you loved your gifts and hope your recipients enjoyed tasting them too. All of our gifts and finishing touches are handmade so your lovely feedback means a lot.

Would love to help you celebrate again soon!

Elysia | Ecommerce Assistant

Rated 5 out of 5 stars

Excellent chocolates and service

Excellent chocolates, great concept of different collections, after receiving these as a gift I have now bought them several times to give as gifts (and just for myself because they are that good)! I recently ordered online for the first time, and the experience was exceptional, prompt delivery, beautifully packaged and even included a couple of free tasters. Can’t recommend this local Aberdeenshire company enough!

July 31, 2025
Unprompted review
Cococaramel logo

Reply from Cococaramel

Thank you for your lovely review, Natasha!

I'm so pleased you love both gifting and tasting our chocolates- I agree, Helen's creations are truly magnificent! Our boxed chocolates are hand packaged in recyclable boxes, so I'm glad you noted this extra touch too. Samples are our pleasure, as always-
a thank you for supporting our small business.

Hope to hear from you soon!

Elysia | Ecommerce Assistant

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