Cocojewelry Reviews 

352
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their beauty, unique designs, and excellent craftsmanship, often exceeding expectations. People consistently highlight the exceptional customer service, noting their responsiveness, professionalism, and willingness to resolve issues like sizing or damaged items. Many reviewers appreciate how the company goes above and beyond, often sending replacements without requiring returns or offering free exchanges. However, some customers also noted issues with delivery, including orders arriving later than anticipated, being sent to incorrect addresses, or going missing entirely. A few other people also felt that some items were not as described, had quality issues like being flimsy or faulty, and experienced unresponsiveness from customer service regarding these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beauty, uniqueness, and quality of the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, stellar,... See more

Quality

People report positive experiences with quality, often praising the beautiful appearance, excellent... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 pieces. The jewelry arrived later than anticipated, so please order in advance. They responded to my inquiries the next day, and were very helpful and courteous. My daughter sent me the... See more

Rated 4 out of 5 stars

Updated review: lovecocojewelry was very responsive to my concern noted below and resent replacements immediately. Thank you Good afternoon, I ordered four bracelets as Christmas gift... See more

Company replied

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewelry Store

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

352 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(352)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

My order was sent out quickly and delivery was sooner than I thought it would be. A few weeks later I had an issue and the customer service I received was outstanding. They responded quickly and were able to resolve my problem, then even checked all was ok afterwards. I love the bracelet I brought and was very grateful for such good customer service too - would definitely recommend!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience I ordered wrong…

Wonderful experience I ordered wrong size offered to return to order new and they said they were sorry it didn’t fit and offered to send the right size without return will definitely be order from them again

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

INCREDIBLE customer service!!

I received my lotus ring in the mail to find out it was just a hair too big. It was beautiful, but falling off my finger. The customer service of this place is incredible! They responded to my inquiry on an exchange within 24 hours and are sending me a size smaller. I will definitely be purchasing more items from this place!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Little ring- BIG message

I ordered the Lotus ring to remind myself that I am strong AF! Whenever life feels hard or overwhelming- I just take a look down at my beautiful little ring- and repeat “I am strong AF!”
I will definitely be ordering more jewelry for myself, as well as another ring for my friend that is starting a long, hard journey with kicking cancers ass!!!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a bracket 4.27.2026

I ordered a bracket 4.27.2026. I never received confirmation email but was charged. I emailed company because they have no phone number. Sarah responded saying they just linked my email to my order and she never sent a confirmation email again. I emailed her back no response. 4.28.2026 I emailed her again but no response. 4.29.2026 I emailed her again and still no response. I also have no confirmation email about my order but I do have a charge out my account. So I emailed the company this morning and still nothing. Legit companies will uphold their image and respond and send out confirmations and not just take your money. I have disputed this company. Please don’t order and waste your time on a fraudulent company and go through the same process as I’m going through. Yes they say they have these cute items but they really someone behind a screen taking peoples money off of fake items they do not actually have.

April 27, 2026
Unprompted review
Cocojewelry logo

Reply from Cocojewelry

Hello Kimberly,

We sincerely apologize for the delay in our response. Due to a high volume of inquiries, some emails were unfortunately filtered into our spam folder, and yours was among them—we’re very sorry for the inconvenience.

We’ve sent you an email with a copy of your order record for your reference. Your order is still in production, and now that your email address has been added, you will begin receiving notifications once the shipment process starts.

Thank you so much for your patience and understanding.

Warmly,
COCO Jewelry Team

Rated 1 out of 5 stars

Have not received bracelet

Have not received bracelet

October 10, 2025
Cocojewelry logo

Reply from Cocojewelry

Hello Gerri,

Thank you for your feedback, we’re really sorry to hear about your experience.

We’ve sent you an email to help resolve the issue with your order. In our message, we shared that the package was marked as delivered on the October 17, 2025, along with the tracking details and proof of delivery from the courier.

We kindly ask that you review the information provided and confirm the details so we can thoroughly investigate this further if needed.

We appreciate your cooperation and look forward to resolving this for you as quickly as possible.

Warmly,
COCO Jewelry Team

Rated 5 out of 5 stars

I’m very happy with my purchase

I’m very happy with my purchase! The first ring I ordered was a bit too big, but the company was extremely helpful and quickly sent me the right size. The new one fits perfectly and looks beautiful. Great quality and excellent customer service! Highly recommend!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Don't Question It, Just Buy Them!

So I stumbled across this jewelry by accident, just doom scrolling, and I saw it. I hadn't even started to think about what to get my mom for mother's day, but when I saw the rings, I knew. That was her gift. I excitedly texted my mom asking for her ring size, then realized. I can't just get me one daughter ring, so I ordered my sister one too. I was really iffy at first, but lemme tell y'all, don't be! I got our rings in the mail. They are absolutely beautiful! The website doesn't give them justice! Their customer service is exceptional too! I accidentally ordered the wrong size for myself and they were more than happy to help get my correct size to me.
The couple of downfalls- one was that I couldn't automatically send my mom and sister their rings, I had to mail them all to myself, now I'm having to figure out how to mail them their rings since I'm 9hrs from home at st jude and I'm not sure when my son is done with treatment so I cant just wait til I see em again. Also, there needs to be different options on what the daughter rings say that way you can pick different things. So if you have multiple daughters/sisters, they all aren't saying the same thing.

Other than those teeny tiny ideas, the rest has been beyond amazing! If I could give them something higher than a 5 I definitely would!

You guys have gained a very loyal customer!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

The Daisy Mom/Daughter ring

The "Love from Mom - I think about you every Daisy Ring" is so cute! Both of my daughters loved it and it was a special keepsake for their wedding days. When one size wasn't quite right, the company quickly helped me with an exchange in time for the wedding day!

April 6, 2026
Unprompted review
Rated 1 out of 5 stars
Cocojewelry logo

Reply from Cocojewelry

Hello Courtney,

Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced. As agreed, we have processed the refund for your order, and out of goodwill we wanted to make things right since the package was sent to your old address listed in the order record.
We truly appreciate your understanding and patience throughout this process.
Warm regards,
COCO Jewelry Team

Rated 5 out of 5 stars

Beautiful Quality Jewelry!

This company is wonderful! From the date of purchase, I received the ring quickly and it was a beautifully stunning piece of jewelry. The packaging was above and beyond with a cute card in a decorative slip envelope atop a sturdy, quality, classy gift box adorned with a red ribbon. The quality of the ring and packaging was much better than I had expected! I will definitely be going back to order additional pieces!

April 2, 2026
Unprompted review

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