Seems like they have closed the business. I ordered £346 of coconut bowls and have not received anything and no response from the customer service despite multiple emails and messages via their websit... See more
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See what reviewers are saying
Coconut bowls bowls, bamboo smoothie cups, bamboo cutlery, smoothie scoop, bamboo straws, eco friendly storage bags for my fruit and veg and delicious smelling reusable coconut candles - Ive purchased... See more
Company replied
Terrible customer service! Fancy Instagram posts and pretty website but all surface level. A Jumbo Bowl broke on the second use with lukewarm food. Sent three emails over 1 and a half weeks, no reply.... See more
The delivery was very fast. Received the shipment within 5 days of the order but some of the ordered items were missing from the shipment. Contacted company through email, waiting on their response. 3... See more
Company details
Written by the company
Coconut Bowls makes healthy eating and sustainable living fun and easy for everyone. Inspired to reduce waste, our story began when we discovered that billions of coconut shells are discarded and burned as waste each year. Since 2016 we've reclaimed millions of coconut shells and turned them into beautiful bowls with the help of local artisans.
Contact info
5651 Rickenbacker Rd, 90201, Los Angeles, United States
- customercare@coconutbowls.com
- coconutbowls.com
2.2
Poor
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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All the bowls I purchased are cracked
All the bowls I purchased are cracked. Terrible customer service. Never got a response to my complaint. Do yourself a favor and refrain from buying trash.
January 11, 2020
Unprompted review
They do not honor their satisfaction…
They do not honor their satisfaction guarantee. I have written multiple times and they send stock answers that didn’t apply to my problem. Eventually they have said they will give me a voucher for part of the money I spent. But of course, now the items are not on sale and I’d have to pay shipping again. Then, when you read the fine print, you have to return in the original packing, so I guess you better keep the box and packing materials! I’m not happy at all with my purchase. 2 bowls were cracked, which they said was shipping damage and I should have bought the shipping insurance. I paid for 2 bowls to be personalized and the writing is so small and dark, you can hardly see it. They said this was my fault because I didn’t choose the large font size....guess I blew it there too! One of my bowls wobbles, doesn’t sit straight. I purchased 4 bowls and they are all way different in size. They sweat with food in them. I would purchase coconut bowls elsewhere....a quick search on amazon took me to some beautiful ones, for less.
January 9, 2020
Unprompted review
BLACK FRIDAY SCAM
I've purchased something with a 'Black Friday/Week' discount, and ...strange twist of fate... 75% (!) of my order has quality issues.
First they told me about the Lifetime Guarantee and offered me a store credit.
I thought, that Lifetime Guarantee is for users only. I'm not a user yet, simply because I didn't even get a chance to use these beauties.
From a legal perspective I'm still waiting to complete my order, which was 4 Jumbo Plant Proof coconut bowls. Since they confirmed my order, they have a legal obligation to get me 4 of these -
new and in unbroken condition. By far, they accomplish this in 25% only, because only one bowl is ok.
Speaking of store credit. Let's just do the quick math:
I've purchased one piece with 25% discount (applicable for all items on the web store - so it's not a SALE item), and additional discount for buying 4 pieces at once...let's call it bundel discount. My point is that I've purchase Jumbo Plant Proof Coconut Bowls for €7,85 per piece.
There is no option right now, to get the same bowl for that price, especially that they are no longer available solo. Now, they selling it in combo's for €24,95 per set. So if I want to complete my order with three of these, I need to pay €67,37 (shipping cost for free with such an expensive purchase). Buying cheaper items I need to pay shipping cost....yeah...AGAIN!
When I offered 3 resasonable (in my opinion) options :
1)to send me 3 x Jumbo Coconut Plant Proof Coconut Bowls
or
2)to give me reasonable store credit, that let me purchase 3 new Jumbo PP bowls
or
3)to get me my money back to my credit card,
they told me that I can only get a store credit which is the price I've paid for the items that were broken minus the shipping costs.
It also seems to be the problem, that I didn't add Route shipping insurance, because as they said "shipping couriers can be rough".
Shipping couriers can be rough - right, they were so rough that they damaged 75 % of my order made from WOOD, but at the same time, more fragile PAPER box is not damaged at all! When I get the package the coconut bowls were originally wrapped in paper, there was no additional protecting/filling material in the box, no "FRAGILE" label print on the box, and the box itself wasn't broken or damaged at all, so I doubt they were damaged in transit (still got the pictures and also the box itself).
I'm shopping online all the time, never using any extra insurance, and that is the first time, I've got situation like this - when a company refuse to take responsibility for they own mistakes!
I've order 4 bowls, I've paid for them, but I only get one! If I want the other 3, i need to pay MUCH MORE MONEY and another SHIPPING COSTS! I feel SCAMMED!!! I would never recommend this comany to anyone!
LESSON FROM THIS CASE:
You can recognize an honest company only when things go wrong... by the way how they fix the problems. With Coconutbowls.com I JUST FEEL SCAMMED!!! Yep....right before Christmas!!! Ho ho ho.... no "gesture of a goodwill due to the upcoming holiday season this time" - Anastacia Clark (from previous complain)...You were the lucky one...
PS. Also don't believe in their great reviews on their webside - I've just noticed that they continue deleting my bad review. So they probably do so with all bad reviews. Not just a Black Friday discount SCAM but they also manipulating reviews.
December 9, 2019
Unprompted review
Reply from Coconut Bowls
Hi Natalia, my name is Jake - I'm the founder of Coconut Bowls stepping in to assist. First of all, I'd like to apologize for your experience with us, and let you know that I'm going to personally assist to ensure you feel like a valued customer.
I'd like to address the 2 key issues here, to help explain the situation.
#1 - Products damaged in transit. When products are damaged during shipping the responsibility falls on the courier, and couriers take 30 days or more to acknowledge damage and provide a credit. We offer Route Shipping Insurance for less than $1 to insure your order. When checking out, this option is automatically selected and it appears you have unchecked this option and agreed to the following statement. *With no shipping protection, your order is not covered for loss, damage, or theft. Any claims on un-protected orders are the responsibility of the shipping courier.
I understand you are frustrated, but this is part of our shipping policy. Now, of course when something is damaged in transit to you, it is not your fault and you should not have to accept responsibility. Which is why we offer to facilitate the claim with the courier on your behalf. It just means that we cannot replace your products immediately, as if you had of opted to include shipping insurance.
#2 - We do not delete reviews, reviews are published 7 days after being received, this is a moderation period so that we can attempt to solve any undesirable customer experiences - like yours, which has been escalated to me.
Nevertheless, I want to assure you that you will receive the products that you paid for. I have issues a replacement for the 3 damaged in transit products and we will proceed with the claim with the courier internally.
Thank you for your review, as it helps us identify ways that we can improve as a company.
With kindness,
Jake
They steal your money if you do a return!
I returned my order and I paid to ship it back. This company charged me money to put this order back on their shelves and then said oh and you got free shipping but we are going to charge you a fee for that. I have never done business with the company that charges you to put it back on your shelf and then charge you a fee for their free shipping on an order that I made that got me free shipping. Then I had to use my own money that's not getting refunded to ship the product back. I will never do business with this company again. They still your money and do not refund you your full amount that you paid. It sickens me and then they tell you what we're a small business. I'm all for small businesses and I will support them but I will not support a small business that rips people off.
November 18, 2019
Unprompted review
Reply from Coconut Bowls
My name is Jake, I am the founder of Coconut Bowls, responding to Anastacia on behalf of our support team here.
I can understand customers frustration, and apologize that she feels dissatisfied with the outcome. I wanted to share some further information with regards to our policies, which is common practice for online retailers.
1. We do not accept returns for sale items. This is noted in the shipping and returns policy on the product page of the Natural Coconut Bowls customer ordered. See here https://www.coconutbowls.com/products/natural-coconut-bowls-4
Our team have allowed a return on this occasion as a gesture of goodwill due to the upcoming holiday season, and as the customer planned to gift these.
2. Our returns policy states the following. "Customers are responsible for all return shipping charges except for faulty items or products damaged in transit. Shipping, handling fees and taxes are non-refundable." See here https://www.coconutbowls.com/pages/returns
As per our policy, we refunded customers order, less the flat $7.95 shipping fee which we apply to all orders.
For more information on our policies, please feel free to contact customercare@coconutbowls.com
I love this company
I love Coconut Bowls so much, their products and mission are amazing.
July 23, 2019
Unprompted review
Steals your money....
No answer when you contact them and I got no email telling me that they sent or received my order.. Wouldn't buy there again..
May 14, 2018
Unprompted review
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