Scam company Purchased some bitcoin, no problem letting me deposit, what a surprise. But when I want to send to my ledger address account suspended. I Made contact four days ago and althoug... See more
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By far my favourite exchange in the UK - genuine company and good people - particularly compared to alot of the faceless casinos out there constantly shilling their altcoin collection! Easy to use int... See more
Company replied
Had a couple of queries re using the platform when I first got my account set up, had a reply within the day every time and my questions were soon answered. The platform is nicely laid out and not com... See more
Company replied
Ive been a CoinCorner follower for a while. I found their good humour and down to earth approach quite attractive, compared to a lot of crypto related messaging. I finally got an account, by default,... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Cryptocurrency Service
- Currency Exchange Service
- e-Commerce Solution Provider
- Financial Institution
Contact info
18c Carrs Lane, Tromode, Douglas, Isle of Man, IM4 4RG, Douglas, United Kingdom
- +44 333 344 7514
- trustpilot@coincorner.com
- coincorner.com
You should know
3.3
Average
943 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 14% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super customer service.
I've signed up previously with some large exchanges over the pond. Looking somewhere closer to home, I found CoinCorner. Dealing with their Customer Service people has been uniformly excellent. Polite, prompt, and well-informed, their staff really shine. Full marks.
June 8, 2023
Unprompted review
Reply from CoinCorner
Hello,
Thanks for leaving a 5* review! We're delighted that you have been impressed with the support received from our team since deciding to give CoinCorner a try, we'll be sure to pass this on to them. We're glad you're happy with the service we provide and our platform, and we hope that means you'll be back using us in the future.
CoinCorner
Love coincorner I would recommend coincorner to…
I would recommend coincorner to everyone as I have to my family and friends they are very helpful in explaining bitcoin and how it works any query i have had has been explained very quickly and all transactions are completed promptly
June 1, 2023
Unprompted review
Reply from CoinCorner
Hi Barry,
Thanks for leaving a 5* review! It's great to hear that you're happy with the service we provide, and we love to hear from users who have went on to recommend our platform to friends and family.
We hope to see you back on the website soon.
CoinCorner
V fast to respond to problems
V fast to respond to problems; simple to use. Reliable and quick.
June 5, 2023
Unprompted review
Reply from CoinCorner
Hi Jess,
Thanks for leaving a 5* review! We're delighted to see that you're happy with the service that CoinCorner provides, and we hope to be welcoming you back on to our site again in the near future.
CoinCorner
Terrible platform
I am having the same issue as I see another review. I sent GBP12K from the same saved bank account I always send from and now being requested for my life accounts to explain where I got the money from because their partner bank apparently requires it. It is ridiculous and a complete mockery of having the platform to purchase crypto in the first place, since by the time the money is ready, it could well be too late for my transaction. I will search for another platform, unless this is resolved pretty quickly now Ive sent a ton of bank statements to them.
May 23, 2023
Unprompted review
Reply from CoinCorner
Hi Jeanette
Sorry to hear you had a bad experience whilst using our platform. These type of checks are standard across our industry and something we are required to comply with in order to meet our regulatory obligations. I'm pleased to see we were able to resolve the matter within a few hours of being provided with the supporting documentation from you and appreciate your co-operation in doing so.
CoinCorner
I would give no stars if that was an…
I would give no stars if that was an option. I sent £10k to CoinCorner on the 24th March. They wanted proof of funds which meant a lot of paperwork showing the line of funds from my inheritance from South Africa (for a lot more than £10k). I didn’t feel comfortable sharing this information as it felt too revealing. Ross said they couldn’t process the funds without the information, which is fair enough. I then asked for my funds (in pounds, not bitcoin) to be returned to my Revolut account. They initially said that Revolut won’t accept the return of funds. I had long conversations with Revolut and they said they had no record of refusing a return of funds. I have subsequently emailed Ross and their contact centre 21 times!!!!! I am still awaiting a return of my money. It’s been five weeks and they are simply not responding to any of my numerous messages over the last week.
My next stop is the financial conduct authority to try and get my money back.
Not one for writing negative reviews, however I see that they respond to the reviews on Trustpilot so hoping that I might get a response too!
Don’t go near them!
May 3, 2023
Unprompted review
Reply from CoinCorner
Hi Melissa,
Sorry to hear you haven't had a great experience using CoinCorner. It looks like you've had an update from our support team now but, just in case you haven't seen it yet, we did request the return of your funds when you requested the same from us.
Our banking partner are clearly having some issues with the return of the funds to your Revolut account, and our team are chasing them regularly for updates to try and get your funds returned to you. We hope that our bank and Revolut are able to get this sorted soon and get the funds sent back.
Since our support team have responded to you now we'll leave this with them, and they'll try and keep you better updated going forward if and when they get updates from their correspondence with our banking partner.
CoinCorner
The support is always really good
The support is always really good, used support a few times, and they are really helpful, quick and easy bitcoin and it's just a great platform tbh
May 2, 2023
Unprompted review
Reply from CoinCorner
Hi Shannon,
Thanks for leaving a review! It's great to see that you're a fan of the CoinCorner platform, and we'll be sure to let the support team know your feedback regarding the help they've given when required.
CoinCorner
A safe and securely run service.
A safe and securely run service.
Highly recommended
April 30, 2023
Unprompted review
Reply from CoinCorner
Hi Sheffinator
Thanks very much for leaving us a 5* review. We're glad you've enjoyed using our service and hope to continuing serving you for many years to come.
CoinCorner
Great company in the uk that is helping…
Great company in the uk that is helping to build a bitcoin future
May 1, 2023
Unprompted review
Reply from CoinCorner
Hi Henry,
Thanks for leaving a 5* review! It's always nice to see positive feedback from customers who are happy with the service we provide and what we do.
We hope to see you back using the platform again soon.
CoinCorner
Great
I've been using the site since they took over coinfloor, around a couple years ago. Simple to use, low fees, good support. Keep up the good work
March 14, 2023
Unprompted review
Reply from CoinCorner
Hi Victor
Thanks very much for your kind review. We're pleased to hear you're happy with our service and look forward to serving you as a customer, hopefully for many years to come.
CoinCorner
Excellent service
Excellent service, very helpful, knew exactly what I wanted. Good support - does what it says on the can. Used to purchase bitcoin via CC after verification.
March 1, 2023
Unprompted review
Reply from CoinCorner
Hi Carlos,
Thanks for leaving a 5* review! It's great to see you were happy with our platform and our service, and we'll be sure to pass this feedback on to the team.
We hope to see you back using CoinCorner in the future, have a great weekend.
CoinCorner
Excellent Company for Online Payments
I signed up with CoinCorner for my online business to take Crypto payments, and the sales team were very responsive and extremely helpful. This personal touch for me was invaluable, we invoiced our first customer to pay with Bitcoin and the money was in the business account within 24 hours. So far the impression of CoinCorner is that they are a very professional and customer-oriented company with all the features we need to take online payments.
February 14, 2023
Unprompted review
Reply from CoinCorner
Hi Paul
Thanks very much for leaving us a 5* review. Glad to hear you are successfully up and running and accepting bitcoin payments at your business. We'll be sure to pass your kind words on to our merchant team regarding your experience with getting set up.
CoinCorner
Fast and professional response from the…
Fast and professional response from the support team.
February 2, 2023
Unprompted review
Reply from CoinCorner
Hi Ryan,
Thanks for leaving a 5* review, we're delighted to see you were happy with the assistance you received from our support team and will be sure to pass this feedback on to them.
Have a great weekend.
CoinCorner
Poor value – there are much better options
I opened an account with CoinCorner, and then closed it when I realised this exchange was not for me. Compared with the major exchanges you will pay quite a bit more for your Bitcoin, and sell it for a less. Today the price difference between CoinCorner prices and Bitstamp is around £300 for 1BTC, whether you are buying or selling. Also the trading commission is higher, on CoinCorner it's 1% for larger trades, even more for small ones. Bitstamp for example has no commission on trades of up to $1000 per month, after that the rate starts at 0.3% decreasing on a sliding scale for larger trades.
It looks as if CoinCorner makes its money out of arbitrage – if you want to buy crypto, it simple buys it for less elsewhere and sells it to you for a profit. Why wouldn't it?
Also it has very few features, particularly it lacks analytical tools. This appears to be an exchange for hobbyists trading with very small amounts.
It does look simple to use, which is good, but that applies to most of the big exchanges now.
So I can't recommend CoinCorner, it's just poor value. There are much better options elsewhere.
January 30, 2023
Unprompted review
Reply from CoinCorner
Hi,
Thank you for leaving us a review.
It is worth noting that Bitstamp is a fundamentally different business model to ours. They offer a peer-to-peer matching service, whereas we operate on a brokerage model, where we back out to a number of different liquidity providers that are used by the top 25 exchanges. Our prices are therefore in line with most of the major exchanges.
Bitstamp are a trading platform offering dozens of different crypto assets as well as yield products. We are a Bitcoin exchange that believes in Bitcoin as a superior monetary technology and long-term asset. We encourage self-custody, as well as creating a Bitcoin circular economy through regular spending of bitcoin in the real world. It is by design therefore that we do not offer analytical trading tools. We have however designed and launched the world’s first contactless Bitcoin Lightning card – the Bolt Card; are the first company outside the US to offer cheap and easy remittances via the Lightning Network to Kenya, Ghana, Nigeria, Philippines and working on more; the first company to offer recurring Lightning payments; bitcoin cashback through over a thousand retailers; CoinCorner Checkout service for merchants to easily accept bitcoin payments and much more to come.
Bitstamp’s fee schedule is also different to ours. Whilst some of their fees are lower, partly due to their high volume trading model, they have higher fees than us in some other areas; fiat withdrawals for example.
I hope the above helps explain the differences between the two models and the type of business CoinCorner aims to be.
CoinCorner
Helpful guide
What better recommendation than Bitcoin Magazine to buy bitcoin, which is where i heard about them.
Its been a pleasure from the beginning with help from CoinCorner with any queries and then extra advice.
January 28, 2023
Unprompted review
Reply from CoinCorner
Hi Keith,
Thanks for leaving a 5* review! It's great to see that you've had a good experience using our platform, and we'll be sure to let the team know you are happy with the assistance you've had when necessary too.
We look forward to seeing you back on the platform soon.
CoinCorner
Best UK Bitcoin exchange
The best place to buy Bitcoin in the UK. Great podcast, blog, user friendly website, and the team are great. 100% recommended.
January 20, 2023
Unprompted review
Reply from CoinCorner
Hi,
Thanks very much for leaving us a 5* review. We're glad you're enjoying the Britcoiners podcast and all our other services. Always nice to hear such positive feedback.
CoinCorner
Stealing from inactive accounts
I just received an email from them telling me they're going to charge me for NOT using my account. No monetary account should be doing this and the fact they think they can get away with stealing money from people who don't use (and probably have forgotten) they have an account says all it needs to say. It's scummy and should be illegal, and they're counting on the laziness of people to allow them to steal money. Pathetic behaviour by a disgusting comapny
January 8, 2023
Unprompted review
Reply from CoinCorner
Hi Deus
Thank you for your feedback regarding the email you received. Inactive account fees are quoted in our terms of service, which all users agree to when opening an account with us. We will always contact customers well in advance of any fees being charged to notify them and advise what they can do to prevent this. All that is required is to log into your account once on either the website or mobile app and this will reset the account as active for a further 24 months. We also encourage users who are comfortable doing so to withdraw their bitcoin to self-custody rather than leaving funds on the platform.
CoinCorner
Excellent service and staff
Patient and helpful (even when the user may be at fault).
Great service and friendly staff. They make things simple and easy.
Recommended for all users new and old.
December 15, 2022
Unprompted review
Reply from CoinCorner
Hi,
Thanks very much for leaving us a 5* review. We're glad we were able to get the issue resolved for you and that you found our support service friendly and helpful. We look forward to having you as a customer for many years to come.
CoinCorner
Great customer service
Great customer service, when socks hadn’t arrived, and problem sorted and I received socks next day. Really good, Thankyou,
December 14, 2022
Unprompted review
Reply from CoinCorner
Hi Ed,
Thanks for leaving a 5* review! We're delighted to see that you were happy with the customer service provided and we'll be sure to pass this on to the team.
CoinCorner
Great personal service
Great personal service, with reassuring level of explanation, and expertise, when a transaction was held up. I'd give it a 5, if only they had support available 24/7.
November 14, 2022
Unprompted review
Reply from CoinCorner
Hi Matthew,
Thanks for leaving a review! We're delighted to see that you were happy with the support and service you received and, while we don't have 24 hour support, our team are working hard to get our support offering automated as best as we can to make sure that queries outside of office hours can be easily answered without having to wait for us to get back to the office.
CoinCorner
Excellent back office support via help desk
I was having trouble getting my account authorised due to me mistakenly uploading an out of date passport. I contacted the help desk and dealt with Adam, who was excellent. His response was quick and extremely helpful, including getting his tech team involved to finally resolve the issue. Always good to deal with real people rather than automated responses.
October 25, 2022
Unprompted review
Reply from CoinCorner
Hi Nigel
Thanks very much for leaving us a 5* review. Glad we were able to help and get your account set up. Look forward to having you as a customer.
CoinCorner
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