CoinCraddle 

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See what reviewers are saying

Rated 5 out of 5 stars

Good exchange service. I read the reviews, decided to use it and absolutely did not regret it. The course is market, the commission is small, and registration is not required. What could be better? Be... See more

Company replied

Rated 5 out of 5 stars

This exchange pleasantly surprised me with its speed and convenience. The rates are among the most competitive, and the fees are minimal. Support is always available and ready to help in any situation... See more

Company replied

Rated 1 out of 5 stars

Both times I used this exchange it was denied for "AML fail" and delayed over 24 hours for a refund. DO NOT USE.

Company replied

Rated 5 out of 5 stars

Convenient service for currency exchange, simple interface. Fast exchange rate, there were no delays. I am glad that it is possible to perform operations at any time of the day, even at night.

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

CoinCraddle is constantly developing cryptocurrency and token exchange platform. Our mission is to enable millions of users around the world to exchange their crypto-assets in a freely, anonymously and most importantly safe way. The platform is fully automatic, where in a couple of clicks you can exchange at the most favorable exchange rate. We also give our users an opportunity to earn additionally through the elaborate system of cashback and affiliate program. We are always open to your comments and suggestions.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Both times I used this exchange it was…

Both times I used this exchange it was denied for "AML fail" and delayed over 24 hours for a refund. DO NOT USE.

April 10, 2026
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback.

We understand that such an experience can be frustrating. Please note that our service operates in strict accordance with AML policies and international compliance requirements. These checks are essential to ensure the safety of our users’ funds and to prevent illegal activities.

In some cases, transactions may be temporarily paused for additional review, which can affect processing times. However, we always aim to complete these procedures as quickly as possible and ensure refunds are handled in line with our policies.

If you have any questions regarding a specific transaction, please feel free to contact our support team and we’ll be happy to assist you.

Rated 5 out of 5 stars

I have checked around 10 different…

I have checked around 10 different exchanges like this before giving one a go. I picked this one because of: 1. There is a direct link to trustpilot reviews on their website instead of simple picture of trustpilot reviews on other exchanges 2. There is a decent limit for swaps without KYC 3. Xmr swaps without KYC 4. I have reached out to support before making a swap just to test out the speed of their support staff just in case of smth goes wrong during the swap. They replied within 45 seconds which i find impressive.
Overall, i am very pleased with my experience with coincraddle.

March 21, 2026
Unprompted review
Rated 2 out of 5 stars

Swap took 6 days after sending 4 email to support.

Swap was made on Nov 18 and stuck in the sending. After 6 days and 4 emails to support, the issue was resolved.

November 18, 2025
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello!
Thank you for sharing your feedback.

We’re very sorry that your swap got stuck and that the resolution took longer than it should have. This is definitely not the level of speed and support we aim to provide.

We have already conducted an internal investigation and identified the cause of the delayed response. Going forward, we promise that situations like this will not happen again, and our clients will continue to receive our key advantages — fast replies and high-speed swaps.

Thank you for your patience and for giving us feedback — it genuinely helps us improve.

Rated 1 out of 5 stars

They stolen my money

They stolen my money ! For 9 hours I am waiting and they are not sending them. Support ignoring me . I don’t know what to do…

February 3, 2025
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Greetings, sir!

Our technical team is on call 24/7 and we are working on your application. I see that our colleagues have discussed with you via chat support and a response has been provided. Let me duplicate the reason of suspension related to your exchange: unfortunately, due to a technical fault, the exchange could not proceed.

The team is already processed the withdrawal. We'll provide the txid via support channel if you're ok with it.

We're really appreciate your patience and hope for your understanding

Regards,
CoinCraddle

Rated 5 out of 5 stars

This exchange pleasantly surprised me…

This exchange pleasantly surprised me with its speed and convenience. The rates are among the most competitive, and the fees are minimal. Support is always available and ready to help in any situation. Reliable and secure service!

December 10, 2024
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Thank you for your positive review.

We’re glad to hear that you appreciated the speed, convenience, and competitive rates of our service.
At CoinCraddle, we continuously work to maintain reliability, security, and responsive support for every user.

Sincerely,
The CoinCraddle Team

Rated 5 out of 5 stars

This exchange exceeded all my…

This exchange exceeded all my expectations! Transactions are instant, and the fees are among the lowest on the market. Support is always quick to resolve any issues. I recommend it to everyone looking for a reliable and fast service!

December 9, 2024
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Thank you for your feedback.

We appreciate your trust and are pleased to know that your experience with CoinCraddle met your expectations.
Providing fast transactions, transparent fees, and responsive support is our priority, and we’re glad it made a positive impression.

Sincerely,
The CoinCraddle Team

Rated 1 out of 5 stars

froze my exchange for no reason and refuse to help

froze my exchange and blocked all my support emails despite sending clear evidence that i wasn't money laundering, no other exchange has rejected money from that address, sent clear proof that the money was from the hyperliquid airdrop which everybody knows about but was ignored. it's been over a week now and no reply, despite sending them every tx hash involved from claiming the airdrop to sending funds to the exchange.

November 29, 2024
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Good afternoon, John Williams.

We have checked the information and unfortunately we have not found any messages from you. Please contact us via any convenient communication channel, chat on the website or telegram.

We will be happy to help sort out the situation.

Regards, CoinCraddle

Rated 5 out of 5 stars

I like this exchanger

I like this exchanger. There is a good rate for cryptocurrencies and many different pairs for exchange. The service itself is convenient and understandable.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

You rarely find exchangers that work…

You rarely find exchangers that work honestly and transparently. This one pleasantly surprised me. I didn't see any hidden fees or undervaluation. Decent service.

November 10, 2023
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards, CoinCraddle team

Rated 5 out of 5 stars

Simple and intuitive

Simple and intuitive. I know that the operation will definitely take place and my funds will not be lost anywhere. I recommend him to friends and family.

October 4, 2023
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards, CoinCraddle team

Rated 5 out of 5 stars

Cool cryptocurrency exchanger without…

Cool cryptocurrency exchanger without registration! The best rates and super-fast transactions.

May 31, 2023
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards, CoinCraddle team

Rated 5 out of 5 stars

Good exchange service

Good exchange service. I read the reviews, decided to use it and absolutely did not regret it. The course is market, the commission is small, and registration is not required. What could be better? Beginners will also be able to cope, as the interface here is intuitive.

February 6, 2023
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards, CoinCraddle team

Rated 5 out of 5 stars

Convenient service for currency…

Convenient service for currency exchange, simple interface. Fast exchange rate, there were no delays. I am glad that it is possible to perform operations at any time of the day, even at night.

February 2, 2023
Unprompted review
CoinCraddle logo

Reply from CoinCraddle

Hello,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
CoinCraddle team

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