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Rated 3 out of 5 stars

I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more

Rated 4 out of 5 stars

Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more

Company replied

Rated 1 out of 5 stars

No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more

Company replied

Rated 5 out of 5 stars

I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more

Company details

  1. Cryptocurrency Service

Written by the company

Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.


Contact info

You should know

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Cards get flagged

Used multiple times but after my like 5th attempt it got declined but balance is deducted and told will be refunded. Really annoying 😑

September 26, 2025
CoinGate logo

Reply from CoinGate

Dear Customer,

We understand your frustration, and we’re sorry for the inconvenience. Please note that these payments are handled by our payment processor, and transactions can be declined for various reasons. Unfortunately, we cannot specify the exact reason or authorization checks that caused this issue.

You can try using a different payment card or an alternative payment method to complete your purchase. We appreciate your understanding and patience.

Best regards,
Coingate Gift Cards Team

Rated 5 out of 5 stars

i bought a rewarble super gift card…

i bought a rewarble super gift card from coingate and paid with ltc it was to good that i can pay with crypto and i waited 4 minute for thm to recive the paiment and then they sended my code and i bought a virtuale visa from rewarble this is the best server especialy there is a lot of giftcards love buying from coingate fast and secure !!!!!

September 28, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Thanks! Glad LTC worked smoothly for you. Appreciate the love!

– CoinGate Gift Cards

Rated 4 out of 5 stars

Solved

Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve.

Edit a few hours later: Their support has marked the ticked solved while solving nothing and sending me to some page with articles.

Problem solved with supplier tech team. Managed to use gift cards.

September 27, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Dear Customer,

Thank you for your update. We’re glad to hear that the issue with your gift cards was resolved with the supplier’s technical team and that you were able to use them successfully.

We appreciate your patience while the matter was being investigated and resolved.

Coingate Gift Cards Team

Rated 2 out of 5 stars

Proceed with caution...

Proceed with caution.... They were offering a 1.24% deal. I processed the transaction to get the amount I need. They didn't honour the amount I was supposed to get.

Now I need to redo the transaction so they can get additional fees.

Update
The company reached out to address my concerns and provided voucher. They explained the situation. Which I now understood and makes sense.

Still proceed with caution, you will see random numbers on the screen, with little context, it is possible you could make the wrong assumption.

Also, no way to remove payment information.

September 22, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Dear Customer,

We’re sorry for your experience. Our customer service representative has informed us they assisted you with the order page and payment information issues. We hope that resolved everything. If not, please continue the conversation on our support channel so we can assist you further.

The Coingate Gift Cards Team

Rated 1 out of 5 stars

scam 100% scam

scam 100% scam

September 23, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Dear Customer,

We’re sorry to hear about your experience. Unfortunately, we were unable to locate your order with the information provided. Please contact us directly at https://support.coingate.gift with your order details so we can investigate and assist you further.

The Coingate Gift Cards Team

Rated 5 out of 5 stars

I was surprised how user friendly the…

I was surprised how user friendly the site was after viewing the video, I expected some major confusion on my part. But it turned out the instructions given on the site was much better in my opinion!

September 18, 2025
CoinGate logo

Reply from CoinGate

Thanks! Glad the instructions made it easy. Appreciate the feedback!

– CoinGate Gift Cards

Rated 5 out of 5 stars

I would give a 5 star

I would give a 5 star, it was so quick and nice, but I used a 52€ gift card, made a purchase around 55$ the remaining amount is lost wasn't added to my account or refunded.

Edit: quick respomse and problem solving, now this is my favourite site to get my gift cards from!

September 16, 2025
CoinGate logo

Reply from CoinGate

Hello,

Thank you for taking the time to write a review.

The terms and conditions for this voucher state that the balance does not roll over, so we advise using it all in one go.

That being said, everyone makes mistakes.

Please check your email, our team have sent you something special.

Kind Regards

Kind Regards

Rated 1 out of 5 stars

It’s been the ninth day since my issue…

It’s been the ninth day since my issue started. I’m counting only business days. The problem still hasn’t been resolved in any way. No timelines are being given to me. I’m still waiting for my $100, which I spent on a gift card on this site, and I haven’t received any feedback so far. Terrible service. They just keep feeding me promises and never tell me how long I’m supposed to wait.”

Update. The ninth day has passed, and I still haven’t received a response from support. So, we’re smoothly moving into the tenth day of trying to resolve this issue. This is simply the worst service I’ve ever experienced.

Update 2. I finally got a reply from support: ‘Please see the response from our supplier. Based on the provided screenshot, the problem is related to the account region. Specifically, the customer does not have a USD wallet on their Steam account, which is required to activate this code. Please make sure the code is activated on a Steam account with the correct currency.’

Well, I chose the worldwide region, and my profile is set to Ukraine. Where exactly am I supposed to see this supplier’s response? I didn’t get anything by email, and in the support dialog there’s nothing except this message! And yes, the dialog was immediately closed!! I wrote a reply, and now I’m waiting another 9 days for an answer!!! This is just a garbage platform!

September 6, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Hello,

We are sorry the problem is still ongoing. In cases such as yours, it is important that we understand the reason behind the error. Rest assured, we will investigate to the fullest extent.

Our team is still investigating this. To avoid these kinds of issues, we strongly suggest that the account region and your actual physical location match and that the currency of the card you are purchasing also matches.

Further follow-ups will be sent to your support ticket.

Kind Regards

Rated 1 out of 5 stars

i bougth the disocrd nitro twice and…

i bougth the disocrd nitro twice and both of the time it didnt let me entre the nitro code even when i bougth 2 they both doesnt work

September 15, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Hello,

Our Discord cards come with specific instructions; the code can not just be uploaded to the Discord site.

If you have not already done so, please contact our support for assistance. Remember to provide your order number to help speed this up.

Kind Regards

Rated 1 out of 5 stars

I purchased a Steam gift card expecting…

I purchased a Steam gift card expecting to receive the code within 5–10 minutes, but it took nearly 17 hours for the code to be delivered. The delay was very inconvenient, and the support team provided little to no help in resolving the issue

September 13, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Hello,

We are sorry to hear of the delay,

Sometimes, things do not go smoothly, but we have systems in place to automatically resolve problems so you do not need to wait for the support team to fix them.

Kind Regards

Rated 5 out of 5 stars

steam gift card

amazing shop nice and cool and Easy shopping

September 12, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Thanks! Glad you enjoyed it.

– CoinGate Gift Cards

Rated 5 out of 5 stars

The team is great

The team is great — they respond quickly to help their clients. It’s very pleasant to work with them, and they handle issues in a constructive way. I highly recommend this service to everyone.

September 12, 2025
Unprompted review
CoinGate logo

Reply from CoinGate

Thanks! Really appreciate the kind words about the team.

– CoinGate Gift Cards

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