When I purchased from Coinmama a few years ago, everything went fine. Having not used their services since then, I recently tried to close my account. Because I was unable to close my account per thei... See more
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I made two USDC purchases less than 2 hours apart using the same method (Google Pay). • 70 ILS → ~16.5 USDC • 32 ILS → ~2 USDC That’s an insane fee difference, effectively 80–100% fees on... See more
Company replied
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. Al... See more
Company replied
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
Coinmama makes buying digital assets simple, smooth and secure from anywhere in the world. You can easily buy and sell cryptocurrencies with a host of convenient payment methods. Choose from a hand-selected range of top digital assets. Getting set up takes just a few minutes. The Coinmama Wallet offers one of the best self-custody solutions in the industry. Buy, sell, and securely store your crypto all in one easy-to-use app. Instant Bitcoin and Ethereum transactions. Easy setup. Bulletproof security. Coinmama's goal is to make things easy for our customers but, if you get stuck, Coinmama has the friendliest customer support team in the industry standing by 24/7. Crypto doesn’t need to be cryptic, which is why Coinmama has built a beginner-friendly platform, trusted by millions of loyal customers, that has stood the test of time.
Contact info
42 Pearse St., Dublin D02 YX88, Dublin, Ireland
- support@coinmama.com
- coinmama.com
3.4
Average
878 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment cleared from my bank account…
Payment cleared from my bank account with no confirmation or anything.
Can’t even get ahold of support besides waiting on an email.
Thought the process was supposed to be fast?
June 15, 2024
Unprompted review
Reply from Coinmama
We understand how concerning this must be, and we sincerely apologize for any delay in receiving confirmation. Payments typically process quickly, but in some cases, additional security checks or bank processing times may cause a short delay.
Our support team is actively assisting customers, and we appreciate your patience while waiting for a response. Please check your inbox (including spam/junk folders) for updates. If your payment has cleared but you haven't received confirmation, rest assured we're here to help resolve this as soon as possible.
Let us know if you need further assistance—we’re happy to assist.
Best regards,
The Coinmama Team
Truly awful
Truly awful. Made me wait 24h before buying, so I did. Paid them, ID verified, and they said you have to wait 24h before purchasing. Won't refund my money for 3 business days. Joke company
June 11, 2024
Unprompted review
Reply from Coinmama
We’re sorry to hear about your experience and understand your frustration. Our verification and processing times are in place to ensure security and compliance, but we apologize for any inconvenience caused.
If a purchase is delayed or cannot be completed, funds are automatically refunded to the original payment method. Processing times depend on the bank, but we assure you that no funds are ever withheld.
We appreciate your patience and are happy to assist if you have any further concerns. Please feel free to reach out.
Best regards,
The Coinmama Team
They took money from my bank but they…
They took money from my bank but they did not give me my cryptocurrency
Use coinmama at your own risk
May 29, 2024
Unprompted review
Reply from Coinmama
We understand how concerning this must be, and we sincerely apologize for any inconvenience. Please rest assured that Coinmama does not withhold funds or cryptocurrency. If a transaction is delayed, it may be due to verification issues, network congestion, or additional security checks.
If your payment was processed but you have not received your cryptocurrency, please reach out to our support team, and we will investigate this as a priority. We appreciate your patience and are here to help resolve this as soon as possible.
Best regards,
The Coinmama Team
How truthful are the negative feedbacks
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are negative than there are positive. I like to review the apps before I sign up and deposit a lot of money into my account. I’ve seen some of the reviews are about losing their money, so, how can I trust this app if this is a problem with other clients… I’d like and answer from Coinmama please.
May 25, 2024
Unprompted review
Reply from Coinmama
We appreciate your diligence in researching before signing up, and we completely understand your concerns. While we do see some negative feedback, we want to assure you that Coinmama is a legitimate and trusted platform that has been operating since 2013, serving millions of customers worldwide.
Many negative reviews come from misunderstandings around verification requirements, transaction processing times, or bank-related issues beyond our control. However, we take all feedback seriously and continuously work to improve our service.
We never withhold funds—if a transaction cannot be completed, payments are automatically refunded to the original method. Additionally, our support team is always available to assist with any issues.
We’d love the opportunity to provide you with a smooth and secure crypto experience. If you have any questions, feel free to reach out—we’re happy to help!
Best regards,
The Coinmama Team
CoinMama suspended their affiliate…
CoinMama suspended their affiliate program without warning. They claim to have "lifetime" commissions for referrals, but all of a sudden partners like me cannot even log in! I made hundreds of referrals for CoinMama. It's not just me too. They kicked everyone out without notice. I thought maybe it was a bug so I emailed them and waited patiently. They ignored my email about it too. They are too unserious and should not be trusted.
UPDATE JANUARY 2025:
My original review was from May 2024. I even waited a while before posting my original review to give them time. Their affiliate program just went down with no warning for EVERYONE. The login page entirely disappeared and they gave no support on the matter. Now, it's the end of January 2025 and they are finally getting around to a new affiliate program and replying to my review. They are so incompetent that it takes them several months to address the issue. Also, this has nothing to do with a missed email. Actually, Coinmama never replied to me about the issue! So they are trying to deflect here. All their affiliates lost a lot of time, effort, and commissions because of their negligence and incompetence.
May 21, 2024
Unprompted review
Reply from Coinmama
Dear Martin,
We appreciate your past partnership with CoinMama. We recently transitioned to a new affiliate program, which will be supported via Impact and officially launched in the next 3 weeks.
It seems you may have missed our email about this update, but we’ll send it again shortly.
We’d love to have you join our new program, where you can continue earning and gain even more. Feel free to reach out if you have any questions!
Best,
The CoinMama Team
Great until today
Everything had been great. Today they took money from my account and didn’t complete transaction. They said I needed verification and my account is disabled. So why take money if my account is disabled. And I’ve used them for dozens of transactions. So they say 1-3 business days for refund. So my money is gone for entire weekend.
May 2, 2024
Unprompted review
Reply from Coinmama
Dear Shital,
We’re sorry to hear about your experience. If verification was required, your transaction would have been placed on hold rather than completed. Any funds taken are automatically refunded within 1-3 business days, depending on your bank’s processing times.
We understand this can be frustrating, and we sincerely apologize for any inconvenience caused. Please reach out to support@coinmama.com if you need further assistance, and we’ll be happy to help.
Coinmama is AWESOME!
I've been using Coinmama for a couple of years now and their service has always been on point. The platform is user friendly and transactions are completed fast.
March 27, 2024
Unprompted review
Reply from Coinmama
Dear JD,
Thank you for your amazing feedback! 😊 We're thrilled to hear that you’ve had a great experience with Coinmama. Our goal is to make crypto transactions as smooth and fast as possible, and we’re happy to know we’ve met your expectations.
We truly appreciate your support and look forward to serving you for years to come! 🚀
CoinMama banned me for no reason and…
CoinMama banned me for no reason and they won't give me information on why. I have never used them before and this was my first time and they suspended my account.
March 26, 2024
Unprompted review
Reply from Coinmama
Dear Anon,
We understand your frustration and apologize for any confusion. Account restrictions can be due to security policies, and while we can’t always disclose specific details, we are happy to assist in reviewing your case.
Please reach out to support@coinmama.com so we can look into this further and provide clarity on the situation.
I am completely impressed with their…
I am completely impressed with their customer service and trustworthiness as a business. Second to none! and highly recommended!
March 7, 2024
Unprompted review
Reply from Coinmama
Wow! Thank you so much for your kind words. 😊 We take great pride in providing top-notch customer service and ensuring a trustworthy experience for our users.
We truly appreciate your recommendation and look forward to continuing to serve you! 🚀
The agent was so helpful and so…
The agent was so helpful and so communicative I didn't receive any difficultiesat all.
February 4, 2024
Unprompted review
Reply from Coinmama
Hi there,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
Looking forward to hearing from you again & Have a great day
- The Coinmama Team
Quick and painless
Quick and painless transaction once you get past the initial verification process. Fees are a little higher than some services I have used in the past, but still much less than using a Bitcoin ATM. Bitcoin was in my wallet and confirmed in less than 30 minutes, but that could depend on how heavy the traffic is at any given time. I will definitely use them again.
January 31, 2024
Unprompted review
Reply from Coinmama
Hello there,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Coinmama customer support
I interacted with Coinmama customer support and received very fast and accurate responses that allowed me to solve the issue
Thank you Connor!
January 19, 2024
Unprompted review
Reply from Coinmama
Hey there,
Thank you for leaving us a fantastic review, we truly appreciate you taking the time!
Our Customer service team is second to none because we understand that your time is valuable. Once we hear about any issues, we immediately take it on board and start to resolve the situation, providing transparency throughout to ensure your mind is at ease!
We would like to thank you again for writing such as kind review & we truly hope to see you back with us to continue your Coinmama journey ASAP!
Wishing you a wonderful day,
- The Coinmama Team
Excellent Customer Support response in…
Excellent Customer Support response in a very timely manner!!!
January 18, 2024
Unprompted review
Reply from Coinmama
Hello Chuck.
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. Efficiency is also our main priority here & we are glad you agree!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
Great Customer Service by Carl
A customer support officer by the name of Carl has made my experience with Coinmama such a breeze, he is always prompt in replying to my emails and is always very helpful. He is the BEST.
January 14, 2024
Unprompted review
Reply from Coinmama
Hi Madhu,
We take the best care of our customers because, without our amazing customers, Coinmama would not be here! We are more than happy to help out with whatever issue you may come across, no matter how big or small. We aim to get your coins to you as fast and as efficiently as possible.
One of our priorities here is to protect and help educate our amazing customers.
Have a great day
- The Coinmama Team
Your agents are all always kind and…
Your agents are all always kind and really trying to help in a professional way
December 2, 2023
Unprompted review
Reply from Coinmama
Hello Sigrid
We really appreciate your feedback!
Our goal is to help you get your crypto as quickly and efficiently as possible. Secuirty is also our main priority here & we are glad you agree!
It was a pleasure speaking with you! We hope to see you back soon.
- The Coinmama Team
Used them many times in the past
Used them many times in the past. This time the website said "failed transaction". I used the chat feature and they said it was a security concern, but they would not tell me what it was. Basically said "tough luck". Been a loyal customer for years. Used another service with no issues.
November 21, 2023
Unprompted review
Reply from Coinmama
Hi John!
From looking at your account, I can see your orders were rejected for security reasons. As explained already via email, we are not provided with the specific details per each decline. I am sorry for the inconvenience!
The orders you placed via Simplex were successful so I would recommend trying that payment method again or, simply trying another payment method!
Let me know how you get on & feel free to ask questions via email (support@coinmama.com)
- The Coinmama Team
I like the security Coinmama has given…
I like the security Coinmama has given me in all my transactions. Also the support team was easy to contact and offered fast responses to my questions.
November 16, 2023
Unprompted review
Reply from Coinmama
Hello there,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
They are very helpful.quick answers.
November 17, 2023
Unprompted review
Reply from Coinmama
Hey there Anne!
We are glad you had a positive experience with Coinmama.
We know our customers deserve clarity and efficiency when making Crypto purchases & this is what we provide! We are ready to help out with any issue that may occur.
We really hope to see you back soon!
- The Coinmama Team
They answer me when I need help and…
They answer me when I need help and they are kind especially Mr Conor !
November 10, 2023
Unprompted review
Reply from Coinmama
Hello there,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
Bast campany with interested
December 22, 2022
Unprompted review
Reply from Coinmama
Hello Usman,
Glad to hear you enjoyed your Coinmama experience, we are over the moon to have you!
The entire Support Team is happy to assist with any problem that may occur! We understand you deserve a smooth and efficient way of buying your coins & this is what we provide!
We are very happy to have such amazing customers like you! Never hesitate to contact us if you need us!
Wishing you a wonderful day :)
- The Coinmama Team
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