I was betrayed and lost more than € 5000 ! I was invited to invest very friendly, but after I asked to withdraw my profit of more than € 60000 they asked me first to pay again for a commission, and... See more
Company replied
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See what reviewers are saying
Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was rel... See more
Company replied
I am using Coinmate approximately 2 months now. It works fine without any problems. Also support in Czech language is helpful and fast. But I am missing mobile app for Android in order to check daily... See more
Company replied
I've been using Coinmate for a very long time now. In 99% of cases I am a happy customer. I value the simplicity of buying some basic crypto for my local fiat currency (CZK). The 1% for which I am no... See more
Company replied
Company details
Written by the company
První česká krypto burza. Na trhu od roku 2014. Věří nám více než 120 000 klientů a jsme nejlepším místem kde nakoupit a prodat kryptoměny za české koruny.
Contact info
697/35 Pernerova, 18600, Praha, Czech Republic
- coinmate.io
You should know
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
Very good experience. Fast and easy way to buy Bitcoin. Easy to use. Low fees.
February 7, 2023
Great customer-centric approach
January 30, 2023
Trustworthy company
Trustworthy company, however It would be great, if some other cryptos could be purchased.
January 28, 2023
Fees are bit too high.
February 1, 2023
Reply from Coinmate.io
Dear client, thank you for your feedback. Fee-wise, Coinmate is one of the cheapest options among competition for trading. Please note, that upon higher trading volumes, the fees get even lower.
Great Support team - Google Authenticator issue
Great support when you have an issue.
Lately GoogleAuthenticator stopped working on my old iPhone6 and I couldn't open the app to log in.
The people on support were super helpful and very patient with me, responded promptly and I managed to log back in, set up the 2FA on a new phone and was up and running quickly!
Many thanks Support team!
February 7, 2023
Unprompted review
Reply from Coinmate.io
Dear client, thank you for your feedback, we'll sure announce it to all our users once the app will be ready for use. Thank you for your kind patience
company has high fees
January 23, 2023
Reply from Coinmate.io
Dear client, thank you for your review, please note that fees are pretty nice compared to our competition. Please feel free to contact our support to discuss further.
Best comunication and support team!
Best comunication and support team!! Everytime they helped me when I needed it!! THANK YOU
January 23, 2022
Reply from Coinmate.io
Thank you for a positive feedback, please let us know what can we do better next time to earn a full-five star review.
Perfect for me
Perfect for me. Fast, trustworthy, Customer support profesional. Transparency high. My 6 year experience.
January 21, 2023
Best crypto exchange!
Best od the best crypto exchange!
Founders from the Czech Republic. The best rates!
January 20, 2023
Very fast exchange
January 8, 2023
Speed of transfer and the eaze of use
December 16, 2022
Excellent support
Excellent support, I lost my phone and thus my phone number, and support sorted everything out in no time, and I was able to continue using it. Very friendly interface for buying and selling cryptos.
January 10, 2023
Unprompted review
Long term using and still satisfied
I am using Coinmate since 2018 as an exchange besides 8 others. And it is one of only four I never had any issues with - trustworthy, relyable and fast platform with high availability, fast Fiat withdrawals and - which cannot be overestimated! - an always helpful and responsive support.
January 8, 2023
More trade pairs.
January 1, 2023
Everything went OK
Everything went OK
I was sending BTC. Money arrived due to holidays and bigger amount several days later - which was expected due to these factors. Just bit stressing :) But otherwise, great!
December 26, 2022
Best exchange possible
December 24, 2022
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