Easiest service to use and most friendly interface. Smaller fees among all wallets, 0.4% to swap OnChain and 0.1% to Liquid-Lightning
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely disappointed with the service! I've been trying to get my money back, but it's been a nightmare. The support team is completely unresponsive via email, leaving me with no resolution. Avoid t... See more
Company replied
I have been using coinos.io Lightning Network ap for about 4 months and really like it. Used it while traveling to pay for food and drinks at businesses where they accept LN payments and have used it... See more
Company replied
The site froze during my transfer and I had no idea if it went through. They need better confirmation alerts or history
You should know
3.2
Average
31 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easiest to use
Easiest service to use and most friendly interface.
Smaller fees among all wallets, 0.4% to swap OnChain and 0.1% to Liquid-Lightning
October 27, 2025
Unprompted review
Always works and quick to respond!
Always works and quick to respond. Definitely recommend for bitcoin lightning/on-chain/liquid use!
October 22, 2025
Unprompted review
The negative reviews are all fake
The negative reviews are all fake, Coinos is one of the easiest lightning wallets packed with features. It's accessible everywhere since it's a web wallet and you don't need to install an app. It has autowithdrawal, 2FA, self-custodial features. The team is constantly innovating and integrating new useful features. It's not a wallet to leave a lot of money on it, it's a web wallet that allows for convenient online transactions.
September 1, 2025
Unprompted review
Great solution
I created an account to withdraw my mining rewards from Ocean pool in Lightning with a Bolt 12 adress provided by Coinos. Amazing site with lots of solutions on offer. A new fan from France!
August 8, 2025
Unprompted review
The site froze during my transfer and I…
The site froze during my transfer and I had no idea if it went through. They need better confirmation alerts or history
July 2, 2025
Unprompted review
Worst customer service I’ve ever had
Worst customer service I’ve ever had. Completely unresponsive and lacks accountability. The lack of professionalism in the response to negative reviews says it all.
May 20, 2025
Unprompted review
Reply from Coinstech
Can you show proof of us not responding to you with your support request?
Did you email support@coinos.io?
You say we haven't responded to the negative reviews, but that's the opposite of what you can see.
You can't see my response to every single negative comment here?
The negative reviews are people making things up without evidence.
I have been using coinos.io Lightning Wallet for 4 months and find it excellent.
I have been using coinos.io Lightning Network ap for about 4 months and really like it. Used it while traveling to pay for food and drinks at businesses where they accept LN payments and have used it for online purchases too. The fees are amazing- far lower than any other LN wallet I have tried. I see a lot of reviews all dated early September which give a low rating and claim the ap is a scam or rip off- have to say those reviews look like fakes - perhaps maliciously posted by a competitor? - all the complaints are very similar and they offer no evidence of the accusations. Perhaps Trust pilot has a weakness in that people can make such malicious reviews without any evidence?
December 13, 2024
Reply from Coinstech
Thanks! We appreciate you giving us an HONEST review. So many scammers are leaving fake reviews.
Coinos takes huge fee's which is really…
Coinos takes huge fee's which is really crazy and annoying!
September 3, 2024
Unprompted review
Reply from Coinstech
Stop lying. I will report you. Show me PROOF of your high fees you say we are charging you.
We have the LOWEST FEES on the planet.
0.1% conversion fee when you convert from BTC to Lightning, or vice versa.
Reply from Coinstech
Hi, what are you talking about? show us proof. In what way can you not get your money back?
You are not explaining anything when you say "could not get my money back".
Send an email to adam@coinos.io and support@coinos.io with your exact issue and we will fix it. You have not provided us any proof.
Bad Experience
Extremely disappointed with the service! I've been trying to get my money back, but it's been a nightmare. The support team is completely unresponsive via email, leaving me with no resolution. Avoid this at all costs
August 7, 2024
Unprompted review
Reply from Coinstech
Hi, what are you talking about? You have not been asking us to solve your issue, yet you come on here to say we are not responding to you?
Show us proof. In what way can you not get your money back?
You are not explaining anything when you say "been trying to get my money back".
Send an email to adam@coinos.io and support@coinos.io with your exact issue and we will fix it. You have not provided us any proof.
I didn't get my money.
I'm very much disappointed. I didn't get back my money yet 😭
September 3, 2024
Unprompted review
Reply from Coinstech
Hi, what are you talking about?
Show us proof. In what way can you not get your money back?
You are not explaining anything when you say "I didn't get my money back".
Send an email to adam@coinos.io and support@coinos.io with your exact issue and we will fix it. You have not provided us any proof of your complaint.
Coinos takes huge fee's which is really…
Coinos takes huge fee's which is really crazy and annoying!. The customer always loses which is bad
September 11, 2024
Unprompted review
Reply from Coinstech
Our fees are the LOWEST IN THE WORLD. Compare us to all other Bitcoin wallets and ours are by far the lowest cost.
You didn't reach out to us in our customer service.
Send an email to adam@coinos.io and support@coinos.io with your exact issue and we will fix it. You have not provided us any proof of your complaints.
Irrelevant fees!
Irrelevant fees!
Coinos just keeps extorting me with irrelevant fees. These outrageous fees makes the whole thing pointless and useless 😤
August 20, 2024
Unprompted review
Reply from Coinstech
OUR FEES ARE THE LOWEST IN THE WORLD. Compare us to all other Bitcoin wallets. Our fees are 0.1%, and the competition is 0.5% or HIGHER.
You have not provided us any proof of your complaint.
My coffee app crashed during payment
My coffee app crashed during payment, leaving me empty-handed and unlikely to use it again."
September 10, 2024
Unprompted review
Reply from Coinstech
Can you please give more details? What do you mean "coffee app"? What merchant were you at? We need details. Send us an email at support@coinos.io and adam@coinos.io with a screenshot of the error you're experiencing.
Right now, you have no proof and we can not help you based on zero proof.
Reply from Coinstech
Why? Show us PROOF that we scammed you. We have the lowest fees in the world and we have a non custodial option.
No Support. business has decided to stop…
They’ve opted to cut ties over some issues, but the reasons are still bit murky.
September 12, 2024
Unprompted review
Reply from Coinstech
What are you talking about? What business decided to stop working with us? Give me details so i can investigate what you're talking about.
You have no proof of your concern.
Fake
Saw these guys on Twitter promoting a 'double your money scam'. Hard pass from me.
September 10, 2024
Unprompted review
Reply from Coinstech
We never promoted a "double your money scam" anywhere. What are you talking about? Show proof.
Scam App
Could not get my money back. Support unresponsive via email.
September 9, 2024
Unprompted review
Reply from Coinstech
We didn't get your email. Send us an email to cole@coinos.io, adam@coinos.io and support@coinos.io right away, and we will sort you out ASAP. Show us pictures of the error you're getting. I am here responding to you right now as a leader of the company.
Scam app!
Could not get my money back. Support unresponsive via email.
September 9, 2024
Unprompted review
Reply from Coinstech
We didn't get your email. Send us an email to cole@coinos.io, adam@coinos.io and support@coinos.io right away, and we will sort you out ASAP. Show us pictures of the error you're getting. I am here responding to you right now as a leader of the company.
So many unnecessary fees
Coinois takes huge fee's making this whole thing pointless!
September 2, 2024
Unprompted review
Reply from Coinstech
What the heck are you talking about? We have the lowest fees in the world. 0.1% is the lowest in the whole Bitcoin space.
Stop spreading fake news to people.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.